Carnival Cruise LineReviews of carnival.com

Took a cruise last February and my wife left her cellphone in the room when we got back to home port. We contacted Carnival within a half hour of leaving the ship. We were told that we would hear from someone about the phone. We told them the location of the phone and they said file a claim. We did that and call for months with no response from Carnival Cruise personal at all. We have sailed with them on 6 trip. We had another trip booked for April last year and the state room had a loud noise they came to the room 4 times trying to fix it. They did not fix the problem nor move us to another room. They gave us a $100 room credit that was not the answer. We paid $2600 for the trip. Horrible Service

There is no option for a score of 0 so they get a 1. My wife and I sailed on the Carnival Dream on December 2, 2023. On December 5 my wife was badly injured on the Lido deck of the boat. Here are my complaints/concerns: • We were told by your security team that we would be provided a copy of the accident report. This has not happened. • We were told by your security team that the event would be investigated applying facial recognition to try to identify the person who injured her. • I have made calls to the number that your security team provided and only become frustrated. It seems if I was wanting to purchase a new cruise I would have had better luck talking to a person. • My wife was badly misdiagnosed aboard the Dream. She was rightly told her left elbow was broken and dislocated. She was told her right wrist was badly sprained. This was false. The wright wrist was broken and dislocated. Sounds a lot like malpractice. This broken wrist was wrapped in an Ace bandage with no support. • Gayle was given "Naxproxen" which is about the strength of Aleve according to her surgeon. Her pain was a level 10+. • We were told there was not an ice pack on the ship. This is amazing! • We were stranded on the Dream for an extra day because we were at Carnival's private island and there was no airport. While stranded on the boat there was not a single Carnival representative that made an appearance or showed any concern for our plight. • When visiting Customer Service to arrange getting off the ship there was no effort to help with arrangements. We were simply told to be at the library the next morning at 6:30 AM with airline tickets and passports in hand. We were not even asked if we may need help with luggage. • We were made to pay more than $700.00 for the poor medical care to be allowed to exit the boat. • After sharing my displeasure on the survey, no responded.... nothing happened. I could go on............... Since being home my wife has had surgery on both arms. It is unknown if she will ever regain total flexibility of the elbow. The surgeon had to reassemble ten pieces of the bone. She is in for a very long recovery. Again, Carnival seems not to care. Today, I am insisting that we are emailed a copy of the accident report we were promised with the results of the videos with facial recognition. I would also insist on a bit of compassion but I know that is probably not going to happen. This letter was sent to guest services on January 8th, so far….. nothing.

We had a cruise scheduled for July 2022 we bought cruise protection and had to postpone due to positive Covid tests. We spoke to a Carnival Cruise representative who rescheduled our cruise for January 2023 they did not specify that more protection needed to be purchased only charging us the additional cost of cruising in January. When January rolled around my mother became very ill and had to have an unplanned surgery which prevented us from being able to go again. We just needed/wanted to book a later cruise and pay whatever additional fees we needed to pay and Carnival would not allow us to do this. We lost thousands of dollars even though we had documentation of purchasing cruise protection. We will never use Carnival again. We have sent email after email and phone call after phone call without any reply or help other than there is nothing we can do by someone with no authority.

I am a platinum cruiser and never been more disappointed as this cruise. Sunshine out of Charleston. Bar service was extremely slow. Casino (most popular table) had no dealer for over 2 hours. When we asked supervisors they would walk away to find out (so they said) but never came back with an answer. They changed .any dealers at other tables. Finally told us they were short staffed. Explained this is when management needs to step up and deal. Food was a c-. Organization on this cruise was very poor! My travels will not be with Carnival anytime soon.

