Carnival Cruise LineReviews of carnival.com

1st time ever cruising 4 days Sydney to morton bay they ran out of supplies of simple things how can you run out when you know exactly how many are coming on board Certain things dont open till after 9pm eg casino and you ask workers in that are they dont know anything found out by a passenger Staff friendly but if you work in a area you should be verse on your area Food lines could be worked on it was mad we had to state times early or late dont know why because it did not seem to matter Then last day at sea Friday could not buy certain items at it stopped at noon why we did not even get told I can say if I got offered a free 4 day cruise again I would pass if it was with carvinal

Carnival Radiance: First off, we booked a suite for 5 people through AAA. 11/14-11/17 When we walked into the room there was a "king size bed" which was two twin mattresses pushed together. The mattresses were very hard and not comfortable at all. Plus a gap in the middle of the teo mattresses made it hard to sleep. Then there was a sofa and we couldn't understand how it would open into another bed. We had to call guest services which told me the room attendant would fix it when we set sail. That took about 2 hours. The attendant came and the sofa did turn into a bed and was made with blankets,sheets and pillows. But they didn't put the extra bed for my step son. My step son ended up sleeping In his cousins room, which happened to be on the same cruise. But we were charged for the 5 people in our room. The food in the buffet is mediocre. Not much choices and bland for the most part. On the second night we went to the reserved dinner at the sit down restaurant. We ordered food and they brought my father in law the wrong dish. But exchanged it. We all ordered dessert. They brought us our desserts but brought my mom in law ice cream.(which she didn't order) So she asked for the cheesecake which she originally ordered. But the server confronted her like she was a witness in court. The server Showed her the paper with the orders and said "Leoni: ice cream. Here is the evidence " Nobody expects to go a cruise and made to feel like you're lying about a dessert and treated with so much confrontation. That experience ruined our plans for the next evening since it was supposed to be the Night to dress up In formal attire. Very disappointing to say the least. On our way out when we had to disembark, my room key was scanned and I was able to leave. They stopped my mother in law and father in law before they could leave and told her them they needed to go to guest services. We were told it was because of the gratuities. But earlier guest services told me the bill was all clear and we could leave when I called. So there's a lack of communication and it caused undue stress. I did like the Cruise Director who was very upbeat and social and entertaining. But I doubt she would even address our experience to rectify it somehow. Her name is Vanessa. All in all our bill was $390! We didn't get any drink packages or anything special. We did spend $22 at a gift shop and that's all. But $390? Without an explanation of what they're charging us for! This is the biggest scam! They sell you a dream of a perfect cruise, which turned out to be a nightmare! We had tried Royal Caribbean before and only had positive experiences with them. I will never come back to Carnival as it was the worst experience ever!

If I could leave a minus I would, cancelled our cruise and we lost over a grand, because when they transferred from P&O they didn't transfer my payment plan and it lapsed, they sent me an email that went to spam, Lame! Wouldn't want to travel with them anyway judging from their awful reviews.

i don’t even want to give them a star that’s how bad they are every time i made a purchase on my ship card the people have been tipping themselfs which i didnt know untill i got my bill the worse curise line known to man id rather drown next time

Important Passenger Alert – My Experience on Carnival Elation 🚨 My wife and I recently sailed on the Carnival Elation (8/28/25 – 9/1/25) and encountered a serious issue that all future passengers should be aware of. Upon entering our Junior Suite, we found what appeared to be bed bugs on the towels in our bathroom. Despite reporting it immediately and providing clear photos, the response from Carnival was slow, inadequate, and dismissive. We waited over five hours to be moved to a new room and were denied proper compensation. Supervisors on board witnessed the situation, yet Carnival Corporate is now denying the problem and ignoring the fact that housekeeping did not follow proper safety protocols. When I requested a copy of the ship’s bed bug handling protocol from a customer service supervisor onboard, they refused to provide it. For a company I’ve trusted for years, this experience was deeply disappointing and has shaken my confidence in their commitment to passenger safety and care. I’m sharing these photos and my story to raise awareness and urge Carnival to prioritize transparency, respect, and swift action when such serious issues arise. #CarnivalCruise #PassengerSafety #BedBugs #CruiseConcerns #TravelAlert #ConsumerRights

