Carnival Cruise LineReviews of carnival.com

cannot contact guest services for a canceled cruise because of medical conditions. Was admitted in the hospital 5 days before the cruise and released 2 hours after cruise debarked. according to carnival justification is needed for reimbursement. hospital papers were submitted. denied reimbursement. 7 cruises on Carnival. Loyal customer.

I've been using Carnival for over 15 years Gold Card member, I've had some up and downs, but for the most part, I have defended and spoken up about Carnival and in my experience, when 50% of the people that mention Carnival speak down about the cruise line. On October the 1st. 2023 I had my worst experience with Carnival Cruise line from out of Baltimore on the legend cruise ship, experience, discriminatory and disrespectful communication from the Guests service representatives. I had requested and asked for my complaint to be escalated with an issue with my room with the guest service manager by the title Kim, I was told four times in one day she would be reaching out to me and she never did. When I went to visit guest services to follow Up, I had an encounter with a gentleman by the name of Benjamin. , I had a encounter with a gentleman by the name of Benjamin who had hung the phone up on me just a moment ago when I called before I went down I was told by this ignorant help that Guest Services was closed for the night nobody could help, and he hung up. When I got down to guest services, I spoke to a young lady. I was sharing experience and telling her that some ignorant man had hung the phone up on me. That person stood up. His name was Benjamin. He said he was a supervisor and it was I that hung the phone up on you. I told the gentleman I wasn't going to continue the conversation because I don't deal with disrespectful poor ignorant, communication, hanging the phone up and being dismissive to me , he ordered the young lady not to speak with me and he told me that they were not going to be addressing me go away and that I can leave now. I responded I can leave now. He said yes I said I want to continue to have a conversation with the young lady communication between you and I isn't well , he made a comment to the young lady and told her do not speak with me and that I could leave now and I responded I'm not leaving I still have questions he refused allow her to assist me and then he threaten to call security so I told him do it because I haven't done anything wrong. I'm a $3000 room guess and you're speaking to me in this manner. Security arrived. Apologize and told me that they would assist with having the guest service manager reach out to me in the morning. The individual by the name of Kim who I haven't seen as of yet after four request and repeatedly told she was going to reach out to me. It is my belief had I been Caucasian and not Afro American I wouldn't of been spoken to in that manner , he uses hands and wave them to dismiss me as he told me you can go now as though he control my coming and goings freely on the ship as an paid cruiser. I wouldn't recommend Carnival at this point they have finally lived up to the reputation that everyone has spoken about and I have defended them for years but now I've had my own experience the taste in my mouth and it will not be leaving. This is my last year cruising with Carnival 2023, canceling my Barclay credit from Carnival closed and disputing the charges. Filing Discretionary complaint.

90% of the food was hot garbage. No customer service what so ever, if it's not on the app, there is a 3 hour line to talk to someone who can only tell you what you already know. The bed was like sleeping on concrete. We literally could not wait to get off the ship.

Covid issue and no refund.

So last night I entered a raffle to win a Rolex watch out here on the carnival cruise celebration ship. We left port on the 9th. So I won the raffle and the associate comes over to put the Rolex on my wrist to adjust links to fit my wrist and I had asked so am I getting a box with this and the associate said yes so me and my fiance are standing there in disbelief for 20-25 minutes for the associate to come back over and say how are we going to be paying for this today. I told them I won it and he replies with a laugh saying you didn't win a Rolex and hands me some trash DIY bracelet. These folks owe me a Rolex. I have the flyer I got with the raffle ticket clearly saying enter a chance to win

We selected this cruise to get at least an average cruise experience. I will start with the good. Primarily,the ship itself. Appears to be in very good physical condition and well maintained. All pools, hallways, bathrooms, were fairly clean. All dining areas were in physically in good condition. Even the theatre had those nice lights, and new directional microphones, comfortable chairs,etc. The Bad. It is clear to me that this cruise line has a new business model for food. "The less you eat, the better their profits". This is the worse food experience we've had on any cruise. Example. On the Lido deck for breakfast...I ask for bacon... the server replies "no bacon". There always appeared to be lots of broccoli and beans at every meal. The Lido breakfast didn't have as many choices as I hoped... no waffles, no other variety of meats, like Lox, no variety of sausages, no variety of egg dishes, I heard there was an omelet station. In fairness, at sit down breakfast, there was more variety available. Bacon,yes. I ordered waffles at sit down. The waiter brought to me a plate with 1/4 of a waffle on it. I asked for more, and he did bring it out. Is this a "cruise" experience", begging for food to be served at reasonable quantities and expected times. One other clue is the management of the Lido deck. All the food serving stations were not used. Another clear sign, that everything thing is cut back. Oh, yes, True, menu, options were generally posted. Again, I felt like the opening and closing times of restaurants, Lido,etc, were designed to keep you from eating when you really wanted to. For Example, the lido was close at 9:30 at departure date. Maybe I should have "watched' the times more closely. Room service, is a joke. The only options, at night pizza and sandwiches. Shrimp cocktail, the smallest shrimp I’ve ever seen in my life. The escargo, yes, all in one dish with no (dish cup) separation. I suspect, boiled in mass, and scooped in to a dish, no cheese, or breading on top. The hamburgers were very good. Only open at certain times. The taco station, good idea, unless you ask for more, about 2 teaspoons of meat on each. Barbecue house was good. Need I mention , on menus, extra charge for” premium” steak, $23.95 per person. The prime rib was good. Then there is the extra charge for an additional lobster. The waiter spent an additional 10 minutes, to make sure I understood there would be an extra $5 charge for that. Show time !!. The entertainment was a "violin" group with dancers, who sang songs that I did not recognize, thru a sound system that muffled their voices. Evidence of hiring from talent from an inexpensive foreign country, avoidance of licensing fees, and, an unexperienced sound team. I would never have presented this as "entertainment" for a group of Americans, from the Midwest and South. Entertainment was dominated by "Single/Double person" acts, comedians, piano players, sing alongs, DJ, Singer/Guitar player,,,,you get the pattern, no groups or "real" bands. Must say, the service staff were generally good, within the limits management allowed. Would I go on another Carnival cruise, Probably Never, unless I was able to review (at least) the entire food menu, Times of restaurant openings, entertainment scheduling/content, drink costs and other items controlled by management, in advance.

If you have seen my previous post, carnival lost my luggage on a 10 day cruise to Alaska, I have been waiting for a reply concerning compensation, NOTHING just a general reply saying they had received my emails I have now sent a letter to there head office It seems poor service is a constant theme with carnival

Only because negative stars is not an option. If you desire off-shore “support” and being treated like dirt, go with these guys. Like Karen’s Diner, only definitely not funny. I had to file a chargeback with VISA to get my money back.