Carnival Cruise LineReviews of carnival.com

I took a cruise on the Sunrise ship August 2023. The ship was old, dirty, hot, and overcrowded. They lied on their website about serving Coke products so I purchased the drink package to find out on the ship they only serve Pepsi products. They cancelled my pre-booked excursion then charged me more money to book a new one in its place. Getting off the ship was a hot and overcrowded nightmare. Just people smushed into each other trying to all walk down 4 flights of stairs. They now charge for the dive in money popcorn and add a service fee on top of that. The staff, aside from housekeeping was rude. They food wasn’t great. The cruise director Tyler was obnoxious and ruined many “fun” activities they offered onboard. He would also make early morning announcements, waking me up for information that was available on their app for the ship.

Utterly disgusting food onboard, a lot of it was inedible. They also overcharged my bank card and won't refund the difference. I wouldn't recommend it to my worst enemy.

90% of our food was very poor, no quality. Lots of dirty tables. The spa services were not up to par and they spent most of the time trying to sell you on their products. Paid for an 75 minute spa service and got 50 minutes. The room was cold, the bolster was cold and wet…lights on to full brightness during the service. No place to but your clothing and provider needed to go back to school. Excursions were 3 to 4 times the price on the ship as you can buy them off the ship overall it was extremely poor experience. They never even left us off the bus to take a picture. When brought to the attention of management nobody cared.

We arrived to a filthy room that after two days we gave up on the steward and cleaned the room ourselves. The staff was not very nice with the exception of a few great people and the food was terrible.

I have cruise with Carnival 4 times all before Covid, the 5th time was last week 7 days to Mexico. Carnival has gone way down hill since Covid. They are charging much higher prices for a balcony room-twice as much. The food was horrible, the entainment was just ok and the special drinks $20 for barely 1 ounce of alcohol. Plus My cheap jewelry was stolen out of my suitcase while going through inspection to board. I reported it and they could care less. I think we are done with Carnival. Two of the ladies restrooms had no soap at all. I thought after Covid they promised to constantly keep on top of this type of stuff. We love to cruise so we will be calling Princess cruises or others. Its a shame they let it all go to pot. Never saw the Captain at any of the Dinners. One good thing they had was the Cruise Director Decon he was funny.

Purchased insurance for a trip had to cancel because of a family emergency. They will not refund the money although I followed the proper protocol. They make it extremely difficult to cancel and will not refund your money although you paid for the insurance. 0 stars

Floating Ghetto nothing more needs to be said

The spirit airlines of cruising. Just ended a European voyage on the Pride. Up charge for most things. Buffets are worse than school cafeteria food. Port stops are rushed. Don’t fall for their overpriced “excursions “. Also the cruise director was terrible.