Carnival Cruise LineReviews of carnival.com

Absolutely horrible! Let's just start with my data in my phone being breached by someone on the ship. I was notified by my Norton security to get off of the wifi and that my info had been breached. Right after that, I got a text claiming to be the cruise manager by the name of Martha saying that my card used on the cruise was declined. The staff assured me that no one with that name worked on the ship. And then my bank notified me that strange charges were coming thru my account. The security on the ship claimed that this has never happened but when I Googled it, I found all kinds of problems with their wifi. The staff was ok, the food sucked, the policies with the drink package was ridiculous. You can't even order two waters at once. The weather wasn't very nice but they still had the AC cranked and everyone was freezing. I will NEVER go on this cruise line again. I've been on many and Celebrity and Royal are amazing. Such a low caliber experience! What a waste of my time, money and added stress. Getting new cards for all of my accounts is a huge time expense! And all I got was a "sorry"

JUST DONT! I would give them negative stars if I could. I booked a cruise with them and was supposed to leave on June 15th. I called them 34 days away and had to cancel because my 12 year old daughter was rushed to the hospital and was diagnosed with CANCER. She is currently under going surgery for a massive tumor. I understand I didn't purchase the insurance but if there was every going to be an exception a child getting cancer should be it. I was told there is a group that grants exception for that kind of thing. I got the most cold response that its industry policy and that's why they offer the insurance so my request is denied. What kind of garbage company tells me its industry policy and hope you sail again soon when I tell you my child had cancer and is in surgery! When I tried to request another review I essential got told that was it end of story case closed. This company deserves to go out of business and doesn't deserve anyone's business. Clearly there is no exception to their policy so beware. They are all about the money and not people.

One has to wonder if Carnival really cares about the reviews people write after a cruise with them, I recently traveled on the Carnival Pride which is a lovely ship, I met lots of nice people the food was amazing the late dinning was exceptional; they did a fantastic job with transports from Baltimore to Norfolk; their on board registration and exiting process is flawless so way am I giving them a one star review because the cleanliness of my shower were so disgusting that if I were to show you the photos of what I had to clean prior to using the bathroom it would make your skin crawl and if that’s not bad enough I am on a Facebook chat and travel tips group and someone else posted photos having the exact same issue on another ship. As a precautionary measure it’s always good to carry cleaning and sanitizing supplies for your own safety however you should not have to literally scrub the bathroom shower before using it. I do not blame the room Stewart I blame Carnival for being understaffed in that area. Their guest service department could use a little more training; the first day of travel was chaos and they weren’t quite ready for the crowd.

This cruise line has to be the bottom of the barrel. I would never sail with Carnival again. We had cruised b4 with NCL and it was night and day. The food at the buffet was the same nasty unseasoned food everyday. Very unimpressed

Where do I begin! I had to calm down before writing this review. We were on the Carnival Cruise ship The Legend 13 d. This was my 2nd trip *but have done many previously) on Carnival that was terribly horrible. This was just the last straw. I DO NOT RECOMMEND to anyone to EVER do Carnival Cruises. Shaq is being paid; we are not. The normal port was down, so the transfer info was not forwarded, had to call numerous numbers before finding out 3 days prior to sail date. They went in my suitcase and took my steam iron (I felt violated) The cabin had holes in the balcony curtains (looks like rat hole). This big boat blocking our view or sit on the balcony (the rm was not priced less). A huge crack in the glass door and a visible unsightly repair job of the bottom of the glass door. Dirt filled balcony flooring. I have pics of it all. I was appalled. I couldn't use my balcony. The food was tasteless and clearly reused in other tasteless dishes. Some of the meats were not medium rare but actually raw. Some of the workers were clearly over worked and unhappy because it was so few workers, but that's not the customer's fault. That's a whole other subject. The shows were ok, great performers, but limited, clearly there were budget cuts. The gym was horrible; broken down and very old equipment; wipes were not kept filled, not being properly or efficiently maintained. Excursions were triple the cost of the local areas, and received less for the money. I had a form to get my steam iron back at the end of the cruise. I got such a run around/wrong answer from several people. when I got to the last point, was told to go back on the ship. Of course, I was could not get back on the ship, and had a plane to catch. I was so, so, so upset. I tried to get in touch with them once returning home only to meet resistance and no understanding or help. CUSTOMER SERVICE IS NOT NUMBER ONE WITH CARNIVAL CRUISES! YOU DON'T GET WHAT YOU PAY FOR. I lived way below my standard for 13 grueling days on the Carnival Legend. I could'nt wait to get off. What was good, the guy that cleaned our room and Ron Mitchell (outstanding singer/performer). I would rate Carnival Cruises a 0, if it was on the scale. I can say so much more, but I think you see and feel my pain. JUST DONT DO IT!!! Spend your money elsewhere.

