capitalonetravel.comReviews of capitalonetravel.com

Capitol One Travel is about as close to a scam as one can get without going to jail. If I could give them zero stars, I would. They sell airline tickets that are non refundable without mentioning that the tickets are non refundable. Then, when your plans change and you discover this, they send you to the airline who sends you to Hopper who sends you back to Capitol One Travel who tells you “sucks to be you!” Not only do you not get your money or your hundreds of thousands of award miles back, you don’t get future flight credit for even a portion of what you laid out for you original ticket. This process took me most of an afternoon and left me with a loss of 732,000 award miles and several hundred dollars. I predict a class action lawsuit in the near future

I have had multiple terrible experiences using Capital One travel to book flights. Most recently, their prices were about $800 dollars more expensive for a Premium Flex ticket than booking with British Airways directly, nearly negating the $900 I could save using ALL of my 93000 points. I couldn’t even select a seat although the Premium Flex ticket was supposed to allow that. When I called, the very unhelpful agent wanted to charge me additional to select a seat. I cancelled the flight, rebooked directly with British Airways and got the seats I wanted. Am now hoping they actually issue the refund that was promised. Will update on that later, and will never, ever book directly with Capital One again.

I have been a capital one customer for 20 years but I would strongly advise against using capital one travel. I had the absolute worst customer service experience when trying to cancel my hotel reservation. I spent over two hours on the phone speaking with an India-based customer service department and they refused to cancel.

I am supposed to be going to azul resort in Negril Jamaica with my kids next week and I am already having a bad taste of the kind of customer service they will be giving. I just found out my second mom who raised me passed away and asked to switch dates and was denied. How can ppl be soo insensitive. Just switch the days not asking for anything else. I cancel and loose all the 3grand not including flights. This is the worse thing I can ever imagine. I didn’t ask for my loved one to pass away. Remember we are all human have some empathy for others. I am reporting capital one and this company to the business bureau. Pictures are posted on the resort review page on Google. Do not use this service. They are not customer oriented.

Do not book through Capital One Travel. Use another platform or book directly with the hotel. Their booking system displayed and confirmed inaccurate room information, and Capital One has refused to take accountability despite being provided clear screenshots. I booked an oceanfront suite at AVA Resort Cancun for five travelers. Capital One’s app advertised the room as accommodating six guests, with two double beds, one king bed and two queen beds. The listing also displayed photographs of a large suite with substantial living and dining space. My Capital One confirmation repeated the same occupancy and bedding information. I later discovered that Capital One had actually sent AVA a reservation for its Friends Family room—a 614-square-foot room with one king bed and two sofa beds that Capital One’s own app lists as accommodating only four guests. AVA appears to have assigned exactly what Capital One transmitted, so my complaint is not with the resort. Capital One displayed and confirmed one accommodation to me while reserving a materially different room. I contacted Capital One Travel and its Executive Office multiple times and supplied screenshots documenting the discrepancy. Capital One responded that AVA would permit all five guests because one is an infant and that its internal system shows I booked the Friends Family room. Neither response addresses the inaccurate information presented to me while booking. Allowing an infant to stay in a four-person room does not make it equivalent to the six-person suite, bedding configuration and photographs Capital One advertised and confirmed. Capital One offered a $200 hotel credit but refused to acknowledge or correct the inaccurate listing. It continues to insist that I am receiving the “correct” room while ignoring the clear contradiction within its own customer-facing app. Customers should be able to trust that the room Capital One Travel displays and confirms is the room it actually reserves. Based on this experience, I will not use Capital One Travel again, and I am seriously considering switching banks because of the dismissive and inadequate response from its Executive Office.

They made a mess on my flights. Cost me hundreds of dollars to fix. They are useless

Just a Bad travel ecosysterm -- just do not use! Endless bureaucracy to keep their money (wait - YOUR money!). Their points and Jennifer Garner are not worth it. Most recent problem was a disagreement that I wanted to change a flight that was non-refundable, but changeable. Turns out because it was a foreign airline, changes are only allowed from the origin city, you cannot change that. That is not the policy of any of the major U.S. airlines. Due to other travel arrangements I wanted to reverse the ticket from A to B instead from B to A, & I was willing to pay the change fee. CapOne did not inform me of the airline's restrictions at time of purchase instead saying that was the customer's responsibility to know the airlines policy, as if a reasonable person would need to go to Mongolian Air or Botswana Air's, or whoever's website and find their policies! Heck, if I were going to do that deep dive, I would just book on that airline's website! Of course then you get trapped in the endless loop of the airline telling you only the travel agency can change it, and (of course) CapOne saying only the airline can change it. Since this was a European flight, they said "oh, we can't change it because it changes currency when you change origin country". What crap! Same credit card with no foreign transaction fees that auto-converts the currency when I make a foreign purchase can't handle this! Oh wait - no, no, its the airline that says this, it never our fault. They literally told me to hang up and call the airline back and demand to speak to a supervisor with the airline, instead of taking responsibility. I did that and the airline simply said NO. Would not pass you up the chain - then what are you going to do? In the end I wasted 20,000 CapitalOne points on a flight I cannot take and get absolutely nothing back despite the assurances of a changeable flight. Useless middlemen - avoid!

well i am a very old capital one travel customer and i never had any issue until last time when my flights were cancelled and it took me almost 2 hours to get it fixed . The good part was that i could connect with a live capital one travel representative instantly (1-888-620-1759) and i was only charged $75 wherein my seats were also upgraded to extra legroom but they had to speak with airline to get everything set for my flight ticket but they are much better than chase travel.