capitalonetravel.comReviews of capitalonetravel.com

Booked via Capital one. Unable to get a flight credit for a drop in airfare. Supervisor and customer service rep were highly unhelpful. I called my airline and had I booked direct with them I would have been able to receive a credit for the difference. Don't book through capital one. It is not worth it and their customer service is awful.

My wife and I paid $60 for the flight disruption assistance and couldn’t feel more ripped off. Couldn’t get them to help us change flights on a phone call and couldn’t get a refund for the assistance because an agent told us to book it ourselves. Mary the supervisor on the call line was just as unhelpful and couldn’t get us a new flight either. What are we paying for? Poor customer service and $60 dollars ripped off, won’t have anything to do with capital one in the future after this horrible experience and advise you to save yourself and do the same.

Consistently find better prices by going directly to the airline or hotel. COT uses Hopper as their back end engine. I found a better price on regular Hopper compared to COT Hopper. I tried to book a hotel room advertised as one of their Prestige Collections. COT site could not complete the transaction. Customer Service was no help and a time waster. I filed a claim in November 2023 for lost luggage reimbursement, but haven't heard anything yet. I haven't lost any money - so far, but I'm really wondering what I'm getting for my $395/ yr. COT really needs to function like a real travel site if they want to hang on to their card holders.

I sadly booked a flight rather then using the airline directly. What a nightmare. I had to change my flight. I had 2400.00 in flight credit. They booked my new flight, which was about 700.00 less but would not give me the remaining flight credit. I spent hours on the phone with them. Which did no good. Travelers BEWARE. This company is horrible. I spoke to a supervisor, who said he'd call me back. He didn't. I called and left a message for the guy to call me back. He didnt. Update**I finally spoke to a Supervisor about the 700.00 travel credit. I explained it felt like they were manipulating the prices. The Supervisor told me they had to make a profit somehow. I got off the phone and called Capital One (actual company) and filed a complaint.

Capitalone's travel portal uses a third party to fetch data and it displays results. They appear to be using some filters as well, as the same third-party site has wider options. The issue with their site is that it shows limited options when compared to other leading travel portals and to add to it, the price is mostly not attractive as there are cheaper options available. The agents over the phone I felt lacks in knowledge or they do not have enough data to speak or respond. One thing that I do want to mention is that when connected to the right agent/supervisor, they do listen to the suggestions and implement those. My suggestion was implemented in the search and I could see the requested option in the search result. They would need to improve on the price offered to make it attractive with other travel portals and also need to improve on the search results.

Hate to even leave a star this is by far the worst experience ever and a total rip off I'll be in touch with corporate as well sad part is I will be canceling the card which also hurts your credit but I rather than continue letting them rip me off total disaster

The Capital One Web Site information about hotel rooms is limited. It is not easy to find out if the bathrooms have bathtubs or not. Calling to find out is time consuming. First you have to enter your credit card number and then after a 50 second wait you are connected to an agent who only has the information on their web site. The agents are generally polite but that never answers detailed questions like “Does the room have a bathtub?”

booked a hotel for Tokyo, Japan with two beds shown in the room description and text that says "assigned at check-in". When we arrive, there is only one bed and CO-travel said pictures are not actual representations of what you get. I booked a 2nd hotel through their site that clearly says "2Kings", when I arrive, the receptionist says we have never had rooms with 2 beds. Capital one refuses to refund my 1st reservation because the reservation does not say how many beds are in the room.