Carnival Cruise LineReviews of carnival.com

Early December 2025, me and my husband took the Carnival Conquest for our honeymoon, and it will be our last time on a Carnival cruise ship! Our room had dust piled high on all light and lamp switches, mirror, phone and remote which indicated that the entire room was filthy! We complained and housekeeping didn't clean it well, didn't change the bedding & towels in the bathroom. We complained again & to ensure I wouldn't have an asthmatic attack, I made sure to change bedding myself. Our honeymoon decorations was snatched off our door and housekeeping put our double sided tape on the wall of the bathroom. Those working the buffet line, some were coughing without covering their mouths. The lemonade and juices were watered down except on the 1st day and last day of the cruise. Also why take us to an island that you're still working on? There was a huge metal rig of some sort, sitting in the ocean near shore. I huge eye soar. Carnival does not care anymore. The only compensation we got was a paid shuttle ride to the airport! UNEXCEPTABLE! I've been on that ship several times throughout my life, and have frequent Carnival since 2008. It has certainly gone down in quality. NEVER AGAIN!

I am a long time customer of Carnival since 1995 with 12 cruises with them. My last cruise a well meaning porter took our bag and put it on the wrong ship as there was 2 Carnival ships next to each other- we discovered his mistake and found him. He said no worries this has happened before and they a system in place to handle this. He called the man in baggage and assured us we would get our bag. We then got in line and boarded our correct ship. No bag was delivered for our entire 4day Bahama cruise. This was my friends first cruise we had no clothes and could not participate in any of the activities let alone enjoy the water options available. I took her shopping for formal night, white night, and 70's night. The are yet to find my luggage and offered no compensation on any of the mistakes they made. No one will talk to me and keep sending me automated responses we returned on December 4,2025 it should not take this long to resolve this issue!!!!

Carnival cruise canceled are shore excursion. When we called customer service no one can help us. After a cruise you can only get help through their email. We have done all that. Still no response or refund from them after all most 2 months!

Horrible experience in this last trip that we took. The pros: entertainment was great. The staff is always friendly and available to help. The slots were friendly. The cons: canceled ports due to weather. Understandable. What isn't is that we were charged the fee still for tender boats to the canceled island. For too many teenagers booked. Lack of respect and never stop eating causes buffet lines to be too long. The pizza line is accommodating to their requests also. Meaning that most reasonable people are asking for a couple slices while the kids request the entire pie. Also long line there because they can't keep up with that. Buffet food quality went down greatly. Powered eggs, cold meat, hard bread, fewer choices. Because the kiddos have unlimited ice cream cones expect sticky floors. Especially in the elevators. Strick smoking policy? I don't think so. Could constantly smell weed down our corridor from other rooms. Our room was expensive. Sleep is hard when your room is above the boat prop and below staff storage room with carts rolling back and forth all night. How did we get an assignment so low when we paid upper tier pricing by choice. Betting tables. Oddly unfriendly. Not just one night either. Far to coincidental over 5 days. Locked in a bathroom at 1am on Lido deck because there was no inner handle to open it back up. Won't do carnival again or suggest it.

Our family's six-day Christmas cruise aboard Carnival Firenze in adjoining staterooms 8271 and 8267 turned into a serious health and safety nightmare with confirmed bedbug activity and poor handling afterward from Carnival. A live bedbug was found and confirmed in stateroom 8271 on December 25 after returning to our stateroom from dinner. We attempted to reach Guest Services and received no response. We called Housekeeping who thankfully came to the room, confirmed the issue, captured the bedbug, and helped coordinate the inspection. A dead bedbug was also found during inspection. The room was treated with chemicals as a result. We were displaced from our cabin and forced to relocate. After inspection, an unused personal hygiene item not belonging to us was left in the room, raising serious sanitation concerns. Paid specialty dining leftovers from Christmas dinner less than 2 hours prior was ruined due to chemical treatment exposure. Carnival assured us our clothing would be washed and heat-dried. Instead, our belongings were returned unwashed, damp, mixed together, and foul-smelling, which is not appropriate bedbug protocol. Most concerning, we later learned another family was placed in the same stateroom on December 27 without disclosure. Carnival has minimized this as a minor issue and offered inadequate compensation. This experience completely undermined our trust in Carnival overall.

If I can put a zero I would Antonio and Patta of carnival cruise paradise decided not to service African Americans they decided to serve every person that came to the bar AFTER US ANTONIO was ignorant decided to separate himself from colored and PATTA decide to ignore US I asked 3x she said give her a minute I gave her minutes before other ppl arrival to serve us and she decided to service 7 people before she got to us which we was there FIRST I don’t like the feeling and wish to broadcast their behavior to prevent anyone else feeling the same way.

We were forced to cancel our cruise due to circumstances completely outside of our control, yet Carnival showed no understanding or flexibility. We are U.S. green card holders born in Iran. After consulting with immigration attorneys, we were advised that it was not safe to travel due to U.S. government–related restrictions. In addition, I provided Carnival with a doctor’s note clearly stating that I was medically unable to travel. Despite submitting legal and medical documentation, Carnival refunded only $350 and forced us to lose $1,250, while refusing to offer even a future cruise credit. We were not asking for a full cash refund — just the chance to use the credit later when travel is safe and allowed. This caused significant financial loss and emotional distress, especially for our two children, who were extremely disappointed after having their long-planned family trip canceled. This was not poor planning or a voluntary cancellation. It was due to medical necessity and government restrictions. The lack of compassion and fairness in handling this situation was extremely disappointing. I would not recommend Carnival to families who expect reasonable customer service in difficult situations.

I have cruised on several occasions with Carnival. I have two cruises booked in the future and am looking to book more. I have read many of the one star and two star reviews on this site. Some appear legitimate bit many appear to be Karen's demanding special treatment. These people want to blame their own ignorance or incompetence on the cruise line. Read and research before purchasing any product. You Tube has many bloggers to answer your cruising questions. Buy travel insurance, return to the ship on time when in port, research guides not associated with the cruise line. Main dining room takes time, enjoy the experience. There are thousands of videos available to help you plan your cruise and avoid rookie first time cruise mistakes, I see many reviewers complaining about. Children and some adults make getting in a hot tub akin to taking a dip in a cesspool. With so may things to do I would suggest never getting into a hot tub that have been used by strangers. You can read cruise ship company policy on every website. They have a policy to covering almost every situation that has ever arisen. New problems are rare but when they happen they will be added to the company policy. I am tired of coming to this site looking for trustworthy reviews and finding one and two star reviews written by people that want the world to bow down and give them everything they ask for no matter how unjustified. My experience with Carnival has been wonderful. They have taken care of every legitimate issue I have ever had.