Carnival Cruise LineReviews of carnival.com

Andre Brysha - VIFP # is 0011573011 Folio # 73836 Lucinda Brysha - VIFP 0113970148 Folio # 73835 My wife and I were on the Carnival Splendor cruise W22XR8 out of Sydney, Australia from January 29 - Feb 8, 2023. During our cruise we bought-in for $574 through the casino poker tables. On the last day of the cruise, I went to cash out our winnings. Since they were only able to payout Australian dollars, and we were leaving for the US that morning, I was told I would be mailed a check in US dollars within one week. As of this date, we still have not received our money. I have spoken to Carnival representatives on two occasions and was redirected to oceanplayers.com (Global Casino) and also have submitted 3 claims on oceanplayers.com. I have never heard back from anyone. Here are two examples of replies to my claims: Thank you for contacting Global Casino Services. Sent 3/30/23 Your request has been received and you have been assigned ticket # 375738. We are currently experiencing a higher volume than expected. One of our agents will be in touch with you. It may take us a little bit longer to reply to your request. We want to thank you all for your patience. Thank you for contacting Global Casino Services. Sent 3/17/23 Your request has been received and assigned ticket # 370609. We are currently experiencing a higher volume than expected. One of our agents will be in touch with you. It may take us a little bit longer to reply to your request. We want to thank you all for your patience. Needless to say, this is unacceptable and no way to treat a loyal customer and investor in Carnival Corp. Please get back to me with how and when this will be resolved. Best Regards, Andre Brysha | 1421 W Bay Ave, Newport Beach, CA 92662 949-254-3296

Only a one because I can’t give them a zero, honestly one of the worst experiences I’ve had the food is awful, anything worth eating you have to pay extra for so if you are planning on booking and like food add a a bit to your budget. I can normally get past most of this but the way some of the staff treats you is appalling had some really great experience with a few of the staff but that was not the norm on the ship. Particularly concerned about the security and safety on the ship.

I cruised on the Carnival Valor out of New Orleans 3/11/2023. Worst cruise ever. The ship is falling apart. Shower head came off the wall. The toilet was having issues flushing. Shattered glass window on the lido deck. Wire hanging out of the ice maker on the lido deck. I felt as though I was at guest service almost everyday about an issue. When I had went to guest service about the wire hanging out from the ice maker the guest service lady named Iuliia Soldatkina called me a liar when I was just pointing out a safety issue not only for myself but for other guests as well. When getting home I called Carnival customer service and emailed them with photos. Six weeks later I finally got a call back and carnival did not seem to care about the issues and how I was treated. I have been a long-time cruiser with carnival and was treated unfairly and was basically told there was nothing that could be done. My booking number was H1M1B4 as I would still like to speak with someone higher up.

My name is Phyllis Hines. A few months ago I reserved & paid for a 4 day Bahama cruise for myself, my husband, our son & his wife. # L7N3R8 I # L7N2C5 Two weeks before the cruise, my daughter in law began having some very serious health issues. My son had to miss work because she could not be left alone. He had taken her to two hospitals for help. They received NO help from either hospital because this is a very complex health issue and they weren't capable of either diagnostic or treatment. I searched the internet going by her symptoms and concluded she may need to see a hormone specialist. My son called a specialist and he took her in being an emergency. After testing, the doctor determined she has a serious imbalance. Without proper treatment, she most likely could be a danger to herself & or others. We could not continue with the cruise, knowing she could get worse. I asked Carnival to please refund this cruise or give us a voulcher to use on a future cruise. They would not. None of us have control over health issues, but we can choose to show compassion & do the right thing helping others. Bad or good, every business earns their own reputation. If Carnival would allow us, my husband & I would be willing to take a more expensive cruise, and accept a refund voucher we could apply. Otherwise, we will lose nearly $2,000. In closing, I would like to add my husband is a Marine Viet Nam veteran who is 100% service connected disabled. The contaminated water in Camp Lejeune caused Parkinsons, lung cancer, bladder cancer and lately, we have received devastating news that he now has Mantle Cell Lymphoma. There is no cure for this terrible debilitating disease. He will only get worse & suffer doing so. As a family, we want to spend quality time with him while he is able to travel. Due to circumstances out of our control, I am asking Carnival to please refund our money.

