Carnival Cruise LineReviews of carnival.com

We were on a Carnival Paradise chartered cruise Oct. 19-24, 2024. Our first impression came at the bar on Deck 7. There were people 3-4 deep at each chair at the bar with 2 bartenders. We timed the bartender after we ordered, and it took 14 minutes to get our drinks. We had a similar wait at the Blue Iguana and the Rotterdam bars, and we never got served in the Normandie Lounge. We ate in the Paris Restaurant buffet each morning for breakfast and dinner one night. The food selection was the same every day. The meats, whether ribs or chicken, were dried out and drowned in sauce. We ate in the Elation dining room. The food selection was mediocre at best and the service was even worse. The daily menu is on the Hub app, but we were not always able to access the Hub. We were not offered a paper menu from which to order. My husband ordered a drink when we gave our dinner order and didn't receive it until we got our dessert. We like to eat bread, we kept asking for them to leave the basket, and they would just give us one piece at a time. The last night, we were offered white or red wine with dinner, I don't drink either, so I ordered a rose. While other dinner guests were having their glasses refilled, I was not asked if I wanted another glass. I honestly don't know if Carnival slacked because it was a charter, so they didn't think they had to offer their best, but this was my first and last cruise with Carnival. Very disappointing considering the first impression I got from the CEO Christine Duffy was VERY positive. Perhaps she is not aware of the level of service.

We just joined the 2024 Radiance cruise from October 13th to 27th. Because there was no disinfectant provided on the ship, we had diarrhea every day after eating the food on the ship. In the last three days on the ship, both of us fell ill, and we suddenly felt very sick at night. I had pain and fever. I spent the last three days sleeping in my room during the day, unable to get out of bed. I still had cold symptoms after returning home.

Never buy from them a cruise more than 1 month before the departure or you will lose big. No matter what they promise you, you'll end up paying much higher price. Their lowest price possible guarantee is a bad joke.

I made a reservation for the Carnival Paradise. Set to sail at Tampa Port, then the Helen Huracan came at the same day that we had to sail. I called and called to reschedule my vacation and never gave me a solution, never gave me a refund and stole my money. No options at all, this companie stole my money and never gave me a solution.

I haven’t even got on the cruise yet but received and email 5 days before due date to say we couldn’t bring my 90year old mums wheelchair on board. I have been trying to get in contact ever since and been on hold with various companies. I thought I’d booked with P&O.

Wish I've seen the reviews before booking... They cancelled my cruise and did not inform me! I flew from the UK to Orlando. Only found out it was cancelled the day before, when I tried to check in. Their customer service is very arrogant and do not care about all the extra expenses I had due to cancellation. I did not even receive my refund from the cancelled cruise! Obviously they do not read Trustpilot and don't care, but hopefully this will help someone.

I absolutely hate to say this, because I NEVER expected to spend such an amount of money for such a NEGATIVE cruise experience. This will be the last time my family, or anyone in my extended family will sail with Carnival Cruise Lines again! Before we went, we had helped some of our family and close friends book their trip on the Jubilee. As soon as we got off board we called them and they all immediately canceled, after the review we shared with them. From the absolutely disgusting bedding, stains on each and every corner (which resembled human feces). This was brought to our state room attendants attention and nothing changed! Also the bartender at the Watering Hole Bar slamming my wife’s pop on the counter spilling it all over her, simply because she requested a straw for her Pepsi. I had also called (3) different representatives prior to boarding about bringing wine bottles onto the ship. After explaining the difficulties of carrying 4 bags and baby stroller and a 10 month old baby. I was instructed to let the security know the situation before we boarded. My bottles were looked over and then the bottles would be notated and brought to the room back in the bag due to the situation without the ability to bring it on the carryon baggage. But lo and behold my bag was missing for 3 days, nobody could find my luggage, until I was told it’s possible sitting by an elevator downstairs unwatched by anyone. All of the luggage tags on each of the bags had been ripped off by your loading team and never replaced. Even security hadn’t a clue where to find my luggage, along with about 15-20 other people’s unmarked luggage just sitting in some random corner. Once I finally received my bag, your “security team” took it upon themselves to pillage through my luggage. Then they took it upon themselves throw away my wife’s and I’s 5 year wedding anniversary bottle of wine. “IT WAS MY FINALY GIFT FROM MY DECEASED GRANDMOTHER!!!!” and you DESTROYED IT!!!!! When I told the Guest Services his response was “rules are rules and that’s too bad about your situation.” However, with all your rules and regulations you allowed a hair strainer, and a curling iron on without issue?!? Yet, you disposed of my $200 clothing steamer, that can’t produce enough heat to cause a flame?!? And once again the feedback giving from your customer service teams was “That is too bad, we’ve gone ahead and destroyed your all your products without your permission. IN NO WAY SHAPE OR FORM ARE “YOU” ALLOWED TO DESTROY OTHERS PROPERTY!!!!! That is theft and destruction of property where I live in the United States, this is punishable by LAW!!!! Had I destroyed any portion your ship, you would have fined me HEAVILY to prove your point and ensure I’d never forget what I did. Yet, you will destroy innocent people’s things without warning. Shame on you and your whole cruise line!!! Your tactics are sicking, and I hope the shame hangs heavy with you daily. You all smile and act as you are for the people, yet you completely disregard other people’s property and feelings. I know this won’t be the first or last time you completely take advantage of your guests. But remember, there will be a day we all get judged for our actions. I’d hate to be you, or any part of your team on your judgement day. So thank you for taking full advantage of a family who needed a break after living a life of pain and suffering for the past 2 years. (Oh, and Carnival won’t tell you this but almost every single one of their beaches have sand fleas that will bite you relentlessly.)

Our ship was notified 2 days before 9/1 Carnival Vista that our ports was changed to Bahamas Freeport, Half Moon Cay and Nassau. The ship had issues the port was chaotic when it came time to board. We got on the ship at 1:15pm. Our stateroom was actually ready because we boarded so late. Our steward Nyoman was fantastic kept our room stocked and clean and we didn't have to ask for anything. His assistant was a gem as well. Deion by far was the best cruise director. Engaging, fun, friendly, entertaining and his whole fun squad from the ent crew, djs, and all the staff was exceptional. The buffet on the lido were good. The iced tea and lemonade machines were often flavorless and they should have checked them regularly. The deli staff was fantastic and got everyone's order out no matter how crowded it was. Guys, pizza, taco were delicious. The bathrooms were clean all the time but the women were so nasty when using the lavatory. The main dining room members Kaycee, Jonel, Mark, Rogie, Lemuel & Raf July customer service was 150% *****. Attentive, funny, personable, felt like family and friends. They all made my mom's 1st cruise dining experience. Booked inside cabin on the 9th flr for the 1st time cozy but the garbage can was too small. The shows amazing, comedy, club, bars and the shopping, casino. The casino has 2 areas smoking and non smoking which is smaller. Had alot of games I enjoyed and you can win. Bets from 50 cents and up. I will come back to the Vista once the ship is back to 100% to visit the other ports.