Carnival Cruise LineReviews of carnival.com

I booked a cruise online and paid for the whole cruise at that time. Never was I advied that I had a deposit that was going to be charged. Also was told that I have up to September 2024 to cancel. After that, if I canceled my trip, I would get a fee. So after talking with my sister, she wasn't going to be able to go. So I canceled the cruise well before September. When they refunded my payment, they stated that they where going to deduct a deposit fee. I called several times to get a refund and they still will not refund me the deposit. Carival lost a customer for life over it. The sad part about all this is that it's only 100.00.

We sailed on Carnival Elation to the Bahamas and felt it was an incredibly chaotic experience. There was something wrong with the boat which delayed our departure time and ended up canceling one of our port visits. Communication was very confusing and disjointed. Our morning in Nassau, our catamaran and snorkeling excursion was cancelled due to "not enough interest." When we arrived at the information desk we saw a long line of people who received the same message. Come to find out the cruise actually meant to say it was cancelled due to weather. We booked a dolphin excursion instead. As we got off the boat we learned the dolphin excursion was cancelled and same man who minutes before had sold us the dolphin excursion got us to book a swimming with the pigs excursion. We got on a small boat, arrived at the island, and learned the pig excursion was cancelled but we were trapped on the island for the next four hours. As soon as we arrived back on the cruise ship they informed us the second excursion was also cancelled. Overall incredibly poor communication and customer service. Nothing was done to assist besides a $100 cruise credit per stateroom not passenger. I felt very disappointed with this use of half my vacation days for the year and very disappointed in the response from carnival. I would not recommend carnival to anyone.

I just cruised Carnival Liberty from April 22-26. I had a nice balcony view. Other than the fridge not working everything seemed great. After the first night I began sneezing uncontrollably. After The second night I woke up with a skin rash all over, swollen eyes, itching throat accompanied with serious throat itching. I used my epi pen and was ok I thought. The third day was the worse as my hubby scanned the room to find what was causing this and he discovered mold in the bathroom in the shower. I’m highly allergic to mold and pet dander. I took photos of my body and the mold and headed to guest services. They offered me a trip to the nurse at my expense at which I declined. They said they needed to clean the room but I had to be out of the room for 4 hours. So as they inconvenienced me with a 10 month old who also began sneezing and coughing I had to sit outside for 4 hours. When I returned to see if the room was ready I was told by guest services that they didn’t find any mold. However, when I returned to the room it was bleach fumed. Which upset me even the more. Because if there was no mold WHY BLEACH THE ROOM?? Causing more breathing issues. Also they totally forgot the photos I had taken and showed them earlier. At that time they offered me a bottle of champagne and strawberries sent to my room. I explained to them that this was a slap in the face as my vacation was ruined and I don’t drink Champagne. I received a blank stare and was told I could change rooms. I was exhausted and declined. I absolutely Love Carnival Liberty. My room attendant YanYan was the absolute Best I’ve had on any cruise line and Milo in the dining room was the best. But I will never Cruise Liberty again. I’m now back home still suffering from symptoms from the mold and Sad to say my vacation was ruined.

I have a cruise out of Baltimore scheduled for 5/5/2024. I have been checking daily my emails and Carnival website for updates on the port closure. Carnival finally sent an email today advising they are moving this cruise out of and return to Norfolk. Was told there would be a $300 cancelation fee (as I am out of NY and I can't purchase their insurance). And it's $300 because it's past the cancelation. Was told the cancelation charge would be $300 because it's after the cancelation date. As everyone knows this wasn't a natural disaster, but man made (both the government for not maintaining bridges and the ship captain. I checked and the flight to Norfolk is cost double what it is to Baltimore. I'm over 5 hours away from Baltimore and Norfolk adds another 5 hours. They are offering bus service, but do not guarantee you a seat. For the inconvenience they are offering a $100 shipboard credit. This is upsetting and I'm sure I'm not the only one. I called and was just read what the email I received today said. I just want to cancel and put the money that I have paid towards a cruise when Baltimore becomes operational again. I'm sure there are a lot of other angry cruisers especially those with plane reservations that can't be changed. To fly into Baltimore in the afternoon, there is no way you would make it to Norfolk prior to ship leaving. Carnival needs to be a bit more flexible.

