www.cardsave.netReviews of cardsave.net

We just switched to Cardsave after 10 years with Sage pay and we would recommended this company to others (although we would not want to tell our competitors) The main reason we switched our services from Sage pay to Cardsave was to save money. We thought this was going to be a massive headache but we found the transfer to be virtually effortless because of the excellent staff at Cardsave. They made it really easy for us to change with clear guides and telephone support. The service that Cardsave provide is much easier and much more productive then Sage pay and WE SAVE MONEY!. No doubt one of the best business decisions we have made in years.

I have been using Cardsave for approximately 3 years and I have to say that during that time I have found the company to be efficient and helpful on the few occasions that have arisen.I am now using the ingenico iWL250 terminal with the roaming network facility which generally finds a signal in areas that are known to be of poor signal strength. Also due to the nature of my work I am unable to charge the terminal until the end of the day, but have found the battery life to be very good lasting 12 hours plus. Upon taking receipt of this Terminal which was dispatched in a few days, everything was in full working order and ready to use after charging. I have recommended this company to others.

A nice Gentleman from Cardsave contacted our company today and completely resolved our issues. Cardsave has been excellent in their service to us and have saved us far more money than our previous card machine from Barclays. If you are thinking of renting a card machine which is a must nowadays you really should give Cardsave a call as they are far cheaper than most others. I did give a very poor appraisal prviously which I have withdrawn as we were at crossed purposes and I was a bit mad at the time. Resolved all issues with me superbly. Ribbons and Lace, Malmesbury.

We signed up for a merchant account and card machine with Cardsave in December 2012. We had taken out the registration under the guise that we would have the machine by a set date as we had an event running at the weekend which was the reason we ordered the machine in the first place. It had been a debate in our company as to whether to get a short term rental from elsewhere or sign up for the Cardsave service, because we will not be needing the machine again, at least for a number of months. Having been told that it would be feasible to get the machine in time for the event and persuaded to the benefits of the long term rental, we signed up. I then, having not heard from anyone, tried repeatedly to get in touch with the agent who had signed us up. Upon eventual contact being made I was informed that someone should have already been in touch. I said that they hadn't, and was told to wait to hear from him. I was never called. I then, upon calling in myself and trying to establish separate contact, was informed that we would not be receiving the card machine by the advertised. Furthermore, I was informed that in no way would it have been possible to get the machine to us in time. In which instance I most certainly would have sort to sign up for the alternative service away from Cardsave. Not only were we unhappy with the service that we received from Cardsave but we had been signed up to the account under false pretences in the first place. While this a complete disgrace and this all had an impact on the sale event we ran, it did not stop there. We then tried to resolve the situation by informing Cardsave on 10th December 2012 that we wished to cancel our membership because we were missold a product. We attempted numerous times to get hold of Cardsave and eventually were offered 3 months free due to the mistake that was made by an advisor named "Sarah". We declined this offer by email on 20th December but received no reply so we sent further emails on 24/12/2012 and 3/01/2/13. Eventually Sarah got back to us at the end of January 2013 and said that they would cancel the policy and refund the £90 payment but we would be charged a cancellation fee. This was absolutely absurd and we emailed to this effect on 5/2/2013. We receive no reply to this email. We eventually received various demands for payment for a fee of £360 + any subsequent fees + potential court fees!! We are still trying to resolve this issue as I write this. L'Estrange London

Engineer arrived to carry out a free terminal upgrade and the new sim card would not work. He had an argument with someone on the phone over the terminal and sim cards because he had done another machine before mine which did the same thing. As a consequence I was left without being able to take any money via card payments at all.The old type of swipe machine CardSave and Streamline provide as a backup did not have my new business address because they had failed to change my address when my business had moved over a year ago. I was unable to take payment for an expensive piece of equipment and Cardsave and Streamline passed me from one to another and would not let me speak to a manager. The next day a new machine arrived but the engineer did not arrive as agreed so for a second day I was left without a machine and I lost customers because they do not carry cash to pay. Cardsave and Streamline failed to get in touch with the engineer to find out why despite several calls from me. Third day despite ringing at 8am again no joy they stated they would send me another new machine or I could go to Grimsby to collect the machine personally. They said they had given me the options and that was it . As a result I have taken the advice of Trading Standards . I have been unable to take any card payments for three days which is disgusting. Small buisnesses go under when things like this happen . Cardsave and Streamline take your money in advance so they get paid! An interesting update from Cardsave. They made a promise about the engineer revisiting the day after he messed my machine up. Also the Customer Service Advisor promised to ring me during the day with an update about the engineer and guess what HE DID NOT RING. We will wait to see if the new card machine (ready for use!) arrives tomorrow. I will still be taking the action that Trading Standards have advised me to do. Just one point to add. I would suggest that Cardsave and Streamline Managers ( who customers are not allowed to speak to) advise their staff who their CE is because when asked they don't know who Mr Kahn is. If you check telephone recordings asking for the name of the companies CE you will find out for yourself ( and these are the people you trust to advise your customers). Customer services contacted me and we went through what had happened. Apologies were made and the situation was finally ended.

I came across card save from a call from one of their sales reps, I was looking for a way to take payments online and over the phone. The rep that came to my home said everything will be all up and running with no problems....yeah right! Its been over a month now and i still have not been fully set up! I have the telephone payment set up but now i am still waiting for the virtual terminal and pay by link setting up! At this point it has been over a month and i have lost hundreds of pounds! But also i have lost respect from repeat customers who i told can accept card payments within 2 weeks which is now a month and still waiting. The customer support have an attitude problem and make out as though you are in the wrong for ringing them. I asked them when it will be installed and they just say its streamline...and! your're the ones who i'm paying not Streamline! So far i have been cut off twice when talking to them and all they do is pass you on to someone else, they also say they will ring you back and this never happens so whilst you're busy running a company you have to chase these lot to do their job! Company is a disgrace and if my company behaved in this way we would be closed down. Also i forgot to mention the sales rep does not explain the contract so make sure you have a good read over this..overall be WARNED PEOPLE STAY AWAY!

Just phoned this company to get support because the payment gateway they signed us up for has gone down. The lady on the phone told me that as it was after 1 O'clock on saturday then there is nothing they can do until 9 O'clock monday. I said that it looked like there server was down but still nothing anyone in the building can do until Monday morning. This seems quite a serious situation for a gateway provider. If there servers fall over or lose internet connectivity then to have no emergency process in place. Ironically I had just spoken to streamline (their sister company) and the lady there was telling me how robust the systems were and how they have a fallover autherisation system. I am very disapointed by this service. We have struggled with it for a while now because of its poor callback architecture and now have to sort out a large mess.

As a previous customer Cardsave are only interested in taking your money. Their customer service is very poor, and the staff don't seem to care either. Beware that their contracts renew automatically after 12 months, so if you want to leave them, not only will you have to pay for the remaining months that you did not agree to, they will slap you with a cancellation charge aswell. I would not recommend Cardsave. Go with someone who truly cares and will look after you.