capitalonetravel.comReviews of capitalonetravel.com

I rented a car and out flight was delayed. The car rental place was not open and we lost our money. We called capital one travel throughout our flight. Lady recommendation was to book using our capital one credit card. We still did t get a refund or even a partial refund. We shared our flight boarding pass, email from air carrier and proof the flight was late. They continued to say not enough information was shared. Car place wouldn’t give us a car the next morning and capital one didn’t help us find a car. Do not book with them - stay with someone like Expedia. Worst experience.

I've tried to book a flight for days and kept receiving the "Uh Oh ! something went wrong message". Called customer service and they told me that "sometimes" the flight are not up to date in the portal ... They suggested to book directly with the flight company. Also this happened after the whole website was down for a whole day. Not a good experience and considering to switch to a different travel card.

Never Recommend captial one travel , they dont help in any way , i have booked throgh capital one travel , they allowed me for seat selection , on the day of travel , when i check on airlines site , a big surprise , no seats are assigned to me , when i called them , they said it is your luck , we just let you chose but we dont guarantee.

I wanted to share my experience with Capital One Travel in case it helps others before booking. On May 28, 2026, I booked a flight and hotel package through Capital One Travel totaling $2,497. During checkout, the website prominently displayed “Free Cancellation Within 24 Hours.” Relying on that information, I completed the booking. Just four hours later, I decided to cancel the trip, believing I was well within the advertised cancellation window. After canceling, I noticed the charge was still pending on my Capital One card. I immediately contacted Capital One Travel, and the representative attempted to process a refund but was unsuccessful. They contacted the hotel and told me they would follow up. I later received confirmation that my reservation had been canceled, but the hotel refused to issue a refund. Over the next several weeks, I spent hours calling Capital One Travel, the dispute department, and attempting to contact the hotel myself. I was repeatedly told that Capital One Travel was waiting on the hotel to respond. I was also instructed by the dispute team to wait until the charge posted before filing a dispute. Once I did, my dispute was ultimately denied after the hotel responded. What frustrated me most was being told afterward that the 24-hour cancellation only applied to the flight. As a first-time Capital One Travel customer, there was nothing during checkout that clearly communicated that the hotel would still be non-refundable despite the prominent “Free Cancellation Within 24 Hours” message. Had that been made clear, I never would have completed the booking. I have screenshots showing the cancellation policy that was displayed during booking and documentation showing that I canceled just four hours after making the reservation. This experience left me out $2,497 despite canceling almost immediately and making every effort to resolve the issue through the proper channels. I expected much better from Capital One Travel and hope they improve the clarity of their booking policies so other customers don’t end up in the same situation.

I’d give them a zero if I could. I’ve been a loyal card holder for almost 20 years and I’m horrified what’s become of this once great institution. I started using their travel service thinking it must have some advantage over hotels.com etc. And friends with similar services on their cards seemed really happy. Boy was I wrong. I was duped into renting a car in Italy without any indication that some of the rental companies they partner with require you have an international driver’s license. I’ve rented cars in Italy for 30+ years and NEVER had an issue. In the Rome airport I was immediately denied on this grounds and Cap One refused to help or issue a refund. I had to go to Avis, which was super friendly but charged me a ridiculous amount. But at least I had a car. Cap One doesnt care about you. They only want to make money and good luck if you run into problems. I’m dropping them and getting a card with travel benefits that actually benefit me.

Can I give a zero rating? I specifically used all my points and paid an additional $500 for first class because I knew I was most likely going to have to change my flight, it specifically said with my first class purchase there was no charge to change my flight. Now that I’m in the situation I anticipated, and need to change my flight they are charging another $450. I escalated it, got a supervisor that I could barely understand, and no wiggle room! Warning to people using this service, don’t fall for flying first class to avoid a charge to change your flight! It’s 100% falsely advertised!

If I could give this 0 I would. Tried booking travel 3 times and got "oops something went wrong" error every time. No explanation, no suggestions-nothing. Called customer service. They tried booking same itinerary and several minutes later told me there was no inventory available. Also stated that I must book directly with airline and can't use travel credits I have. Complete waste of time!

Do not use Capital One travel. They do not transfer payements and travel voucher credits to vendors. Ended up paying for a rental car 2 times because 1 time was with Points from Capital one and the Annual travel credit voucher and then Hertz for the actual rental car because Hertz stated that they never received the payment from Capital One. Stay with American Express. Issue is still not resolved after 8 hours on the phone and multiple departments "trying to help"