capitalonetravel.comReviews of capitalonetravel.com

Don’t travel with them. Was supposed to be on a phone call for “10 more minutes” waiting, but was kept over 45. Do NOT book with them save your sanity And never got my money back (or at least had tried some way to save money from having to go to another hotel)

My husband and I prepaid a hotel room at springhill suites LaGuardia airport in December using capital one travel. This reservation was for travel on 5/14/24. We arrived into nyc from Switzerland and were dropped at the hotel by Uber at 6pm. We went into the hotel lobby and thought we were in the wrong place. But NO, this hotel had been converted into an immigrant homeless shelter and we had no knowledge of it. We are in a dangerous neighborhood, with LOTS of luggage and on the phone with capital one travel. After 47 mins of ZERO help from capital one phone support, we were no closer to a resolution. I asked three different times to escalate the issue for safety reasons, with no results. We made other arrangements and were out $$$$, but we got out of the area without loss of life or property. This could have gone very badly. Do not blindly trust this service!!!

Hotel unavailable when other websites have them available... What is $300 credit's worth if you're not able to use them? Also, multi-leg flights were also coming back as unavailable... This website is really good for nothing and Capital One should really consider switching from hopper to other travel portal services.

I booked a hotel under the understanding that I could cancel by April 30th at 12:00 am. I tried to cancel on April 29th 9:30 PM EST but they wouldn't let me and told me I had to cancel by 12:00 AM UTC. They do not clearly display this on their site. It free cancelations until April 30 in large red print and in small print below that, "Cancellations or changes made after Apr 30 2024 12:00 AM (+00:00) are subject to a fee equal to 100% of the amount paid." Customer support was no help.

Booked a trip that we had to cancel. We got a credit of around $1,800 but when we tried to use it to book another flight, Capital One could/would not fully utilize our credit and we either lost $900 of the credit or had to pay an additional $3,000 for the new trip! When booking the new trip on their website, the tickets totaled $1,074 but the website showed $10,000!!! When we called them. they could not explain and only said that something was wrong. The low rating for this site is warranted!!!

Beware of CapitalOne Travel Services rude and bad customer service! In a recent trip to Colombia with my family, they left us stranded on the return because of their internal problem. To add insult to injury, they refused to and/or didn’t have the courtesy to cover the expense of having to stay in Colombia until they solved their internal problem. My family and I are extremely disappointed with CapitalOne Travel Services’ handling of our circumstances while in a foreign country.

Booked a hotel room through them, and chose the non-refundable option since it was the cheapest option. Found a cheaper room with exact specs on Expedia that was refundable and 30% cheaper. Called them for a price match and my inquiry was handled very rudely by the supervisor who refused to do a price match because my booking with capital one was a non-refundable room. So in short I paid more through the portal and was not taken care of when I called. SO much for their shop with confidence guarantee (part of the FAQ's - how do I know I am getting a fair price at Capital One Travel), absolutely no faith in the portal, their pricing techniques and after all of that, their customer service. Now their credit card business is going to be affected by it, because I am a capital one venture X card member who primarily uses that card for all transactions. That is not going to happen anymore, because I have no trust in doing business with an organization that does not know how to take care of its customers.

We got this card to get travel points. What a mistake. We booked a villa and the hotel said we only had a small suite. Capital One travel deals with a third party they don’t deal directly with the hotels or airlines and cannot even call their vendor they can only email them. You will not get any help in a timely manner. Their agents do not speak coherent English which makes it very difficult to communicate and their supervisors also can barely speak English and they will not transfer you to anyone else in the company. We will be cancelling our card.