Carnival Cruise LineReviews of carnival.com

Reservation hold beware … I made a reservation with Carnival & received a booking number. I asked for a reservation hold so I could pay the following day. Less than 24 hours later while I was placing my credit card info on their website, without warning I found my reservation canceled. I called customer service and attempted to pay over the phone only to find out they gave my reservation away. I asked to speak with a manager and told him Carnival was not honoring their 24 hour hold. I was literally trying to make payment when they canceled the reservation from underneath me. I was told there was nothing he can do & they had a complete booking. When asked why Carnival was not honoring their 24 hour hold I wasn’t given a straight answer. Carnival has no interest in making it right for a customer when they screwed up! My gut tells me this the norm with them. Read other reviews before booking.

As a seasoned Carnival cruiser, we've been at this for over 20 years. It seems Carnival is heading south again. It seems to come in waves. Buckle up for the ride... Upon arrival to LongBeach parking terminal, there was a line to get into the parking structure. The parking ticket machine had run out of tickets. Asking the attendant monitoring ingress to the structure, he stopped me ; "Wait! where you goin?" I advised the cruise. Looks like they are hiring the thugs that had been rejected from San Pedro ports of call. Parked the vehicle and off to luggage check in. Another thug advises "over here guy" as he was too lazy to get the bags. He also advised "tips were welcome." Not trying to ruin my first impression and to not have him rob me, I gave him a couple bucks. We were early for checkin; about 1 hour, so we waited by the outer court area. Other groups would be whisked in by us that did not seem handicapped. Dont know what that was about. Finally our turn to embark. It went reasonably smoothly.... On the ship; Carnival Panorama, has updated elevators that seem a bit confusing. You waken up a tower and pick the floor you want. The tower then speaks and shows you a letter designating a certain elevator headed to your location. Unsure how efficient this is but I'm sure someone did the numbers. Checking into the room, the room attendant NEVER bothered to introduce himself to us. According to his business card, his name is I Made. Yes you heard me right, as in I am a Maid. My wife asked for a "Do not Disturb" sign and the attendant barked "Hold on ill get it!" Later when we never received a sign, she asked again. He barked off "Wait a second, ill get it!". Well my wife filed a complaint at the front Customer Service Desk. This is when the retaliation began. Room was always not 100%. He would give us the "evil eye" unless people or his bosses were around. It made for a miserable 8 day trip. I attempted to get another room but CS advised there were no other rooms. I did however get another person to clean our room. We decided to have minimal cleaning as we did not trust this guy I Made to spit in our water. Enough of "I Made", the food on the boat seemed on par as usual. The "help" were extra rude this time. I love to tip but it was a struggle to tip even a couple of Waiters. They were either lazy/ stupid or ignorant. Our table told the waiter we were just having water to drink. He never came back thinking we only wanted water. Good grief. Barking to another waiter asking for direction, he just walked away. I'm thinking they are short staffed because this was rediculous. The shows; Comedy was failing and we didn't bother with the "vaudville" shows as they are mostly pathetic. We came with family as a couple in our group had never been on a cruise. Disembarkation; Was a cluster. Up for a sit down breakfast. I found one waitress that smiled and gave her 20 bucks. That's it; they all seemed to not want to be there. Everyone around us eating seemed to have a cold as they were coughing and miserable. Heard about all the EMF on the boats tend to make people sick. It was quite sad. Well after breakfast it was into a line to disembark. Getting our luggage and getting back into line to exit was a cluster as well. Out to the parking lot and security, who barley speaks english tries to direct us to the staging area to load up our luggage. In short ... Never again... In long...NEEVVVERRR AGGAIINNNNNN...

We missed our shore excursion and were told getting a refund would be no problem. We stupidly disembarked without getting the refund (almost $500) and now they won't honor their word. Nothing! They apologize profusely, but because we can't produce the excursion papers they brought to our room before the excursion, they say we must have used them. I threw them away as soon as I got back to the room, thinking they weren't important anymore, so word to the wise, if they give you any papers, keep them!!! Or just skip sailing with Carnival period, the food is NOT good anymore, and their integrity is in the toilet!!! We won't be using them in the future and we tell everyone we talk to about vacations, not to use them either!

February 4-11 Australia. Very disappointed cruise. Very cheap and not caring. No fun. No performance. Rude comedian. Horrible food (I am a chef). No independent restaurants. Some Staff passive aggressive (not happy). Room and a balcony with a view was only a pleasure. DJ’s looks like self made and not professional starting at 11.30pm when I am sleeping. Cruise director young self indulgent unprofessional. As I said only the ocean view made our trip enjoyable. Carnival a cheap embarrassment for red necks and bogans. Never again!

