www.cardsave.netReviews of cardsave.net

Response from www.cardsave.netNov 21, 2013

Mr King, I recognise your frustration at your application being declined, however all applications go through a necessary Streamline authorisation process. I also apologise if you felt that the direct debit facility was set up too early. We always set up these facilities as soon as possible to ensure that there are no delays once the application to Streamline is accepted. We take the risk of the application not being accepted in order to maximise customer service. No charges have been levied through the Direct debit facility which has now been cancelled. Clive Kahn, Chief Executive

Response from www.cardsave.netNov 13, 2013

Good Morning Mr Hussey, Thank you for taking the time to let us know your concerns, we would like to apologise that you have not received a call back. The representative you have been calling as unfortunately been away from the business and was unable to return your call. We have been in touch with you since your review and will continue to provide you with an update with all progress made. If you do need to contact us again please contact our Customer Services team who will be more than happy to assist you with your query. Clive Kahn, Chief Executive

Response from www.cardsave.netNov 8, 2013

Dear Mr Robert Cameron, Thank you for giving your feedback, this allows us to grow as a business and understand our customers needs. Please accept our apologies for any inconvenience you have experienced. We appreciate the circumstances you are in, unfortunately Cardsave do not have any authority to discuss, amend or close your accounts with other providers due to data protection outlined in your Cardsave agreement Clive Kahn, Chief Executive

Response from www.cardsave.netNov 6, 2013

Dear Karl Thank you for your review, i appreciate your frustrations. As explained in previous reviews the cancellation process is present in your Terms & Conditions and available to you from the start of your agreement. For ease of reference please find explanation below; For the merchant’s convenience the Cardsave Agreement renews automatically each year on the anniversary of the signing date unless the merchant gives notice at least 30 days prior to an anniversary date. Merchant Example: If the agreement is signed on 31st October 2012 you are committed up until the 31st October 2013. You can cancel by serving notice for the agreement to end on the 31st October 2013 as long as such notice is sent in writing to Cardsave to arrive on or before 30th September 2013. An early settlement fee will only apply if the merchant leaves Cardsave prior to an anniversary date. In this case the fees are £150 (excluding VAT) for each terminal or Online facility and the balance of the monthly membership fees outstanding from the date of cancellation to the next anniversary date. Early settlement fee represents Cardsave’s costs for early termination. It may be beneficial for a merchant to maintain membership status by continuing to pay membership fees up until the anniversary date and thus avoid the £150 (excluding VAT) charge per terminal or Online facility. I hope this helps you understand these charges. Clive Kahn, Chief Executive.

Response from www.cardsave.netNov 5, 2013

Dear Mr Housley Thank you for your feedback, a member of our Customer Services Team as since called you and discussed your concerns. I trust that the information provided was satisfactory and a positive resolution agreed. Please do contact us if we can be any further assistance. Clive Kahn, Chief Executive.