www.cardsave.netReviews of cardsave.net

2.0152 reviews
Administration & Services

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www.cardsave.net

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About www.cardsave.net

www.cardsave.net is listed under Administration & Services.

www.cardsave.net (cardsave.net) has 152 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.

Also known as: cardsave.net
Website: cardsave.net
Category: Administration & Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: February 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rachel R.

Nov 4, 2013

Unfair Charges & Dreadful Customer Service

We have used them for 2 years, and while we never had any problems to begin with, now that we have swapped to a much cheaper deal with another company they have tried to bill us £370 to leave! The salesmen obviously don't tell you about any of these charges when you sign up, because they would have no customers! Also they never send out a contract renewal each year. In fact my invoice is dated 30th October, but when I asked to cancel it they decided that is was actually 22nd, therefore I would have to pay for 1 whole years membership! On top of that is the £150 for the terminal, which they also want returned to them! The customer service is useless and very unhelpful, I asked to speak to a manager and was told that the managers don't speak to customers! What a great policy! I really warn everyone - don't sign a contract - AVOID!!! REPLY TO BELOW - Thank you for explaining your unfair company policies in more detail - isn't it a shame that your staff don't explain any of this when signing up! I find it hard to believe that you take the time to reply to a review on here, but not you, nor none of your managers will speak to me on the telephone! I can't believe you suggest I keep my membership for another year - that is not a solution. I still stand by my previous advice - AVOID!

Response from www.cardsave.netNov 4, 2013

Dear Rachel, Thank you for your feedback, please accept our apologies that you are unhappy with the costs to close your account. Please let me explain the procedure to you, this can also be found in your Cardsave Terms & Conditions. For the merchant’s convenience the Cardsave Agreement renews automatically each year on the anniversary of the signing date unless the merchant gives notice at least 30 days prior to an anniversary date. Merchant Example: If the agreement is signed on 31st October 2012 you are committed up until the 31st October 2013. You can cancel by serving notice for the agreement to end on the 31st October 2013 as long as such notice is sent in writing to Cardsave to arrive on or before 30th September 2013. An early settlement fee will only apply if the merchant leaves Cardsave prior to an anniversary date. In this case the fees are £150 (excluding VAT) for each terminal or Online facility and the balance of the monthly membership fees outstanding from the date of cancellation to the next anniversary date. Early settlement fee represents Cardsave’s costs for early termination. It may be beneficial for a merchant to maintain membership status by continuing to pay membership fees up until the anniversary date and thus avoid the £150 (excluding VAT) charge per terminal or Online facility. I hope this helps you understand these charges. Clive Kahn, Chief Executive.