Carnival Cruise LineReviews of carnival.com

We took a cruise on Carnival Mardi Gras. It was aweful! The food was terrible, the elevators were very very slow, the staff was rude. We ate breakfast at Palm Restaurant and I ordered oatmeal. There were bugs in the nuts and raisins & I took a video of the bugs crawling in my food. The table next to me was grossed out. I notified the restaurant and they took a copy of my video. I never heard anything. I even told Jackie (cruise director) & showed him the video, Still I heard nothing. This is so disgusting! I wanted to attach a copy of my videos to this review so everyone can see.

I booked cruise on Carnival on Nov. 25, 2023 from LA to Mexico. They cancel the cruise due to issue with the ship which is understandable. They offer to reimbursement of air fare cancellation.When I sent in my document, they deny my airfare cancellation reimbursement saying I use E-Credit to pay for the airfare. I bought E-Airlines Gift Card with my credit card from Costco. But Carnival just denies it without any written policy. Even with written policy, such policy is illegal as they just simply deny consumer right.

Non application of share holder’s benefits. I have a pre booked and fully paid cruse coming up in 3 weeks. I have submitted all the documents to prove my ownership of shares yet the shareholders benefit of on board spending has not yet been applied.

I would personally not recommend Carnival to any of my family or friends. Entering a holiday spending over $2000 on accomodation and food to be underwhelming let down has left a distasteful stench in my mouth. The buffet is revolting so I attempted to eat at the restaurant hoping for better quality. To which I was again let down with a microwaved sirloin steak. Upon my disappointment I contacted guest services to make a complaint to which I was rudely advised to go back upstairs and speak to a manager. Upon locating a staff member in the buffet area asking for a manager I was directed to yet another waiter. The manager took my feedback but by the looks of these comments I don’t believe they’ve tried to improve anything. Upon departing Airlie beach, guests were forced to stand in direct Sun on 30 degree day at over 80% humidity. Over 150 guests (many elderly) left to suffer as they await the tender back to the ship. Carnival had one gazebo to cater for everyone as they wait. The pools are too small to cater for any more than 10 people and the reak of chlorine made them easily avoidable. Having a quiet night I decide to order myself a strawberry daiquiri from the bar, where I was asked if I’d like an extra shot. To which I replied “no thank you I have a big day of excursions booked tomorrow”. After receiving my drink I noticed the bar tender rudely ignored my request and added an extra shot anyway. This is disgusting and seriously questionable. The boat is overpacked obviously trying to get the most money they can. On multiple occasions I attempted to attend on ship events to which were always over packed to the point I was advised I cannot attend. The cabanas and chairs provided were no where near enough for the amount of people crammed on board. The smoking area was the size of a ensuite crammed with people 24/7. The person left to attend my room was creepy and perverted. Upon him attempting to start conversation he would stare at my breast and look me up and down which left me feeling uncomfortable. It got to the extent I was locking my suitcase everyday and left the “snooze” sign on my door to avoid him entering my cabin. The beds provided were horrendous and left my back strained every day. Staff should be monitoring events and ques more as other guest were cutting lines which would result in waiting over an hour to either embark or disembark. All and all I am appalled with the entirety of my stay. I will NEVER be attending this cruise again and I would NEVER recommend this to any family or friends and I pray you see this before it’s too late. WHAT A WASTE OF ALMOST $3000.

They messed up my booking before the cruise even started!!!

Our first ever cruise on Carnival Liberty. Design of the ship is a joke. Had a revamp in 2021, think somebody must have been blind. The food was questionable. The entertainment I’ve seen better in a UK working men’s club. Cabins were nothjnv to shout home about We went to a wedding on board. Wedding camera man was an ignorant sod. Our first and last on Carnivsl

I just finished a cruise on the Carnival Venezia, and even though I have sailed with Carnival many times before, this was different. Lets start with the Pros: Beautiful ship, entertainment was excellent(Loved Joey & Mathew), cabin 3204 was spacious for a Oceanview, and kept clean by my Porter… zero complaints on the ports… Now the Cons: This ship is not for Americans, and NO I’m not a plus size individual, it most definitely is a European ship, the hallways allow one person at a time to pass, and forget it if it’s a walker or wheelchair. The Theater and the limelight seats were small, the casino chairs were so close together that at times I had to get up and move the chair for someone to pass behind me. And speaking on the casino, extremely bad ventilation system, breathing was an issue. The pool reminded me of a kiddy pool on other ships, way to small for a ship that holds 4000 people. 2 Hot tubs that had so many people in it, that they were sitting on each others laps. Sometimes, especially when you have 8 days at sea, I want to stay in my cabin and watch tv, but there was only 3 channels to watch, WHY… Of course you can only hear the announcements by opening up you cabin doors. Now on to nourishment, the Lido deck and the buffet were the smallest I’ve ever seen, Instead of individual food stations, there’s a single buffet line that has a school cafeteria vibe, no choices really and the stuff you can pick from were nasty. The dining room, usually on basically all my cruises, I take pics of my meals in the dining room because they are so beautiful… NOT THIS TRIP… one meal I just had ice cream, cause I didn’t like anything, the stuff I did eat was not presented nicely, and was dried out, salty, mushy or just down right tasteless. I basically spent 15 days eating guys burger. Now the drinks, If I ask for a rum and coke, I kind of expected some rum, the drinks were weak, where you just paid extra for shots, just to get a buzz. In the casino, I had unlimited drinks on the casino floor, which added up to nothing because there were so few people working in there that if you got a drink, your next one would be an hour later just find someone to help. Also I find picking your liquor up in the morning of disembarkation very inconvenient for someone running to catch a plane. On day 2 to 6 I had no sleep, because there was something rolling and banging into a wall above my cabin, I complained on day 6 and they put in a investigation, that is when it stopped, but no one told what it was. On the last night the banging started again and the toilet stopped working. In conclusion, I have another cruise 12/28/23 on this ship and I am not sure I want to go.

My wife and I have been cruising many years, and this was our 27th cruise. Our last Carnival cruise was 3 years ago and was basically the same as all the prior Carnival cruises we've been on. But this cruise we just did was WAY different! First of all the little things that used to be in our cabin like a small basket of goodies (disposable razor, tooth paste, lotions, shower cap etc), robes, stocked mini bar and notepad with pen...were non existent. We are "Platinum Level" which includes a free bottle of water, chocolate covered strawberries delivered to our cabin, coupon for a free mixed drink at brunch......all of which were not given to us. We did ask for the strawberries and received them....they were the smallest berries I've ever seen in my life. The room steward only made up our bed once a day, and didn't even get that all of the days since we were in the room for a few minutes when "he wanted to clean it". The food has gone down hill in the main dining room and the buffet as well....limited selections and prepared barely edible. Room service is no longer free except for a limited breakfast selection.....which there was no menu in our room to order from. Public restrooms were terrible....feces on the wall of the ladies room, no toilet paper in the mens room and the other areas were not clean either. Busboy service in the buffet and outdoor eating areas was slow to say the least, empty dirty dishes stacked 3 high before they were removed. The show's in the main theater were less than high school level....no fancy costumes or stage props they used to have. Needless to say this was our very last Carnival cruise we will ever take!