Carnival Cruise LineReviews of carnival.com

This was my first cruise. The food was horrible! Someone puked in the pool so they closed it down for 2 days! The ship was very old and dirty! Public toilets were flooded! They canceled the White party on the last night with no explanation why. Most of the crew looked miserable. The shows were terrible. The A/C in the cabins would not go below 76! The cabin bathroom smelt like cat pee! I would not recommend carnival!

The trip with carnival has been terrible. Never have I been through anything like this in my life. We travel with carnival every year and this year was such a disappointment. Let’s start with Delta Airlines , we are a wedding party of 16 who boarded the plane from Milwaukee to Atlanta , to New Orleans. When we got to New Orleans the plane made a detour to Jackson Mississippi because of “Wind issues” . We sat in Jackson for over an hour while they got fuel and got situated. MIND YOU they had already let another plane land in New Orleans with no problems. When we finally landed in New Orleans they made wait over an hour for our luggage because “they don’t send there workers out in the rain”. After sitting for so long we finally make it to carnival cruise . We were waiting to board and the carnival workers made us step to the side and let 22 other people on the cruise before leaving us. We watched the boat sail away and then we were told we get a penalty for the cruise because we “canceled” which we never canceled they just didn’t let us board. They said it was because they were on a carnival shuttle and they were instructed to wait for them only. The crazy part is , we were all on the same delayed flight & we made it there before the carnival shuttle and they still didn’t let us board. So 3 of our 16 wedding party made the cruise. The carnival workers called the police on us for trying to figure things out as far as where we were going etc.. they were very inconsiderate and rude and I will no longer be attending a cruise with carnival.

Carnival is the WORST cruise line you could go on!!! There food is horrible, they do not treat there consumers good and frankly only care for the money. They took pour deposit when we booked the cruise, and wouldn't give our money back because the payment was late. We also went on a cruise in 2016, and it went on fire. I highly recommend not going on this cruise line. Try princess, Royal cirribean, or Disney cruises instead.

Our recent Cunard cruise we would never go with again. We were on queen victoria we had so many problems with cabin. Wrote to customer services they were useless the lady we spoke to from customer services was very rude and pedantic. So we wrote to the president and had one response to tell us they had referred our letter back to the lady we had complained to in the first place. Sent loads of replies to them and never had a reply. We would really recommend to think twice about going with cunard

Carnival Cruise AFT Stateroom is one of the most expensive balcony rooms. We spent around $1500. for our 30th anniversary for this room. BIG Mistake! We had NO hot water in our room for 3 of the 4 day cruise. We missed the first excursion waiting for a plumber, spending time at guest services and waiting. After 3 days a plumber came and told us that our room was above the engine and the water never got turned back on after maintenance was performed. Guest services offered wine and a $23 upgrade to dinner. They reassured us Carnival would help after the cruise. See ending paragraph the best they can offer. Day 4 our toilet started flushing and wouldn't stop. It created a screaming noise that was so loud you could hear it at the elevators. They tore our toilet off the wall and it took over an hour before they (took 3 men) fixed it HOWEVER they left us with towel soaked sewage on the floor and told us NOT to use the bathroom until cleaning services could come. It was 1:00 pm when they left. Cleaning services came 8:00pm day 4 of 4. So 4 of 4 days of our cruise we had either no hot water to clean our bodies, or a toilet to go to the bathroom, lol. We had to use our neighbors toilet, and day 3 go up a different floor to take a shower. No offer to move us was given nor was any type of refund. Carnival's attempt to fix the problem... They offered us 15% off our next cruise and $50 credit. They said it was the BEST they could offer. I get better coupons from Carnival, lol. Carnival Cruise will never be used by us again. It was a complete waste of money and customer service is terrible. I recommend seeking out a cruise line that cares about their guests having the basic working necessities in their rooms.

I'm a Gold member and the cruise I'm on will be the last I ever take with Carnival. On the Celebration 8-day Southern Caribbean. Where to start, bought a suite which comes with priority boarding. Made a reservation for check-in, waited 2 hours to get on. Supposed to be the 1st to get luggage, at 7:00 I was still waiting. Service is poor to subpar, food quality hastanked with Carnival. This ship is acheap gimmicky money grab that offers the same overall value that you get when traveling Carnival/Fair comes to your town. Prior to this post I cancelled my end of year cruise with Carnival. This experience was atrocious and Carnival as a whole has become a poor choice of you're looking for quality, value for your money or an overall enjoyable experience.

Awful experience! Be careful in the women's bathrooms. I had the floor grate come up on my foot. Medical is not good. the attending physician at the time was outstanding but the MAs were found to be nonchalant. I could get crutches due to them saying they didn't have any and offering of a wheelchair was not presented to me. I hopped around for the rest of the cruise with a bandaged foot.

NEVER AGAIN. When you have a complaint don't expect anything to be done about it, they don't care, complaints officer ... what a joke there. It's bad luck if you had a bad experience, conversations with complaints officer are a waste of time, speaking nicely, waste of time , trying to see all points of view, waste of time,emails and phone calls , waste of time.. You paid your done BYE BYE .... they simply close the coversation. I WAS SO SHOCKED Absolutely disgusting.