Mr Paul H.
Spot on make payments so easy
Easy as pie will keep this and use this co for a long time very very happy with them highly recomended
www.cardsave.net is listed under Administration & Services.
www.cardsave.net (cardsave.net) has 152 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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152 approved reviews, newest moderated first
Mr Paul H.
Easy as pie will keep this and use this co for a long time very very happy with them highly recomended
Mr Matthew P.
Excellent company no problem and they are we're helpfull
mehmet M.
i have been with cardsave for 3 to 4 weeks now and find that payments are made to my account almost daily, i am also paying far less commission for almost the same monthly fee i was supplied with a portable pdq machine which i use at the farmers markets i attend, by carrying the mobile pdq machine there is far less chance of loising any sales
Mrs Sarah T.
Was very impressed with the level of sevice , the time from first sales call to receiving my terminal was very quick the after sales is very good and my mrchant manager claire is very good
Mr Richard B.
We have been trading for 16 years and this is the first time we have had a card machine and so far card save has been very good for us and it appears we are selling more through having there card machine.
Mrs Theresa C.
The 1st machine went in brilliantly. The second machine will not go in at all. I rang customer services and the lady tried resetting it but of course I'm on the phone so she couldn't. She told me how to do it. I've done it 4 times and it still doesn't work. I'm only on the premises once a week so I can't sort it out. Paying for a machine I can't even use. I think an engineer should have come out set them all up and given us a demonstration as all my staff were frightened to use them.
Response from www.cardsave.netNov 25, 2013
Dear Theresa We are really sorry that you have experienced these issues with the chip and pin machines. Our Merchant Support Department have tried contacting you today to assist with your query, unfortunately at present they have been unable to reach you. They will continue to call until they have been spoken to you and help resolve your issues. Clive Kahn, Chief Executive
Phil D.
it took far too many phone calls to get Card Save and Streamline to sort our trading name, type of company and address details, so much so, to the point that I know that the money is going into the right account and I can't be bothered to check the details they have on file, as I know it will lead to more phone calls and apologies.
Response from www.cardsave.netNov 22, 2013
Mr Darbyshire We are sorry that you feel our process has let you down on this occasion. Please be reassured that your feedback will help us to continuously improve our level of service to you and other Cardsave merchants. If you need to speak to a member of our customer service team to assist you with anything further please call us at your convenience. Clive Kahn, Chief Executive
Colin M.
We had a contract I was happy with. Had no problems but then never had to deal with customer services. We opened a second shop and asked for a temporary terminal with the view that we would be taking a second long term contract at a later date. The terminal didn't work I spend over 6 hours on the phone to technical support who told me each time the problem was sorted only to have the same problem shortly afterwards. I called to cancel the contract as the terminal wasn't working and I couldn't take payments - I only had the terminal a matter of days. I was told that I would only receive £102 of the £204 spent on getting the terminal. I was told I could not speak to a supervisor and I could not speak to anyone else. I will be cancelling our contract on the 12th January when it is up and be going with Paypal who have so far had a fault less service. We are opening a 3rd shop and I am aware of the amount of money Cardsave will be loosing from us, but they don't care. Well dont card save loosing what will be around £3600 per year in charges for a £102 charge.
Response from www.cardsave.netNov 21, 2013
Dear Colin Thank you for your review and taking the time to discuss your issues with our complaints team today, i'm glad that a fair resolution has been reached. Clive Kahn, Chief Executive