www.cardsave.netReviews of cardsave.net

I have been with Cardsave for a basic MOTO account for 3 years, which I used only a little, but was fine and reliable. I came to cancel since we moved on-line with low cost [external reference] services and [external reference] Anywhere for all remote payments - both of which are SO MUCH cheaper and more helpful than Cardsave. Came to cancel and was told fine. Then I get a letter demanding £312 (although the tax invoice was for a different amount - so an admin nightmare in itself) of cancellation fees as I was 3 weeks before my contract roll over vs. 4 weeks. Yes it is there in the T&C's, but hadn't looked at for 3 years. The person should have really told me about this...Anyway ring up and request to continue for another year as cheaper to do so than cancel. All fine and confirmed in writing that no charges would be taken (other than my monthly fee). I complained that I should have been warned and after a week a kind person said that I could cancel a month later with no fees as a result of the poor communication. Things were looking up. Then I get the £312 deducted from my account! I have been following this up for 3 weeks, with promises that it will be refunded, but still nothing. Honestly, their accounts and cancellation process is poor and has been for a while, with little improvement. Judging by other's comments I am far from alone. Suggest review other options first before Cardsave as they are clearly designed for big customers who have huge workforces to manage them and not little ones like ourselves.

We have been customers of Cardsave for approx 4 years and the card machine has been satisfactory. However if you try to cancel the account with Cardsave be prepared for on going costs. I was under the impression that the cancellation fee of £120 was only applicable if the account was cancelled in the first year and I was not made aware of the 12 months recurring anniversary & that the account will have to be paid however much notice you give to close your account. I was also charged the £86.22 quarterly charge even though the account was closed (This was refunded by our bank) Please consider your options if considering using this company

Initial sales by phone and meetings were good. Trying to get an introductory pack is like getting blood out of a stone. I only knew I needed something when I received my device and I needed a merchant number so phoned in.... Was told my merchant number and my introductory pack would be re-sent, then I was phoned and told it was on its way, when it didn't turn up i phoned up - received attitude from a girl who asked me a few questions and then without even telling me just put me into a waiting queue, and then I was told there was no introductory pack, you just need your merchant number. Still haven't received an official letter etc with my merchant number on it, I've just been told this over the phone. So not impressed with differing stories/not impressed that you can't get a simple letter/introductory pack. And you got my bill wrong!

Initially, when the rep called to advise on change of ownership/business transfer, I felt encouraged. I was advised the changeover would be fast-tracked within 5-10 days. This didn't happen, despite many frustrating phone calls and my card payments were still being transferred into the previous owner's bank account. Eventually, after about 30 days, I received a phone call (as I had chased yet again when the machine would be in my name and account) to say the machine would now be reconfigured to my account. I was given verbal instructions over the phone and talked through how to do this. It failed. In fact, it failed THREE times with me having to phone the company back and be held in a queue each time. Frustration isn't a strong enough word to describe how I felt! Then, I finally got a young woman who knew what she was doing who instructed me again but with a different set of instructions - and Geronimo! It worked! However, this whole process cost me time and money and frustration for my customers as I had no card facility during my busiest time. So in summary, my business transfer was far from satisfactory and there appeared to be total lack of communication between the departments.

Very bad service no feed back no updates

I had the card machines delivered about two weeks ago and have phone the sales guy about twenty times now I have had no reply the machines are still in the boxes . I had a phone call from your company told them as we'll , and still the machines are sat there!

Don't promise what you can't deliver. Return calls even if just to say I'm on the case

The spiel led me to believe that the changeover would be handled by cardsave including severance from the previous supplier, as utility companies do. This was not the case, and I ended up with two simultaneous contracts. It cost me several hundred pounds to annul the new contract, as i held cardsave to blame as no mention was made that I would have to cancell my supplier myself. Perhaps cancellation costs should form part of the quotation !!!