Departure terminal port information not provided, had to call customer care multiple times, even after calling multiple times, they were not avle to tell to which port we need to go to board the ship. We called just 2hrs before our selected boarding time, still customer care was not able to tell us the port terminal from where ship departs, we had to roam around with our 4 bigger bags to figure out ourself which was teh departure terminal. Then Pixels gallery photo cost is too too much for a single photo, they are stealing away money from customers by showing them their good edited photos. jsut for one printout of portrait photo they were charging, $22. which doesnt include the digital copy of the photo & we need to pay $10 if u want digital copy on top of $22 for one photo click, so total we end up paying $32+taxes if we want to buy digital + physical copy & they are not giving oly digital copy, they were telling tehy will giv e digital copy only if we buy the physical copy also. Also they were threting us that if we dont buy soon teh prices wud go up once we reach miami port as we have to pay taxes on top of it. They were soo money minded that trying to steal money where ever they can.

So I sent a complaint in April 16. I’m finally heard back from employee. Nefertiti Who of course could do anything. So we went on a 10 Day Cruise Ave., New York on the Venetia worship ever I’ll go back to Baltimore. Never had these issues on the Pride or the Legend. People snuck weeded onto the ship. We had to smell it all over the ship the entire cruise we told several security people of course they do nothing waiters were not outgoing like on the other ships hardly ever talk to you didn’t joke around with you. Nothing the food on that ship is absolutely terrible, and in the dining room terrible. The only person that was nice on that ship was our room attendant. He talked to us, made a point to talk to us. Everybody else very very rude staff in the Lido deck at the buffet. We’re not motivated the tables you walk in there and during lunch and just stand around or take a good old time and clean the tables and crew at night time very very rude. I asked for something and the ignored me and my husband was a Witness , and he saw them laughing at me. The dinner crew on the buffet line don’t keep it clean. There was food laying everywhere. It was dirty and disgusting. I’ve been through three hurricanes and at least on the other ships if you go down to the main lobby, you don’t feel the shaking, but we had high winds down by grand Turk, and it didn’t matter where you went on this ship you could feel the rocking bad Next worst complaint was I’m sitting there at lunch on a Saturday had a bowl of fruit sitting in front of me next thing I know I see this arm come in from the right and this girl one of the servers goes and takes my bowl that I was still eating and didn’t ask me if I was done. Just grabbed the bowl I said now wait I’m not done with that. She goes to put it back down. I said no you take it. You put your dirty hands on it I’ll go get another one. She says you want me to go get you one I said no no I have clean hands. I’ll go get my own. Told management and of course they do nothing and I spoke to guest services. Of course they can’t do anything. We’ve heard people like I said complain the entire cruise about this one. I do not recommend this ship. This ship is not a true carnival ship. They do not follow carnival standards.

I wish I could give them a zero or minus rating but unfortunately there is no option for that and I had to give them 1 star. The people who work here are the worst xenophobic I have ever seen in my life. They are also a thief. They stole my hard-earned $2000 and did not let me board the ship. To be honest there was no good reason to deny my boarding. I will take legal action against them but I am facing a lot of unnecessary hassle for no reason. I could easily avoid that by choosing Royal Caribbean instead. Please please do not ever think about going to this Cruise line.