www.cardsave.netReviews of cardsave.net

one month ago i send cancellation letter to them , and also phoned them to confirm. but now they said we didn't receive any letter , and charge my money, what a rubbish company.

Had an issue closing my Cardsave account which was very quickly reconciled as a result of direct contact from Customer Service. Matthew was polite and courteous and had a good knowledge of Cardsave's business model which engendered confidence in Cardsave as a Company

Initial sales by phone and meetings were good. Trying to get an introductory pack is like getting blood out of a stone. I only knew I needed something when I received my device and I needed a merchant number so phoned in.... Was told my merchant number and my introductory pack would be re-sent, then I was phoned and told it was on its way, when it didn't turn up i phoned up - received attitude from a girl who asked me a few questions and then without even telling me just put me into a waiting queue, and then I was told there was no introductory pack, you just need your merchant number. Still haven't received an official letter etc with my merchant number on it, I've just been told this over the phone. So not impressed with differing stories/not impressed that you can't get a simple letter/introductory pack. And you got my bill wrong!

After many many years of using card save we no longer needed the membership and so called to cancel only to find a hefty charge of £120 for the privilege. Cardsave have now contacted us and we have now had a favourable outcome to this issue.

Initially, when the rep called to advise on change of ownership/business transfer, I felt encouraged. I was advised the changeover would be fast-tracked within 5-10 days. This didn't happen, despite many frustrating phone calls and my card payments were still being transferred into the previous owner's bank account. Eventually, after about 30 days, I received a phone call (as I had chased yet again when the machine would be in my name and account) to say the machine would now be reconfigured to my account. I was given verbal instructions over the phone and talked through how to do this. It failed. In fact, it failed THREE times with me having to phone the company back and be held in a queue each time. Frustration isn't a strong enough word to describe how I felt! Then, I finally got a young woman who knew what she was doing who instructed me again but with a different set of instructions - and Geronimo! It worked! However, this whole process cost me time and money and frustration for my customers as I had no card facility during my busiest time. So in summary, my business transfer was far from satisfactory and there appeared to be total lack of communication between the departments.

Very bad service no feed back no updates

I had the card machines delivered about two weeks ago and have phone the sales guy about twenty times now I have had no reply the machines are still in the boxes . I had a phone call from your company told them as we'll , and still the machines are sat there!

I have swapped supplier and for the first 2 outdoor events the machine has not worked, we have been on the phone but we couldn't get the card machine to be connected. plus I am still waiting for the address for my shop's card machine to be changed from my home address to my shop address and this todate still hasn't happened.