Carnival Cruise LineReviews of carnival.com

Had to cancel my cruise for June '25 because of another commitment and tried to transfer the deposit to another cruise this December and was told today they couldn't do it!! 😡 So Carnival pocket my substantial deposit and i'm left empty handed!! 🤬 I'm so ticked off!!! It was supposed to be my first cruise with them too!! Obviously I won't be booking with them ever again!! Especially since they knew it was for my 50th birthday!! #BeWarned Don't let them ruin your birthday too!! #AvoidCarnival

I don’t have any complaints about the actual cruise, but their website makes me want to shoot myself in the head every damn time. I cannot believe such a well established cruise line has such a crappy website.

After a rude interaction with a customer service agent, who hung up on me when I asked his name, I received a form letter apology today saying he is "receiving training". But also... They can not "locate" the staff member who had been assisting me with requests over the past 2 months. Can't locate. Their staff member! Needless to say, it was a bulls£1t apology and I don't believe a word.

We purchased a photo package for $199 for 10 pictures, and we never used it and were told that we might be able to get our money back. The reason we did not use it was that we bought pictures that were $17/picture and were never told that we could use them towards our photo package of 10 pictures for $199. I spoke with the manager and asked why they would not tell us about this and have us pay more money for pictures that we could have used toward our photo package. He then retorted because there are to many people buying pictures and we do not need to ask them if they purchased a photo package. I asked for a refund and was told that I may or may not get it back but could choose 10 pictures if I liked. Of course I did not want another 10 pictures because we had already spent about $170 on the pictures we wanted. The manager told me to email carnival and see if they could issue a refund. Our stateroom was flooded and we had to use the towels in the room. We were told we would get new towels sent to our room which never happened, we had to share two towels between 5 people. It was a big mess and we just had to deal with it. I understand things happen but the way it was handled was terrible. My family and I will not be using carnival again.

Carnival Magic: The barely functional rust bucket of the sea My husband I spent $2,600 on an 8-day cruise on Carnival Magic from February 24th to March 3rd, which turned out to be the worst vacation we have ever taken. This was our first cruise every and we will never cruise again. We were left feeling unsafe and uncomfortable. Carnival should be ashamed for how broken and rusty this ship is and how they have trained the majority of their staff. Carnival promises FUN, which was hard to find on any day on this cruise. Carnival owes refunds for the experience it provided. Water Damage: Upon arriving on the ship and heading to our stateroom, the first thing we experienced was a water leak outside our room, with water running down the walls of the hall. Leaks happen, but not a single day went by where we didn’t notice leaks on multiple levels of the deck, including a leak my sister’s statement halfway through the cruise. The water damage is evident in many places and rust is unsightly and dangerous in specific areas if you aren’t wearing shoes. Stateroom Issues: We struggled to report issues unless we were able to physically find someone to report as our stateroom phone did not work (it didn’t work the whole cruise despite stating it was broken). Our toilet seat was broken only to be replaced with a seat that wouldn’t stay open. The bathroom door didn’t lock, the sink water sprayed the whole bathroom if you turned it on, and the plugs were so loose, most adapters and plugs just fell out if not propped up with items. The balcony was covered in areas of rust (watch your feet!) and the balcony divider was broken, so even the gentlest wind would send it flying open into our balcony furniture and waking us up in the middle of the night. Our TV remote was broken and most of the functions reversed when we could get it to properly turn on. Ship Features: We opted to pay for the chat feature, as our party was 8 people and it was would be important to stay in communication. I found other reviews on this after the trip and most folks are in agreement that it works about 40% of the time, with Wi-Fi being constantly disconnected, unavailable or messages being delivered HOURS after they were sent or simply never delivered. There was no enforcement of the majority of the no smoking areas, even when reported, so you could pretty much smell smoke on most parts of the ship. There were never enough chairs for people on the ship, so you could spend hours trying to find a place to lay down if you wanted to relax. The 21 and over Serenity deck was simply people holding places to lay (and often people not returning for hours), so you were never able to find a place to relax there either. We were on the 7th floor, which was outfitted with 3 washers, with only 1 washer ever working at any moment, creating an hours long back up of people wanting to wash clothes. Hours upon hours spent trying to find working items to only be met with long lines as everyone was funneled to what was working. On several days, the upper decks smelled like sewage, but we never found out why or what the problem was. Ship Staff: We had only a couple highlights here, mostly because our stateroom attendant was incredible. However, the majority of the staff are trained to upsell over making customers feel comfortable. The alcohol upsells in the dining room were incredibly uncomfortable, to the point, we didn’t go as often as we wanted, because we didn’t want to constantly hassled multiple times by the same person every meal despite saying NO. We went to the first art auction because we wanted to experience it as well as enjoy some of the incredible art on the ship. But once the art auctioneers knew our names and stateroom, it was an onslaught of harassment to come back and try to convince us to spend money, even after saying NO. We eventually stopped walking anywhere near the art to avoid this staff. People: We met some very nice people on the ship, but it was overshadowed by inappropriate behavior, including anti-LGBTQ rhetoric. I was no prepared for profanity on t-shirts and angry political discourse. We even experienced a drunk individual was policing who could enter a hot tub (spoiler: you had to be Republican to enter), as well as a group of individuals yelling about LGBTQ individuals being pedophiles and anti-trans rhetoric (I won’t go into the disgusting details here).

Did not get one night of sleep! Two cabins across from us had low class thug “LSU and Alabama football players” (per them, haha LIES). Loud and obnoxious ALL hours of the night, especially around 2AM when the club closed. And don’t forget all of the little thots coming in and out of the room all night long. All of them were using profanity and even racial slurs. We called front desk MULTIPLE times and they did put a person at the end of our hall. That was a waste of time because the thugs would just talk back and do as they please in the hall way. The first night we called guest services at 3am, someone came down, knocked on the thugs door and told them we were the ones that complained. Very upset about this because I literally felt threatened every time I walked out of my room, not knowing what the thugs would do in retaliation. Carnival cruise is definitely the least expensive cruise line but just remember, YOU GET WHAT YOU PAY FOR!!! We will never waste our money on a carnival cruise again!

The food was mediocre at best. Amenities were not kept up-to-date, jacuzzi was lukewarm, water slide was broken. Most frustratingly, I purchased 2 Premium Wi-Fi passes prior to sailing ($170) because we had scheduled our mornings for work and Zoom meetings. Their "Premium" Wi-Fi was anything but and I could barely send an email, let alone take a Zoom call. Guest services was unhelpful and stated I needed to reach out to Customer Service after the cruise was over. I was unable to do any of my scheduled work during the week of the cruise nor take any meetings, which had a domino effect after coming back. After sailing, I reached out to the Customer Service team and explained the issue. They refunded $60. I lost a lot more than $110, as there were significant delays and consequences with work after the fact. Won't be sailing with Carnival ever again.

gary anderko with carnival cruise went out of his way to try to help us. In the day of no customer service I must say it was pleasure to work with him