Carnival Cruise LineReviews of carnival.com

My cruise in December I pre-pay $250 to use on the cruise. I put it in the wrong box I put in the box that’s it entertainment. I thought the casino was entertainment because they said I couldn’t use it. They kept my $250

Absolutely horrible experience! Rude staff. Incapable management. Archaic processes. Detestable food. Complete rip off! Avoid like there is no tomorrow! Disgusting experience! So many other fun pleasurable alternatives available that do not result in memories so bad that will last for a lifetime! Heed my advise

The treatment of our family and the reason for the cruise was absolutely disgraceful. Extremely unprofessional! They had absolutely no idea the mangers on board. Won’t be rushing back! Not to mention the day excursion we did to whitehaven beach was an absolute was of money. Whitehaven beach absolutely stunning worth the visit. But we had 11 family members doing the day trip, time wasted signing the waivers resulting in lost time snorkeling which was the reason we were doing it and to only have 30mins snorkeling and was very disappointed. One member was a big boy now he was disrespected to be told he wasn’t able to participate as they don’t have a suit to fit no apologies nothing no compensation offered also not to mention discrimination. If there is a size limit then this needs to be clearly stated which it was not. I sent an email to the cruise line and no response whatsoever.

I booked a short 5 day cruise with friends, taking advantage of the part payments that Carnival offer. I now find that they have cancelled my booking, did not take subsequent payments and did not send me any emails to follow up. The call centre is adamant they sent emails but I know how to check a spam folder. The customer service person was rude, unapologetic and unhelpful. Will never use Carnival again.

We paid for 10 days trip with including visits of 3 islands but because of missing risk management of the cruise ( 2 passengers sickness) we wasn’t able to finish our trip. The passengers insurance was mandatory ( paramedics, helicopter, doctors.. ) , so there’s not excuse for the captain.

Carnvail magic curise line Dec 14-21 hot tubs were disgusting, our water in our hotel room ran brown yellow for a good 30 seconds . the second night in our hotel room my 17 month old daughter had a drug or medication in her mouth not from our own bringing. the customer service is horrible.

This is the worse cruise line. The ships are dated and everything is a money grab for these people. I cruised with them in September of 2024 to the Bahamas. The room was terrible (two twin beds pushed together), the food was horrible and the staff at Halfmoon Cay were really RUDE! That being said it's not the worst of it. I ended up getting another cruise for NYE to celebrate my brother's birthday, because he wanted to go. I paid 1300 to fly to Long Beach CA. I put my flight times in the AP, so they were aware. I was cutting it close but it said on the Ap that I would be fine. When I arrived in CA on Monday 12/30 it took along time to get my luggage. I arrived at the doc at 3:05. We were told to talk to Jesus Mota because our cutoff was 3:00. He was disinterested and unwilling to help us. I observed him also treating someone else with disinterest whose luggage was lost. The only thing Jesus told us was that we couldn't get on the ship. We were stranded in Long Beach and left on the doc because of 5 minutes. The rest of our party were on the ship. We were told to call 1-800- Carnival. When we called they said there was nothing they could do, mind you the ship was still there the whole time After looking up what ootions we had we called Carnival back to see if we could meet the ship at Catalina Island (the first stop) they said no. They said if it was their fault or a flight delay they would do it but, no because it wasn't those things. They refused to work with us and had the nerve to hold money on my account for sign and sail even though I wasnt on the ship. They couldn't help us but they could hold my money? This Jesus Mota had no empathy or concern for paying customers. If you ask me he was on a power trip. It was ridiculous. Another 1000 later and 14 hours my husband and I got home. It was the most disappointing and hurtful trip. This cruiseline is not interested in anything but taking your money and providing subpar treatment. We lost our vacation time( I'm self employed, no work no pay), airfare, cruise fare and the additional expenses to stay somewhere until we could get out of Longbeach. Stra drd and tired what a way to usher the new year in. Carnival is an unethical company.They dont care about their customers. I'm a hard working person who makes very little so a vacation is a splurge for me. This really hurt. Don't use this cruiseline if you want a quality vacation. I would give them 0 stars if I could.

Carnival Celebration, December 22 to 29, 2024, room 8256: Restaurant, including management, (Mr. Alex , Festivale floor 6) and Leslie (waiter) are going the extra mile to serve their guests. Nopiani, the room steward, might have been the best we ever had on a Carnival cruise ship. But a chain is as strong as the weakest link. Guest services is another story. First visit on the first day about 4 pm I was treated so rudely (“you talk too much. You are keeping me from my lunch”). I was so disappointed, that I went to sleep with my eye lenses on. That resulted in a medical visit and I felt sick for 3 days. I tried to avoid visiting “guests annoying services” but had to on the 4th day. There was Amanda, who told me that I am trying to run guest services and when I told her that I will never board a Carnival ship again, she approved. Guest Annoying Services” confirmed that there is no special waiting line for suite guests. You should just wait in a 100 persons line. My idea was to have fun and think about business decisions. Well, if I am not welcome by such an important department of a cruise line, I would be very stupid to book another cruise with Carnival again. Will never ever do that whatever happens. Nobody with a right working mind looks for trouble while paying over US$ 5.000 for it.