Card Claims CenterReviews of cardclaimcenter.com

Working with eclaims has been hands down the worst customer service experience I have ever had. After an airline carrier canceled all flights for the day out of the city I was in and caused me to miss my next leg the day after, i requested claims reimbursement solely for my lodging and food expense (i paid for a new airline ticket out of pocket). eclaims sought to make this reimbursement process the most convoluted and confusing process I've ever tried to navigate. Their customer service team ignored 5+ emails, their service center would refer me to the same email address (which wasn't responsive), and they were generally rude and unprofessional. The goal here must be to make the process such a headache that you simply give up! Claims process has been ongoing for 4+ months

The absolute worst, will deliberately keep asking you for information you may have already submitted until eventually they deny your claim. Agents on the phone are not equipped. This website is a complete and utter scam.

I can't believe Chase does business what this company. Trip cancellation process was a nightmare. They wouldn't stop asking for more documents, their response time was a complete joke and I was paid less than half of my claim. If you plan to get a Chase Sapphire card, your decision should not be because of their trip cancellation insurance. You would be better off purchasing a separate insurance. It's like they are doing you a favor, they want you to get tired and stop bothering them.

Pathetic , they dont offer any benefit, as they always want Airlines to reimburse any cost to you and only if Airline declines ( Which never happens they would reimburse the cost) . Its total waste of paying $450 for Chase benefits while I have never seen any claim going through chase?

I submitted a claim after I had a car accident with a rental. The damages for just the rental was over $12000 which doesn’t even include the damage to the other car involved in the accident which was deemed to by my fault. Eclaimsline paid a whopping $2300. I tried contacting them about why I am still liable for the rest of the damage and they never get back to me. Eclaimsline is a scam. Don’t rely on them if you need them.

I was skeptical that my rental car cdw claim would be approved after reading numerous negative reviews. I mailed all the requested documents and a week later received an e-mail informing me my claim had been approved and requesting payment instructions, Ten days later I received a check for the full amount. I was very pleased with the handling of my claim.

Marriott Bonvoy Boundless Card Collision Damage Waiver Claim. I damaged a tire on a Hertz rental car. Hertz charged me $71.00 for the tire. I uploaded all requested documents to Eclaims and received a direct deposit to my account in a timely manner. The only delay was that I had to wait for a copy of my Visa bill showing the Hertz charge. Very pleased with the service!!!

This is a total gimmick. I have tried for months to get reimbursement for several items due to my vacation being cancelled on account of hurricane Dorian. Eclaims has succeeded in pushing me around to the point that I give up. It come down to this... if the common carrier won’t reimburse you, neither will eclaims. (This is not what they tell you, this is only my experience afte dealing with them for three months) So why pay for this service at all???