The casino is fraudulent steeling money from the carnival guests and customer service can’t do anything because it’s contracted out They are showing on your casino app that you have money you go take it out and say you have no money on your card They are saying the app is wrong but the card is write when speaking to the manager Eric he couldn’t even keep His poker face full of lies his face was beat red They are keeping your winnings and won’t let you cash out so they are always winning Lots of complaints people were saying the same thing that when they are getting their winnings they are saying there is no money this is fraudulent and they don’t care because they are on open waters Carnival Venezia from New York dec 28 2023

Terrible. Not honouring our cruise credits, despite them canceling and changing our cruise 4 TIMES. We have lost over $2000 due to them. Background below. * 1st cruise booked – cancelled due to Covid understandably.  So we booked again. * 2nd cruise booked – booked during COVID time, however cancelled due to Covid again. So we booked again. * 3rd cruise booked (April 2024) – cancelled due to the Carnival ship being in the USA for longer than expected. So we booked a different cruise again. * 4th cruise booked (Dec 2024) – Carnival changed the country of origin.  Instead of going overseas, they changed it to sale in our state and country. It’s a location that gets very hot that time of year, plus one we have been to many times.   My husband and I thought we would find another cruise to do in December 2024 instead, since the cruise we wanted to do was changed by Carnival. We want an overseas location, not one in our home state/country.     We found a cruise in USA in December 2024 to swap to. This cruise was more than twice the price.   I called to transfer over our deposits and cruise credits, however was told to make this change we will completely loose our onboard cruise credits which are around $2000 AUD. Even though we are only changing due to them canceling our 4th cruise. I was on the phone for over 1 hour with Carnival.  I requested 3 times to speak to a manager, but no manager ever spoke to me.   Apparently our onboard cruise credit expired in March 2023 and they made an exception to apply the cruise credit to our last two bookings (April and December). I wasn’t advised verbally or in writing at the time that this was the case and an exception was being made.   This is poor customer service, as the only reason we needed to change the cruise was because they changed our cruise for a fourth time. We were told on the phone they couldn’t do anything else and to send an email onto a particular area. We have now waited 5 months for a reply to our initial and following up email, and have heard NOTHING. We are going back to cruise with Royal Caribbean. We have done 6 cruises with them and have never had an issue.

I booked a cruise 3 months ago. I booked 3 rooms and paid the deposit for 2 adults and 5 children. Leaving from Miami on 12/22/23. A month later I received an email that I needed to make the final payment. I paid and went about. Last week I went online to add drink packages and check in only to discover they canceled one of our rooms. I called immediately only to be told there was nothing they can do. That my payment went through for the 2 rooms but not the 3rd. I never received a call nor an email. Now I’m told the ship is completely sold out but I could pay $300 to be put on a waitlist. I asked what happens if nothing opens up and again told there is nothing they can do. I said then can we at least get a refund for the other 2 rooms so that we can all be together for Christmas and use that money for something different or maybe another cruise during a different time? Nope . Sorry your out $5000!!! Not including my flights from NC to Florida. I have called everyday. One sales lady suggested I leave my kids with family and me and my husband go alone. Are you kidding me!!!???? That’s your solution?? Leave my kids at Christmas??? There has to be rooms that Carnival puts aside for mess ups and emergencies. I have called everyday now for a week and nothing. I have pleaded for some type of management to reach out. Nothing. If it wasn’t Christmas I would say ok but the fact that our options are forfeit $5000+ or breakup our family over Christmas is so upsetting. We came to the conclusion today that if 2 people have to stay behind my husband and one of my sons offered to stay back so I called Carnival to change the name of the reservation for my son staying behind ….. I was told in order to do that I would have to pay $638!!!!!! Wow! Ok Carnival!! Home of the family boat???? I get this is a business but $638 to change a name on a reservation. How sad!! Shame on you! Shame on your company!! It truly is disgusting. This will be my 10th cruise with carnival buT never again.

Cruise line lost my luggage between port and ship. It was a 4 day Caribbean Cruise and the front desk took zero responsibility for my satisfaction. I am reasonable and understand accidents happen, however the lack of empathy and responsibility was mind blowing. Thousands of people on the ship and with a clothing store on ship they offered nothing until day 3 of 4 in the way of credit to get clothing.