Dont waste your money! We went on a cruise to the Bahamas and Bimini and because of the horrible weather most of the outside movie (only theatre) was canceled. We didnt get to go to the second port which was Bimini( the reason why we chose that cruise) because of the bad weather so they reimbursed us a whole $5 per person! Wow! Thanks Carnival clown service! To bring our kids to their teen club we had to walk thru a smoke filled casino and no one on crew could tell us an alternate way around to the club. We found it on our own after the 3rd time filling my young kid’s lungs with horrible smoke from passengers. All the inside activities were so packed full of people there was almost never a seat to sit and enjoy non gambling things like trivia. Absolutely the worst cruise line ever! We’ll never return. And once we filled their garbage survey, no one reached out! You’d be better off with renting a row boat and drinking dirty water then go on any carnival cruise!

Carnival Cruise Chaos: Paid Twice, Cabin Cancelled & ZERO Refund! #Help! Carnival Splendour - Departing 28 March 2024 Planning my daughter's 21st birthday cruise with Carnival was meant to be magical, but it's become a frustrating and frankly, outrageous experience. Here's what happened: Double Payment Debacle: Initially, payment for our cabins went through smoothly. Then, a technical glitch on Carnival's end with PayPal caused my bank to release the funds, even though Carnival claimed they never received them. To secure our reservations, I had to pay twice, essentially throwing money into a black hole while waiting for the first payment to magically reappear (spoiler alert: it never did). Random Cabin Cancellation: As if double payment wasn't enough, get this: one of our cabins was randomly cancelled due to that "missing" refund! When I reached out for clarification, they claimed it was linked to the bank dispute caused by their own glitchy system. Unbelievable! More Money, More Problems: After countless phone calls and emails, they "reinstated" the cancelled cabin, but demanded another payment. So, to recap, I've now paid twice for one cabin and they still haven't returned the initial payment! Endless Emails, Calls, and ZERO Progress: Despite endless communication attempts, emails, and hours on the phone, I'm still stuck waiting for the refund and facing the possibility of a cancelled cabin. The stress of this ordeal is overshadowing what should be a joyful celebration for my daughter. Is this really how Carnival treats its customers? This isn't a dream vacation, it's a Carnival nightmare. #CarnivalFail #CruiseChaos #Help! P.S. Sharing this story to hold Carnival accountable and hopefully prevent others from experiencing the same mess. Stay tuned for updates!

Back in August I booked a cruise to the Bermuda. Because of hurricane Franklin Carnival rerouted our cruise. I understand that Carnival can't control the weather but it seems that they didn't put a whole lot of thought in making us whole. We went to all the roughest spots in the Bahamas and was given a $200 on board credit. They laid out food that wasn't covered and bugs were flying all around the food that wasn't fit to eat. I've taken several Carnival cruises but this was by far the worst cruise ever.

My husband and I embarked on a Carnival Dream cruise for our honeymoon from January 27 to February 2, 2024, anticipating a delightful experience. While the overall journey offered commendable aspects, it's imperative to highlight a significant disappointment in customer service, which marred our experience. Regrettably, our interaction with the spa manager, Naomi—a blonde British lady—was far from pleasant. Despite our genuine inquiry for an itemized receipt, following an overcharge at the spa, Naomi's response was not only dismissive but shockingly inappropriate. Her public questioning of our casino expenditures in front of other guests was unprofessional and deeply humiliating. Moreover, a simple request to cancel an appointment resulted in the cancellation of all our bookings, accompanied by a dismissive remark that left us astonished. As a disabled veteran seeking relief for chronic pain, this disregard for our appointments was particularly disheartening. Efforts to escalate our concerns were met with resistance, and the lack of a sincere apology from higher management was disconcerting. While Carnival offered a $150 gift card as compensation, our request was for a meaningful resolution to the oversight—an apology, a refund, or appropriate compensation. After persistent discussions, a $150 credit was reluctantly applied to our account, a gesture that fell short given our additional $2000 expenditure onboard. This experience has led us to reconsider our patronage of Carnival. It serves as a reminder of the importance of empathy and professionalism in customer service, especially in the hospitality industry. Our hope is that Carnival will take this feedback to heart, ensuring no other guest endures such disappointment. The essence of hospitality lies in treating each guest with respect and dignity, something we hope will be reflected in Carnival's future practices.