Carnival Cruise LineReviews of carnival.com

Booked a Cruise to Alaska through Carnival cruise line , a dream of my husbands to visit Alaska . Weeks before departure, the Fjord was changed to another day , no big deal . However the day before we were supposed to go to the Tracy Fjord , it was announced that we couldn’t visit due to large chunks of ice , we would go to a different Fjord . The day of the new Fjord adventure , the guests were told there was too much boat traffic , take a good look while the boat was turning around , didn’t even get close ! People who PAID $230+ each went on a smaller boat to the Fjord. The High light of the cruise and didn’t see it ! We paid for an excursion of all you can eat salmon and trip to a suspension bridge . People were lucky if they got two peices of Salmon ( $135.00 each ) and lucky if it was cooked all the way . The bridge was cool but from the time you got off the bus , you had 1 hour to get across to the other side and back . our dining experience. We had scheduled dinner at our assigned restaurant for around 6:00 PM. Although the notice stated a 10–20 minute wait, we ended up waiting nearly an hour to be seated. Once seated, the dining room felt chaotic. Orders were forgotten, and service was inattentive — at one point, our server stood behind us talking with someone else for about 20 minutes. I even found myself stepping in to help clarify things at the table. By dessert, everyone received the wrong dish, despite the fact that we had all ordered the same one. We then had to wait again for corrections. In total, dinner lasted nearly two plus hours — from our reservation to the rushed conclusion — and this was the same evening we were supposed to debark for British Columbia. Instead of being a relaxing meal, the experience felt stressful and disorganized. No one said that once we did get off th ship we would need to buy bus passes to get into the city ($15 each ) If i hadn’t looked a couple hours prior , we would have gotten off the ship and would have been standing there . Once we did get on the bus into the city , stores were closing or were already closed since it was night when we arrived . The casino had smokers , the smell was over powering. I don’t go to the casino , but some how managed to get a sinus infection, so did my son . Would I recommend a Carnival Cruise Vacation to Alaska - NO ! I have reached out to the customer care multiple times , to finally get a phone call to say they were sorry , they sent my complaint to a higher level. I asked if I would be contacted by anyone else , they said no this is the final contact . Final ? I had one contact in a month ! I asked if i would be compensated on anything . NO! So now Carnival has lost a customer - a gold member . My family and I will seek another cruise line in the future !

Our Carnival cruise on the Sunshine was unsafe and disappointing. From day one, my family was exposed to mold and filthy cabin conditions. My daughter, who has asthma, developed severe coughing and breathing issues inside the cabin, which stopped when she left. My husband also had respiratory problems. Three days in, a hidden leak under the sink spilled moldy water all over the bathroom floor. Maintenance tried to cover it up with tissue boxes. The AC filter was filthy and long neglected. Even after replacement, maintenance dirtied our beds and carpet. We have photos of the mold, the leak, and staff removing hazardous material bags. Carnival first denied any mold, then offered $300 onboard credit, a $50 gift card, and later 15% off a future cruise after I contacted the BBB. We also filed a complaint with the Florida Department of Agriculture and Consumer Services. Food and entertainment were nothing special, and while the ports were enjoyable (San Juan was our favorite), the unsafe cabin ruined our experience. Carnival refuses to take full responsibility. This cruise put my family’s health at risk. The weak compensation is unacceptable. We will never sail with Carnival again, and I urge families with asthma, allergies, or respiratory concerns to avoid them.

Just did what could be my last cruise with Carnival this was my wives first cruise so I was more excited for her. First there was hair in her food on day two then we both noticed a worker pushing carts and wiping up messy tables but then without washing her hands touching utensils where food is. Third the day at sea coming back to port (Galveston) early morning my wife had just got out the shower and was laying on the bed naked we had the balcony curtain pulled to get some sunlight in the room and then all of a sudden a carnival worker walks across our balcony. They said they gave notice on the doors but I didn’t have one but not only that we hadn’t even been out the room yet so how would we know it was a notice. They do pretty much all announcements over the PA system so why not announce that you are going to be cleaning balconies. Better yet why not clean them once you port cause the boat is there from 7am til 3pm I was told by Ron who was the supervisor on Carnival Breeze he’d get back to me and I’ve heard nothing. I can see they have 1.3 star reviews so this may not do any thing to keep ppl aware. But I do not recommend them anymore over the years the food has gotten worse and as well as the customer service

I booked a 3 day cruise for my 10 year old son and I to join some of his friends but I receieved notice 4 weeks before the cruise that I required knee replacement surgery. I informed Carnival and they gave me only 50% refund. When I requedsted the remaining funds(being a 61 year old single dad) I was told flat out no as per industry standards. My request Good morning. I hope you can help me. I just got off the phone with Carnival Australia who have informed me that I have been sending an email request to the wrong email address that was provided even though your records show otherwise. This concerns a cancellation of a booking #FL15X7 on the ship CArnival Adventure departing Sydney August 29, 2025. Below is my original email request. from July 20, 2025 Dear Customer Service, I am writing to formally request a full refund for our upcoming 3-day cruise, scheduled for the end of August. Last week, I contacted Carnival to cancel this trip due to an unforeseen and urgent medical reason: I received last-minute notification for knee replacement surgery on August 19th(see attached letter). This surgery is being performed through the public medical system in Australia, and I have been on a waiting list for nearly three years. Due to the nature of public healthcare, it was not possible to postpone this appointment. While I had initially been advised about a year ago that the surgery would take place in late September, early October—which is why I felt comfortable booking the cruise for late August—the date was moved up unexpectedly. When I spoke with a Carnival customer service representative to explain the situation and request a cancellation due to this emergency surgery, I was informed that I would only receive a partial refund. I believe this is unfair, given that these circumstances are entirely beyond my control. I am requesting your compassion and understanding in this matter and kindly ask for a full refund of the cruise fare. Thank you for your time and consideration Carnivals response We’re very sorry to hear you and Sam Wubben are unable to sail with us. We know you were looking forward to your cruise and we empathize with your disappointment over having to miss your vacation plans. We have reviewed your request for special consideration and regret that we’re unable to honor your request for compensation. We trust you understand that cancellation charges are a standard industry practice. For this reason we recommend to purchase vacation protection to safeguard from financial losses of this nature. Thank you for your understanding. We hope you will once again consider Carnival when making future vacation plans. They are a company that is money grubbing with no empathy. I never been on a cruise, this was to be the first. It is now the last. I will never go on one nor will I recommend anyone to go one.

Carnival FIRENZE is the worst. Foods are very limited and Casino never pays. I lost the most money than any casino in my whole entire life. Lately Carnival Casino doesn’t pays. I would not recommend friends and families and would limit myself cruising CARNIVAL again.

Avoid at all costs. Found glass in food, had food poisoning due to food the first couple of days, extremely poor engagement (if any from staff). Cabin of poor quality. Carnival UK more interested in getting money from appalingly high prices, excursions etc. There are far better cruise companies out there, avoid at all costs!

The carnival encounter is truely disgusting do NOT BOOK THE CARNIVAL ENCOUNTER

Avoid at all costs if you want to experience genuine customer service. Broken glass found in food, and I have green hair from poor quality pool water, after just one session. Too scared to use pools for rest of trip after that. The actual hair incident hasn’t been as bad as the way this has been handled. Lots of follow up and butt covering re the glass, but they couldn’t care less about the distress caused by permanent issue with my hair.