capitalonetravel.comReviews of capitalonetravel.com

August 2026, I had a two-night reservation at The Inn, but it was cut short by one night because The Cove was closed while the facility was still under construction. The Inn notified Expedia one week before my arrival that they were canceling my reservation, which had been booked by a Capital One Travel agent, because the facility was under construction and not open for business. However, I was not informed until one hour before I was supposed to arrive. I tried to get Capital One Travel to issue a credit for the missed night, but the representative called The Inn and was told they could not issue a credit because I had stayed at another location, Hyatt Place. I explained that The Inn was only billing the Expedia account $357 of the $1145 prepaid and that the second night at Hyatt was not charged to me. It was provided as a gift from The Inn after canceling my reservation. I spent hours on the phone with Capital One Travel, speaking with multiple agents and supervisors, trying to resolve the issue. Customer support did not seem willing to understand my issue and lacked the authority to investigate my complaint. After four days of calls and emails, I received a $471 refund. Without persistent follow-up, I doubt it would have been processed. Aug 05, 2026 The company fixed the issue, and I have been provided with a partial refund.

This is a horrible travel site. The prices are more expensive and they leave out important details. For example, that you have to pay extra for breakfast and parking. There is no cancelling or modifying reservations. The site is sluggish and glitchy. I will never use them for travel again. I will probably be cancelling my card as well.

I am extremely disappointed with this company’s customer service and policy. I booked a hotel and, within 10 minutes, realized that I had not added the $19 protection option that would have given me peace of mind in case I needed to cancel. Although I understand that cancellations may be restricted for nonrefundable bookings, I was shocked that the company would not make any adjustment at all just 10 minutes after the reservation was made. I contacted a representative immediately, but I was simply told that nothing could be done because of their policy. This feels very inflexible and customer-unfriendly. Many travel companies provide a short grace period or allow changes shortly after booking. Even airlines often provide a 24-hour window to reconsider a purchase. After this experience, I understand why many customers have expressed frustration in their reviews. A company’s true quality is often reflected in how it treats customers when a simple mistake happens. I hope they reconsider their policies and provide more reasonable solutions for situations like this.

I had a very frustrating experience trying to use my Capital One Travel credit to rebook a flight. There is no option to rebook online using travel credit, so I had to call customer service. Calling in itself wasn't a problem, but the agent booked the wrong travel date. I didn't realize the mistake until I received the confirmation email. I immediately called back to have it corrected, but I was told there was nothing they could do without charging another **$99 per ticket** to rebook. The frustrating part is that I had already paid a **$99 per ticket** rebooking fee because the first agent handled the reservation incorrectly. In the end, I had to pay **$198 per ticket**, or **$396 total for two tickets**, just to fix a mistake that wasn't mine. The lack of an online rebooking option is inconvenient, but what's even more disappointing is that Capital One Travel would not correct an error made by its own agent without charging me again. Customers should not have to pay hundreds of dollars because of a booking mistake made by customer service. I expected much better customer service and accountability.

We have had multiple problems where Capital One Travel refuses to make things right, such as flights being canceled and us being rebooked by the airlines without our approval. Be aware that you may not have any repurcussions if anything happens because Capital One may say it's up to the airlines, and the airlines will say it's up to your travel agency to make changes. It's incredibly frustrating and time-consuming. There is a reason they have such poor reviews.

This wasn't just a bad experience—it was an absolute disaster. I've rented cars all over the world, and I have never experienced such an unbelievable combination of incompetence, complete lack of customer service, and what honestly feels like a scam. I arrived at the Budget rental office at the exact scheduled pickup time, only to be told that I had to present the passport containing my Turkish entry stamp. This requirement was **never mentioned anywhere** during the booking process, in the rental terms, or in any confirmation documents. My entry stamp happened to be in a different passport. I drove **100 km back to my hotel** to retrieve that passport and returned to the rental office. After wasting several hours, they suddenly changed their story. Now they claimed the passport was no longer the issue because I had "missed the pickup time" while complying with their undocumented demand. They refused to honor my reservation and insisted I make a completely new booking—even though my original reservation had already been **paid in full**. To make matters even worse, I contacted Capital One Travel expecting them to step in and resolve the situation. Instead, I spent **more than two hours on the phone** with multiple representatives. I was transferred from one person to another, received countless apologies, but absolutely **nothing** was done. No one solved the problem, no alternative vehicle was provided, and no one took responsibility. The final result: - No rental car. - No refund. - More than five hours wasted. - Hundreds of kilometers driven for absolutely nothing. - A ruined day because neither Budget nor Capital One Travel was willing or able to resolve an issue that should never have happened in the first place. When you book through a major travel platform and pay in advance, you expect both the rental company and the booking platform to stand behind the reservation. Instead, I was left stranded, out of pocket, and completely abandoned by both companies. This is, without question, one of the worst travel experiences I have ever had. I cannot recommend either Budget or Capital One Travel to anyone.

Like others, I'd give zero stars if possible. I recently booked a flight for my wife and I from FL to MT. HUGE HUGE hassle that sent me to my blood pressure meds and i am totally serious. It took two days because on day one after 1 1/2 hours on the phone with the rep, I had to hang up. Not sure where the rep was from but he barely spoke English and when I was able to understand him, his info on the system was wrong. Today I called back to try again but unfortunately I was met the same exhausting results. This guy was Hispanic and again barely spoke English. After 30 minutes I asked for a supervisor. She was extremely rude, not interested in my issues so after 20 minutes I hung up on her. Cancelling my Venture X today.

The process of cancelling or changing flights is extremely frustrating. Customer service is horrible with agents who have 0 knowledge and are reckless and lie to the face that they sent email for refund and when you follow up, there would be no email sent at all. Horrible, will never book with this website again.