Card Claims CenterReviews of cardclaimcenter.com

Horrible service. Even though the CSR I spoke with understood my situation, the "claims analysts" employed here are mindless robots that do not understand the nuances of the situation. Although some money was paid out to us, it was around $700 short of what we should have received based on the documentation we provided. Overall horrible service and not what I'd expect from a contractor associated with a high-end credit card company.

just awful. Like other reviewers, I've been waiting for 4 mo for a claim to be processed. I canceled a flight with American Airlines for medical reasons, was issued a credit, Chase said once the credit expired unused they'd look at the claim. That occurred in Jan 2023. However, despite having ALL of the documentation, they are waiting for an actual letter from AA saying that I do not have an active credit. AA will not issue that, saying that the terms of the credit stipulate it is only valid for 1 year, and that should be sufficient (but Eclaims will not accept that!). I've called and Emailed AA 4 times to get this letter and have had no luck. Eclaims says in that event they have to submit a request themselves 3 times, which'll take months, to bypass the need for the letter. If I could dump Chase because of this, I would.

Continually dragged on my claim. Was repeatedly contacted to provide documentation that had previously been provided. EDIT: Still haven't been paid. Now they are claiming they need "their" physician's statement form, rather than the one provided by the physician for my travel partner, with a diagnosis, which is literally impossible to get because it would be a HIPPA violation, yet they are blocking the claim despite having a signed and dated physician's statement explaining that my travel partner could not travel on the date.

Horrible service. Do not believe chase or any another CC company. The benifits they promise are false. Good luck getting anything out of these scam artists.

We submitted all necessary documents for trip delay reimbursement including airline documents stating that the flight was delayed. But this bogus company wants a statement from the airline why it was delayed. It's impossible to get a statement from the airline after the journey is completed and the document was already showing the flight was delayed and had to reschedule my trip. it was not enough for them and they closed the claim. I would give them a negative 10 if I could. chase sapphire reserve should not associate with this company. All these credit card and insurance companies are interested in taking membership fees but when it comes to paying us back they will make it extremely difficult.

Wow, what a great site! Easy to use and immediate response.

Absolute garbage company that should be ashamed of themselves. I have had a claim going for over a month. It takes forever to get any response. It is a CHALLENGE to reach a person on the phone. My blood pressure has gone up 50 points trying to get a hold of them. I sent them a detailed reply to their email, explaining every detail of what they asked for. 3 weeks later, I got THE EXACT SAME email they had sent me a 3 weeks earlier asking for the same information. Eclaimsline...DO BETTER!

We were booked on a fully paid for cruise leaving April 1, 2023. My husband broke his leg on March 3 and we were forced to cancel the cruise. After reading all the negative reviews, I really didn't have much hope of getting reimbursed. I submitted all the paperwork with details highlighted trying to outline everything up front. 'During the process, they only asked for one other document that I immediately sent them. Yes, it does take a little time - mine was around 45 days. They approved the claim and I had the money direct deposited to my checking account. I have zero complaints for my experience with this organization. I've booked another cruise and will be using my Sapphire card again!