Carnival Freedom April 1-6, 2023. Boarding the ship was late and terminal 6 at Port Canaveral had a broken intercom system. Yet the boarding staff kept using the equipment then got irritated with guest when no one followed instructions because no one heard the instructions. Port staff (Carnival employees) began berating passengers by yelling and making rude gestures. Not a good start. Getting off at Amber Cove was a disaster. Crew acted as if this was their first shore stop ever. Confusion and frustration boiled over to crew members hollering at guests…the cruise director even yelled at passengers who were voicing their dissatisfaction. Never again!!

Our family took a cruise on March 1 2020 to Eastern Carribean. It was a 7 day cruise and we went all out , with a suite and all the frills. Estimated cost with air and other costs and cruise was around 6500 for 3 people. It was our first cruise and a lifetime cruise for an elderly parent who had recovered from enormous medical obstacles in the previous 3 years and we knew this would likely be her only chance to do this. It required a ton of planning to pull off and time off work. Im a nurse so could provide any medical support they needed. It was a year in the planning and prepping Mom for this, and we called the cruise line the night before to make sure nothing had changed as far as itineraries due to Covid etc.. Covid hadnt quite gotten crazy yet. But when we called we did ask if we could cancel and be refunded due to the Covid numbers starting to increase and concerns for the elderly parent with us. We were told no. We asked again about changes right before we boarded and again once on the ship while we could still get off if something had changed. We needed to stay with the original ports as those had been pre approved with her care team, our employers etc.. 24 hours after leaving short they announced we would no longer be going to Jamacia and were heading to the East. All ports cancelled. Now an Eastern Caribbean Cruise. So instead of Ocho Rio , Grand Caymans and Cozumel with all handicapped accessible excursions prepaid and planned , sunny 80's weather we end up in Nassau, Turks and Cacaos ,and Puerta Plata. Those ports were not expecting us , there were not accessible excursions, the weather was cold and rainy. Entertainment didnt change, food and menus didnt change and it was an awful time. Food , entertainment , ports of call, all stunk. We have saved for a long time for this trip and did this solely for giving Mom the chance to experience this once in her life and they ruined it. I say they because it was how they handled it that ruined it. More importantly the cost difference between the 2 cruises was significant and we were not given back the difference. The policy is if for any reason you are unhappy within the first 24 hours you can get off the ship at the next port and Carnival will cover the cost of you getting home and refund your cruise. We tried to invoke that once they announced the changes and they refused to allow us off at the next port . We all had our passports. But they refused to honor it. Just refused. We were not as upset by the changes , but rather by the way Carnival handled it. By what it put our family through because of how they handled it. The fact they put us at risk. In fact the one port of call had active Covid cases where had we stuck to the original ports we would have had none. Because of that when we got home we had to go into quarentine and were not allowed back to work or Mom to her assisted living apartment. No one on the ship was sick but because one of the ports of call had active cases we had to take those precautions and the cost of a 14 day hotel stay on top of the other losses . We feel they knew this was going to happen when we left port and opted to say nothing despite being asked. The week after our cruise they began offering refunds and allowing cancellations, but would do nothing for us. That's terrible customer service and as a result the only way we would ever ever try them again would be if they offered a significant discount where our risk wasn't very high to try them or try a repeat cruise of the one that failed. This was a lifetime trip for our elderly parent and you cant undo the damages done there. Due to the lack of accessibility in excursions and the rain she even fell on one that was supposed to be accessible and wasn't and was injured. They didnt care. Overall we felt very unappreciated as Customers and we didnt take the cheap cabins either. So it left a pretty bad impression of what their business model must be. We waited to leave a review in hopes someone from Carnival would finally reach out to us and work with us to try to make this right, but no one has.

A BIG Shout out to my Stateroom attendant Jonathan on my recent cruise on the Celebration out of Miami on 03/26/2023. He went above & beyond to always have my stateroom made up & clean no matter what time of the day I was elsewhere enjoying the cruise.

I booked a cruise with some friends and even paid a lot extra on deposit tried to call Chris but a lot of time got no answer or call back. Anyway he had time to call me back and tell me he had a cancellation and said he could get me an interior room for about the same as I was paying for balcony HA HA. Will never go on Carnival and will also tell everyone I know and will go on Royal Caribbean have booked 3 cruises for later and next year wit Royal. Bad customer service don’t waste your time or money using Carnival go Royal all the way