Carnival Cruise LineReviews of carnival.com

Extremely poor customer service no since of urgency and calling in to make reservations is terrible

Let me start saying I have always enjoyed cruising with carnival I made it all the way to the level of platinum and . My Last cruise was on the sensation in 2006 Due to the fact my Mom had past away she would always accompanied myself and daughter Melissa as well . So this year was my return to cruising again so I thought . I never was so stressed out after this occurrence happened at your New York Port Pier 88 on June 6 2024 at approximately 3:20pm first off traffic was out of control due to protesters and police shutting down traffic and blocks to prevent people from getting out of control. So upon our arrival waiting line we were greeted with the unpleasant inexperienced and unfriendly greeters that you employed at carnival yelling and screaming at us like we were children this behavior is unacceptable I paid my hard earned money to be yelled at I don’t think so to be told you’re not boarding this Ship like they owned it last time I checked Josh Weinstein is the CEO of Carnival. Your Greeters yelled stating what took you so long to arrive when we ask to speak to someone else they radio her and before hearing from us she yelling over the radio NO,she took her time coming downstairs to tell each one of us NO which in fact we were all people of color we explained to Cruise Manager Osknara we could see guest boarding the ship if she let us aboard but was still be nastiest than the two greeters which I feel was very inappropriate we were just trying to board the FUN SHIP I ended up calling carnival as we stood there finally let upstairs by a security guard told us to come upstairs and which we we’d ask for our boarding passes which in fact they never printed out just the luggage tags the checkers were just as nasty as your Cruise Manger and Artie was disgraceful all these people need to be removed I believe retraining will not help ruining everyone vacation on June 6 2024 not only myself but other couples of color that were talked down to and denied access to your ship this leaves an horrible, horrific feeling and experience marked on you for life . Not the mention all the things you have to take care of prior to sailing like boarding your pets securing your vehicles and securing your Home For this entire treatment process I want my entire refund from Carnival this behavior was unacceptable and unprofessional and unbelievably disgusting that Carnival would have this kind of service happening in 2024 !!! My daughter Melissa and I are still hearbroken over this horrific tragic experience we may need trauma therapy after this incident with Carnival !!!!

The cruise isn’t that bad at all due to this morning waking up thinking we were gonna dock at princess Kay’s which we paid for only to be told at last minute while having breakfast that they were not stopping at the port for what reason was not told first cruise for me and my wife paid a lot of money to just stop and 1 island and be sailing the ocean the rest of the tour this has not been a good vacation should refund some type of credits besides the taxes First cruise with carnival and the last 1 as well to pay thousands of dollars to only be compensated for some taxes one of the worst vacations We’ve ever been on never again

They aggressively threaten you with jail if you smoke a vape (water vapor) if you smoke outside of the small smoking area. I got stuck with harmful secondhand smoke and a headache just so I could hit a water vapor vape. Are you kidding me? The security acts like they’re going to hit you. Outrageous criminal behavior.

I have been on 13 cruises with Carnival and I have never had the experience that some of the one star people are posting. A lot of things are policy and is clearly stated in the contract when people book. Also, people should immediately get their trip insured once they book (ie travel insurance) so that if they MUST cancel for a valid reason they are covered. I also notice that some of the reviews encourage people to book on Royal Caribbean, NCL or MSC. Beware of those reviews as well because they maybe fake. Overall there are some things that this company could change, but we have had more good experiences than bad. Here are a list of ships I’ve been on: Elation Fascination Freedom Glory Valor (three times) Triumph Breeze (two times) Dream Vista Mardi Gras As I stated, we have minimal complaints and have had more good times than bad! Definitely recommend this cruise line for families!

After carefully consideration and explanation of my needs; I was able to find the perfect room that would fit my mother needs. I agreed that I would placed my deposit on the vacation package that was offered. I was told I would be place in room XXXX and paid $300 deposit. I then was forwarded to a second agent to make sure my special requests were successfully noted in the account. After speaking with the second agent she informed me she didn’t know why I was placed in the room I was in. I then explained to her my mother’s needs and I was very well satisfied with the room I was in. This conversation then resulted to speaking to her supervisor. He then told me my room may be changed. I was uncomfortable with the changes and told him this was the reason why I paid the deposit. I was told to be contacted 48hours. I will not be removed from my room in the meanwhile will it’s further investigated. June 4th I received an updated email that my room has been changed. I called customer relations and spoken to guest resolution supervisor to ask why I was not notified about the changes. And why my room was changed without my agreement. I paid my deposit so it should have been honored to me. Once I spoken to the senior agent that explained it was an error that was made and for the amount I paid I was removed to what my total in price paid for. I would have to pay the amount the room cost and there’s no one that would help me in this matter to keep my room. I don’t agree with decision because this was something that should have been honored from an error that was made on Carnival Celebration behalf. In my opinion this was very unprofessionally handled without contacting the guest on the changes. I was just placed in a room what Carnival feels the funds I paid for good enough for. I was not even placed on the floor I was originally booked on. There wasn’t even any room/booking accommodation’s for the mishap on Carnival behalf.

We went on a the carnival celebration. It was their newest largest ship at the time and it was amazing. The food was great..service was exceptional and shows were fantastic. Our CD was Lee and he knows how to make sure everyone has a good time! Highly recommend! I personally wouldn't sail anything smaller or shorter than a 7 day cruise....the shorter the cruise the more likely you will end up on more of a "party" ship rather than a vacation. If it can be considered a weekend get away I'd avoid it ...on all cruise lines but that's just me I get one vacation a year I'll make it the longest and get the most.out if it! Very highly recommend carnival Celebration, mardi Gras or Jubilee ships!

I went on a Carnival Cruise Line ship for the first time. If you go on a Royal Caribbean Cruise Line ship before going on Carnival then you will be let down. We went on Carnival Horizon which is newer than Harmony of the Sea, and Carnival does not do upkeep on their ships. That is for sure the price difference, along with all the differences in quality of meals, etc. There was rusted and broken dividers on our balcony, and MOLD in our room and showers, I did not expect that on a 6 year old ship! I will say that the staff was very friendly and sweet though🩷 Harmony of the Seas came out in 2016 and is much nicer and I couldn't spot one damage. I guess that's what you get when choosing the cheaper option. I'd much rather go on a Royal Caribbean Cruiseline ship any day!