www.cardsave.netReviews of cardsave.net

Good to start with , let's see how it goes

we don't think much to them thay take ages in putting your money over and then take money out of your bank with out telling u and will not be be having this for much longer and well over priced for the uint all a con at the end of the day

After a bad experience with Global Payments (HSBC) it has been a breath of fresh air working with Cardsave. It is early days as yet, but it has all been positive so far.

From start to finish the whole process was made very easy.

We are a small bed and breakfast and have been with CardSave since 2007 and although expensive (we have one terminal and pay £80 per quarter rental), have had no previous problems. On Tuesday morning one of our guests paid on his card and on removing it from the terminal the card broke into two pieces one of which was left in the terminal. We immediately rang CardSave, explaining the situation, and were told that we could return our terminal and they could send out another but it would cost us £600!! (more than we can afford). The terminal was still functioning as usual but couldn't accept a card because of the piece of card lodged inside. We felt we had no option but to try and remove the card which we did with tweezers but this triggered an anti tamper function. I spoke to another more helpful girl on the helpdesk and she said that we should return the return the terminal and they would send out another, unless the damage was caused by misuse there would be no charge. If we had been told this in the first place we wouldn't have tried to remove the card. To CardSave credit the new terminal arrived the following morning and we are back up and running We are awaiting to find out whether we shall be charged or not. We are very upset at the possibility of having to find £600 which we do not have for something that we believe is not our fault. The amount seems over the top especially as the terminal is not new, we are paying £80 a quarter for the terminal rental, and have been paying that for the last 6 years without any previous issues. If we do have to pay then we shall have no alternative but to cancel our contract as we can't take the chance on having another terminal problem. We have friends who are considering CardSave for their own business but we shall be urging them to look elsewhere. PS When we joined CardSave we queried the Sales Rep about cancellation charges and he told us that although there was a section in the contract he didn't know why because it was never implemented. We asked for written confirmation which was never received. Robin & Beryl Bray Bridge End Farm Guest House Grassington (01756 752463) UPDATE 25/10/13 - Am pleased to say that within an hour of the review being posted we had a call from CardSave and they have agreed to cover the cost of any repair. They have also offered us an improved contract.

Got 2x Machines with them, offered me excellent rates too. I asked them to get a move on with the second machine as Christmas is coming and it was here within a week.

Im a small business and I got the terminal over a year ago everything was fine until this summer at events the terminal just wouldnt take payments so after spending 30mins on my phone they got it sorted but working on my own at fairs this isnt great as I couldnt serve customers. So this carried on through out the summer and virtually every fair I had the same problem so I gave up and encouraged customers to pay with cash. So because of this I decided to cancel but I hadn't realised I was about 5 days late so I was told that they would have to charge me £500 to cancel my contract even though I'd probably lost money all summer with not been able to use my terminal. So they said as a goodwill gesture they'd charge me £150 instead and I should be lucky because that was a great good will gesture. So after phoning and waiting on the phone and speaking to an arsy lady I just told them to cancel my contract. A few weeks later they decided to arrange a pick up of the terminal. Now I asked them to collect it from my husbands work address because it was in town and we live in the middle of nowhere so I thought this would be helpful to the courier. The courier never turned up and when I got home there was a message on the answer phone so I range them back (at my expense) they had been given the complete wrong address so I organised again for collection and again no one picked it up. I work long days and I'm extremely busy and the following week I had an answer phone message from card save to ask to ring them back but it was about ten at night so I thought I'd just do it in the morning but I completely forgot so then I opened the post the other evening to find a letter stating they couldn't find the where abouts of the terminal so they would be passing my details to there solicitor to get the £500! So I rang them and informed them that the terminal was still at the address we'd agreed upon and was still awaiting collection. So I'm totally fed up with them and feel like I should be charging them for storage. I don't think they realise that people don't always have time to sit and wait for them to answer the phone! ahhh

We have been with Cardsave for a few years now as they were a more cost effective alternative to the big supplier we were previously with. All has gone well until we tried 2 months ago to add an additional 2 terminals. I have been making numerous phone calls, have been passed from one Department to another, been sent various sets of paperwork (all completed and returned). The original Sales Rep has stopped returning my calls, and all efforts to sort have been met with "I'm sorry but there is nothing else I can do".... I am quite frankly astounded at apparently powerless state of all the Cardsave representatives I have spoken too. Somewhat ironically, they have managed to open accounts for the two new outlets we have requested machines for, and even had the cheek to send out invoices which we will end up paying by Direct Debit so have little control over that unless we want to start up another dialogue. I am now not only regretting ordering the two new terminals, but changing suppliers in the first place. No matter though as mentioning closing our account also met with little reaction. In case anyone from Cardsave is reading this (because no one in your orgainisation can offer me a way of making an official complaint) the account numbers are COLEG008 & 9 - i'd love to hear from you if you fancy giving me a call.