Carnival Cruise LineReviews of carnival.com

I was on enchanment of the sea June 16-22 2024 this year . I took Uber and everything went smooth arriving. I didn't know the boat had a shuttle till it was too late . Needs to be reserved 4 weeks before . It was very rocky and the only excursions I booked was cancelled due to the weather. Food was good . I didn't buy the extra food choices and glad because I was very pleased with the DR and buffet . Entertainment was comedian and juggler which I enjoyed but I didn't like the musicals. Just not my thing . I bought the drinking package and glad I did. Massage was worth every penny but hated the high sales pressure. Leaving the cruise I had no problems . Staff was wonderful and I'll go again. It's a older ship which limited the part scene which was fine with me

DONT BRING YOUR CHILDREN HERE. I booked a cruise for five hoping to get a quick summer vacation my family. I didn't hear until day 2 and standing next to the pool. That kids that were are not 100% potty trained can not participate in any water facilities. It was the main reason that I booked the cruise. I wish I knew before I booked. NEVER BOOKING CARNIVAL AGAIN.

The customer service on this cruise line is an atrocity. Some of the rudest individuals I've ever had to talk to with no problem solving skills of their own I'm assuming the cruise line just says sorry there's nothing we can do. I absolutely understand why carnival is what everybody says it is awful. Most of the wait staff were great none of the customer service is good. Why do you even have customer service when you can't problem solve or do anything and I'm not the only one that was complaining everybody in that line was complaining. Also love how you cannot get in touch with anyone on the phone to talk about your cruise experience because they know how your cruise experience went it was awful. Very little help for anybody that has a disability or anyone that needs assistance. Way to go carnival

This is for a cruise not yet taken but is do to sail July 27 -August 3. Well the grade 4 hurricane has torn up Jamaica and a few other places my love ones living there are without power and other necessities. We have been informed we will not be able to port in hurricane effected ports so we no longer want to do this particular cruise and we desire to do Bahamas and we have been informed of the excessive ridiculous penalty. Why cant we just switch to another cruise and pay the difference. A act of God shouldn't have a penalty just a personal choice to cancel are change should this not our 1st cruise and Im certain it will not be our last please look at our past history with your cruise line. Dewayne & Yolanda Jones I would like to hear from someone ASAP 318-294-4118 318-294-4117 Our sail dates July27-August 3 Leaving out of Galveston, Texas Awaitng your timely response

I have been having the hardest time getting a refund. I was having a hard time booking 2 rooms online, so I decided to call in to book. I asked the rep to give me the best deal that they could. At no time during the conversation was I made aware that my deposit was non-transferrable and non-refundable.  They booked the 2 rooms. I am unable to go on this cruise because I won't be able to get the time off due to a new job. I called Monday, July 1st. This is when I was told I had a "special insider" Casino booked cruise. I never asked for anything that would make my money non refundable or non transferable. That was not disclosed to me on the call. A manager in the Casino named Francessa told me it was policy to disclose this in the call. She said she would listen to the call and call me back. She did not. I had to call in for a second time This is not my first cruise. I am sticking to the rules set forth by Carnival. If my cruise is not a Early Saver, Super Saver or Pack and Go, why am I not being refunded my deposit? After much back and forth with manager Crystal, she issued a full refund for one of the rooms. She advised me that the second room needed to be handled by a different department. She also said that there was no promotion or anything that would keep me from receiving a refund. Once over to the other department, they told me that is was non-refundable and non-transferrable and booked as an Early Saver. I should not have to go through all of this to get a refund. I simply followed that advice of the agent that sold me on this package. I want to be able to have an enjoyable time with my family. The last time my family cruised, my family and I spent over $15,000 with Carnival. I would hate to end that relationship over $900.

It's a crap show, carnival cruise lines has turned ghetto, black people fighting. Save your money people.

Carnival cruise was despicable, soap soaked bread, 1hr long lines and canceled excursions, not enough shuttle boats for thier island . No food left on the island Total disappointment will never go again ! They also refuse to give any refunds . Don't bother everrrrr !!

Was sent a discount voucher ,which I tried to redeem. "Sorry, you can only use this on future cruises! !!"