Carnival Cruise LineReviews of carnival.com

It is crowded, lack of engagement from staff members for activities. But biggest disappointment of all is the nickel and diming for everything. Price of admission seems like a good deal but then afterwards (be sure to read the fine print, and there are so many) there are mandatory gratuities, exorbitant fees for just WiFi (with several different tiers), and certain foods/coffee costs extra, with extra cost for water to the room. I don’t know if they put MSG or something, but everything is salty and fills me up fast, and not to mention I felt constipated the entire trip. Don’t bother with the excursion/tours, as many have mentioned. Look for a cruise that will truly give you an experience, instead of a money sucking hull.

Carnival New Loyalty Program has made it much easier for me to move to another cruise line. After years of dedicated service for me and my entire family cruising with Carnival, they showed me today, after all the money I spend my loyalty means nothing to them. It all about corporate greed. My final cruise with Carnival will be August 2025, and after reading social media it’s going to be a lot more cruisers leaving Carnival. I have worked too hard to pay for cruises to reach Platinum status only to be taken away from me because of their greed. At this point I don’t want anymore offers or email from Carnival, at this point any communication from this is harassment.

The ship is very tired and in need of modernisation. The food was average at best and very small portions with no choice of vegetables apart from one sprig of broccoli There was no choice of teas available, only breakfast tea and Green tea and the coffee was too strong and bitter (I have been on 30 cruises and this is the first time that there has been no choice of teas). When you sell these cruises to British Travel agents you need to cater for the British customers too. 4. There was only bacon available every second day and we weren't allowed to help ourselves to it. 5. There is no 'proper' theatre and although the ship's entertainment crew did their best, it wasn't good enough and you need to get outside acts in like you did before covid (surely you have clawed back the millions you lost by now). 6. The comedians in the Limelight and Liquid lounge were okay but after seeing a comedian for a couple of nights we were bored and wanted to see a good act. 7. Your policy states that on Gala night no shorts are to be worn in the main dining room, yet your dining room staff were letting them in and when I mentioned it to them I was told that they don't say anything anymore as the customers get upset. It wasn't nice going into the main dining room in our finery and being the odd ones out when in fact it should have been the other way round. 8. The stops in port were far too short. 9. The drinks were way too expensive and the drink package was also way too much money. 10. Our cabin had paint splashes all over the balcony floor which looked scruffy.

I recently booked had a cruise booked out of Galveston Texas on the 3-5-25, unfortunately my visa had expired 4 days previously and I wasn’t allowed to board . Carnival cruise had already taken $200 from my account 2 days before boarding. For gratuities .Even though they confirmed taken my money I still havnt received a refund some three weeks later . I’ve had terrible communication problems trying to speak to someone and now resorted to going back to the travel company to pursue it . I blocked my account so they could not take any more money randomly without informing me so this is just to warn people when booking with carnival cruise line

On a Sailing with Carnival Magic. We got off ship in Couzmel . As we got off boat we tried to take pictures off people the were dressed in Costumes. A Carnival Cruise Member attempted to take my cell phone out of my hand. She said your not allowed to take pictures with out a charge. I explained how would we know if the Cruise members are sitting under a tent in the shade. We got back to the boat spoke with guest services . Guest services stated they would look into and never did. Don't waist your Money on Carnival Cruise Line. Go with a Cruise Line that Values Customer Service!

Group of friends for my 50th ready to leave first day. Why? Boarding took 2 hours, Cabin one single bed only for my husband & I. Drain clogged with hair, blood splatter on ceiling and brown water pouring out of shower and taps, luggage damaged. Their response? no available cabins to move which was a lie confirmed by room attendant who pointed out available rooms. Sheet was put on the couch for 2nd bed. Video footage showing brown water told dont worry just sediment its safe. I asked would you bathe and brush your teeth in it? So they moved us that night tv & fridge, hotwater didnt work, but 2 single bunk beds. Asked to get off the ship, they would have to speak to captain. They finally offered the room they said they didnt have and we were in a interior queen room which was fine. Stayed on the boat for our friends. The ship had just been dry docked windows were unclean, power points were hanging with exposed conductors, light fittings exposed terminals. Im an electrician I notice this stuff. Worst customer service, I spent 20 mins trying to convince the woman at the service desk it really only had 1 bed she insisted it was 2. Gave 2 beverage vouchers, one drink per voucher. Ive been on a lot of cruises but I would never cruise with them again. Logged feedback of all the things that happened, they told me they cared and feedback was important to them, somehow after our treatment I doubt that. Don't book with them.

A Nightmare at Sea – Assaulted, Victimised, and Then Banned by Carnival I never imagined that booking a cruise with Carnival would result in one of the most traumatic experiences of my life. What was supposed to be a relaxing getaway turned into a nightmare when I was physically assaulted by another passenger—only to have Carnival punish me due to requesting police intervention. From the moment the incident occurred, Carnival’s handling of the situation was nothing short of disgraceful. Rather than taking immediate action against the aggressor, their security team treated me with indifference and hostility due to their lack of presence in the area, making it clear that they were more concerned with covering their own reputation than ensuring the safety of their guests. Despite being the victim of an unprovoked attack, I was met with dismissive and condescending responses when I reported the assault. Carnival staff refused to provide meaningful support, offered no real assistance, and seemed to have no interest in investigating properly. Their so-called "resolution" was to ban ME from future cruises—as if being assaulted wasn’t bad enough! This is beyond negligence; it’s outright victim-blaming. Rather than removing the dangerous individual from the ship and taking appropriate action, Carnival took the easy way out, choosing to silence the victim rather than address the real problem. This is a company that prioritises profits over passenger safety and public image over accountability. If you value your safety, do not sail with Carnival. Their failure to protect passengers, their complete disregard for victims of assault, and their appalling customer service make it clear that they do not deserve your business. I will be taking further action to ensure this company is held accountable for their actions. Avoid Carnival at all costs.

Crooks They were NO help when i called 3 times to book so i booked online and it said i had till jan 6th 2026 I called to cancel march 2025 and they said i couldnt get a refund The last time my girl did a cruise was with her daughter and sister a few yrs ago and the waiter Rob asked my girl and her daughter to have sex with him