Had issues with our room location on the ship as we were located right below the kitchen. The noise from this was insane. Was Kept up all night throughout the cruise so we enjoyed very little sleep on our vacation. Additionally, we had hundreds of dollars in mysterious charges on our bill. We tried to call carnival to discuss our experiences over 20 times and it’s literally IMPOSSIBLE to speak to anyone on the phone who can help you. It’s been 4 months since we sailed and we’ve emailed probably a half dozen times or more and called 20+ times and no one has ever even got back in contact with our family. If you call the phone number to discuss an issue, it’s literally impossible to get someone on the line to help. However if you tell them you are considering spending your money, you’ll literally have someone on the line in seconds. Quite honestly, that really describes what appears to be the values of their company. They will take your money, but when it comes to actually CARING for their customer, they could care less. Truly horrible customer service

My first and last time on a cruise with Carnival. Apart from the boat and food etc being very average, the staff were shocking. I booked two rooms and my kids (who were in one room) decided to leave the cruise in Sydney. Upon boarding after our day trip they gave my room to other passengers without even asking me. I booked and paid for that room, along with internet etc for the entire trip. The customer service staff both on and off the boat are shocking.

I am disgusted with how Carnival treated some friends of ours. They refused to let my friend on because her birth certificate was her original (which the team member checking us in said she accepts all the time). They were told they would be able to rebook or possibly get their money back and now Carnival is refusing to do either. They banked off of them and are refusing to make it right. I am disgusted with them and will NEVER give another cent to them. I will also ensure that everyone we come in contact with knows how they treated our friends and encourage them to use another cruise line. So disappointed in Carnival. We have cruised many times with Carnival and have loved it but NEVER AGAIN.

I am filing a complaint because conditions were very unsanitary around the buffet areas and foods were definitely NOT as you pictured them on your flyers and websites for example the Burger cafe served only ultra thin patties that were so thin the sides got burned. The deli did not make what was on the menu, a panini was toasted white sandwhich bread as were most of the other items. The salads were luke warm and I felt they were not safe to eat. Tables were full of left over food plates for hours and nobody cleaned the tables or wiped them down. You post that there is no waiting for buffet foods on the ship yet there were 30 minute + lines for most buffets. The ice cream machines were filthy because kids ran rampant and made messes that were not cleaned up at all. Dirty spoons in a jar right next to the clean ones near the coffee machines and I witnessed that most people grabbed from the wrong jar. When I complained to one of two managers, the first evening, I was told they would talk to someone. Understaffed pizza and hamburger cafes where the one poor cook had to serve lines that went around to the seafood shack the whole cruise! Not enough cleaners to keep the food areas sanitary. My daughter developed a type of mouth ailment that made her lips and mouth burn which is a candida transferable contagious disease typically caused by unsanitary dishes. The whirlpools were extremely unsanitary overloaded with way too many kids (30 in a regular sized whirlpool) with the adult whirlpool being the same and no personnel on duty to check or correct capacity, we observed one lifeguard attending the pool area. So we did not use them, wanted to, but decided we did not want to end up with health issues. The hallways leading to the rooms reeked of marijuana and sewage. The casino allowed smoking which permeated to other inside areas and to get to the Silver restaurant we were assigned to for dinner and breakfast, we were told to go through the casino and as I have lung problems it caused some breathlessness and distress. The portions in the restaurant were too small (2 spoons of mashed potatoes, 2 small glazed carrots, with a tiny steak and three medium sized shrimps for an appetizer, or half of a waffle (where the menu stated waffles) for breakfast. A croissant without butter nor jelly served, and if I asked the attendant for more, he did not bring it. I weigh 135 lbs so the portions even for me, were tiny. Scrambled eggs seemed to be made of a powdered substance really I can go on and on. Yes, it was that bad. The maitre d was a rather gruff man who got very short when I complained because although I selected 6 pm dining, they changed it to late dining without notice. They are so severely understaffed that sanitation, quality and quantity suffers. It was embarrassing at times and what should have been fun turned into a frustrating experience. What we also noticed is that marine protocol was not followed about safety measures while onboard. Nobody explained to us when we boarded where life vests were located or what to do in an emergency. The lady that was supposed to just asked to see our badge to check us in. I felt very unsafe and I have been on cruises before with Carnival, Disney and P&O but this was really a trip that I don’t elect to remember. I am filing a complaint with the VSP Inspectors and Consumer Advocate Office Florida Attorney General. I have filed a complaint with Carnival with no response except automatically generated emails. I welcome other cruise guests with similar experiences to contact the VSP inspectors or FL attorney General.