www.cardsave.netReviews of cardsave.net

Edited: after this review they have contacted me and solved the problem. The guy on the phone was very helpful. My problem was apparently the sales person who misrepresented the terms, other than that a good service.

Not enough explained by the regionals manager/salesmen. Unhappy with the service overall. If I'm one marchant why do I have to pay minimum transaction fee on both of my devices. That was not explained right and created a big problem for small startup like ourselves and additional costs. After:Caution recommended when dealing with their reps as possible to come across a pain in ass. When original review was written situation was fixed quickly and politely so change of original score to 3 instead of 1. Keep improving U lot , a customer satisfaction is everything now. Hopping for successful future and cooperation. Thank you for having some decency to improve on what's needed.

After many many years of using card save we no longer needed the membership and so called to cancel only to find a hefty charge of £120 for the privilege. Cardsave have now contacted us and we have now had a favourable outcome to this issue.

I have swapped supplier and for the first 2 outdoor events the machine has not worked, we have been on the phone but we couldn't get the card machine to be connected. plus I am still waiting for the address for my shop's card machine to be changed from my home address to my shop address and this todate still hasn't happened.

The 1st machine went in brilliantly. The second machine will not go in at all. I rang customer services and the lady tried resetting it but of course I'm on the phone so she couldn't. She told me how to do it. I've done it 4 times and it still doesn't work. I'm only on the premises once a week so I can't sort it out. Paying for a machine I can't even use. I think an engineer should have come out set them all up and given us a demonstration as all my staff were frightened to use them.

it took far too many phone calls to get Card Save and Streamline to sort our trading name, type of company and address details, so much so, to the point that I know that the money is going into the right account and I can't be bothered to check the details they have on file, as I know it will lead to more phone calls and apologies.

We run a small Cake business. Recently our terminal broke down and was replaced. At the time of requesting a new one and then at time of delivery, there was no mention of the need to keep the old terminal, so we disposed of it. Today a week after the replacement, we had a call saying a Courier would collect the old terminal. When informed it had been thrown away we were presented with a bill for £600. Despite Cardsave recognising that they had not communicated with us, at any point, about the return and that the delivery courier could have picked up the old terminal, they are hiding behind the small print and insisting on the payment £600. The attitude by the staff has been both arrogant and aggressive. Update to compaint I am pleased to advise that following a discussion today our issue has been resolved

we don't think much to them thay take ages in putting your money over and then take money out of your bank with out telling u and will not be be having this for much longer and well over priced for the uint all a con at the end of the day