CareCreditReviews of carecredit.com

I am the executor of my deceased brother's estate. My brother owed Carecredit $216 when he died. Now they are charging my elderly father for my deceased brother's account balance (their names are similar but not the same) and say they can't fix it.

This company has been there every time I needed them and believe me I have had to use them a lot and they have worked with me with payments my dog has constant seizures and if it wasn't for them I would not have my dog I'm very grateful

I am extremely disappointed in this company. I've had a CareCredit card for years and have always paid MORE than the minimum. The one time I miss a payment, which was a misunderstanding that I tried to explain to them, they close my account and consider it delinquent and past due. There's nothing I can do about it even though I have re-scheduled the payment, and it was my first time. They said I cannot reopen or reapply until I've paid the balance. I will never open an account with them again. Horrible ethics. Horrible customer service. Never again.

Beware of this company. When I checked my pre-qualification, credit limit it was at $9,500. After applying, limit came out to $1,500. The process put a hard inquiry on my credit report and lowered my FICO score. Classic case of bait and switch.

Had this for a while now and all of sudden everything I have paid is gone and my amount went down to nothing and even though I need it for my fur babies I cannot use it with nothing on it but they don't mind telling you what you owe and raising the interest rate sky high and screwing your credit scores.. please find another company because this is not a great company

Have had this card over 5 years never a late payment Never maxed out . I had a 3800 available credit and 1001 charged on my card for an emergency vet visit. still on promo deal they lowered my credit to 1045 and maxed my card out saying they didn't have my mortgage info or student loans payment info . which i have never had a mortgage nor are any of my loans late or ever have been . my credit score dropped from them lowering my available credit. I paid it off the same month and wont be using again . sneaky to a very loyal or used to be loyal customer . date of experience is not exact . i refuse to even sign in to my account anymore .

Signed up for one of their no-interest promotions. When the promotion ended, they charged me a massive $650 fee. Fine. But the problem is NO COMMUNICATION prior to the promotional period ending. Not one email reminder, text, call... nothing. I feel cheated. These guys are sneaky and practice bad business. Avoid at all costs.

Be very careful using any promotions offered by Care Credit (part of the Synchrony financial network). Their billing statements are hard to navigate and they only remind you one month before the expiry of the promotional period, and even then the information and due date are not clearly presented until the 2nd or 3rd page of the statement. Miss this and you'll find the deferred interest has been added to the total amount due and a hefty interest rate (around 27%) has been additionally charged. There are no separate emails or notices, so if you decide to take the promo, strongly urge you to mark the expiry date and pay in advance of the month of the due date because they will also add a lot of graphics to the statement in an attempt to distract your attention. Also opt for paper billing so you don't have to keep scrolling to find information or miss anything important because you didn't scroll to the next page. They never answer the phone and it's difficult to get past the automated system, so you just have to keep hitting zero or repeat 'agent' until a live rep picks up. In the fine print, it says best times to call are on Wednesdays - Fridays. Most of the agents are overseas and they pretend they can't hear you and they hang up. And you have to keep calling. I am sure senior citizens especially may have been harmed by their unethical practices.