I am filing this complaint because Carnival Cruise Line has charged me for services I already prepaid, added unauthorized gratuities, and failed to provide transparent statements. Details: Cruise: Carnival Panorama, Sept 21–27, 2025 Booking #: DL58R1 Issues: 1. Duplicate Spa Charges – I prepaid for 2 Spa passes ($538.72 total, receipt attached). Despite this, Carnival billed me again for the same spa services. 2. Unauthorized Gratuities – Carnival added three separate gratuity charges of $96 each without my consent. We already tipped staff in cash directly. 3. Unexplained Charges – My card shows $240.72 and $298.00 Carnival charges with no explanation or itemized receipt. 4. Hidden Statements – Carnival does not automatically send customers a statement. Guests must request one ONLINE, which makes it hard to identify and dispute charges in time. If you call bililng, it's automated response directing yyou to go online - UNACCEPTABLE for this large corporation! Attempts to Resolve: I called Carnival’s customer service line multiple times but was never able to reach an agent. For a company this large, their lack of accessibility and transparency is unacceptable. Requested Resolution: 1. Refund of duplicate Spa charges and unauthorized gratuities 2. Full explanation and correction of the $240.72 and $298.00 charges 3. A corrected, itemized statement sent directly to me What Carnival is doing — charging customers without authorization and making billing information difficult to access — is unfair, deceptive, and feels intentional. I want a full investigation and resolution. BE CAREFUL, they FORCE you to enter CreditCard info BEFORE checking in (means you can't complete checkin unless you provide credit card details) - this should be ILLEGAL!

If I could give a -5 review I would. Carnival cruises have no heart We booked a cruise last year 2024 with P&O, 10 day cruise to Fiji. Later it was announced that carnival had purchased P&O. In Feb 2025 (4 months before we were due to sailing) my husband was diagnosed with stage 4 cancer. Immediately we informed P&O that on medical advice (with a doctors letter from the oncologist) we were cancelling the cruise (this was before the take over from Carnival). A compassionate case for a refund was lodged with P&O, however when Carnival took over the case didn’t transfer and we had to lodge all over again. It is now 5 months later and multiple unanswered emails later & still Carnival has not replied or acknowledged the hardship we have been through. We have travelled on many cruises liners all over the world & Carnival cruises are the most unprofessional company with no real duty of care for its customers. Last time we travelled with carnival the entire ship came down with gastro, so when the oncologist advised us it would be life threatening for him to go it made perfect sense. For those that want to judge us for not having purchased travel insurance yet (which we always do prior to leaving Australia) it will make you as heartless as this company. The company was given ample time to on sell the room & I’m sure they did but now are taking the stance that we were a no show. We have all the evidence & all the while my husband was having chemotherapy this heartless company added to his suffering by ignoring his pleas for a reply. Our next steps are to go through a lengthy battle through the complaints tribunal. Thanks for making my husband’s time left so stressful & sad, as he blames himself for getting sick and having to cancel our holiday.

I’M ON THE CARNIVAL FIRENZE CURRENTLY FIRST TIME ON A CRUISE IT WILL DEFINITELY BE MY LAST ON CARNIVAL!!! THE WIFI SHOULD BE WAY BETTER FOR THE PRICE THEY CHARGEQ, FOOD BASIC, ENTERTAINMENT BLAH, THEY CHARGE TOO MUCH FOR BASIC THINGS. I DID MEET SOME NICE PEOPLE THATS THE ONLY GOOD THING ABOUT THIS TRIP. IM SO READY TO GO HOME I WILL NEVER BOOK THIS CRUISE AGAIN. IM MAD I HAD TO GIVE IT ONE STAR!