capitalonetravel.comReviews of capitalonetravel.com

Horrible customer experience in which they blamed us for them not updating my wife’s maiden name to her married name even though the name change was formally made to capital One months ago. As a result we struggled to change the name on the reservations. Capital One Travel not only helped after multiple callls they blamed us. Please reconsider using them.

I used my rewards towards a hotel and booked directly through Capital One travel because they make you believe you're getting the best deal. It turns out I booked what they called a 5 star hotel. When I arrived at the hotel I realized it was no more than a 3 star hotel. I looked online at the rates for the nights I was there and it was $70-$90 cheaper than what I booked through Capital One. I should have done that research before I booked through Capital One. When I called customer service at CApital One they said they could not do anything about it and that is the rate they negotiated. Total waste of hard earned rewards. Don't book through the travel dept. Pay for travel using your credit card THEN apply your points towards the charge.

I have always been mostly happy with Capital One credit card. So I finally broke down and used Capital One Travel. They are useless, I would never use them again and I recommend you stay away. If anything goes wrong you will not get any help. I just wanted to change a flight and I spent literally 8 hours on the phone wasting my time. They told me I had to call the airlines. The airlines told me Capital One had blocked them out and Capital One had to make the change. Capital One said it was their system but they couldn't change it. I really regret I didn't go with Expedia who I use a lot, or better yet, direct with the airlines where you never have these issues. So, so disappointed in Capital One.

The travel portal is clunky and frequently glitches out, especially when trying to search for and book hotels. I use it only for the rewards, and will typically use another platform (mostly Google) to do the searching and then find the match on Capital One Travel. Lately the travel portal has been horrible to use, and I’m considering cancelling my card because of it and may move to another travel rewards card. I hope it improves.

These guys suck. I bought a ticket with them. I had issues and they didn't care. It happened twice. Once my flight was cancelled due to weather, and the other time the hk gov changed rules so I was no allowed to fly. They never offered any compensation or refund, even though I had nothing to do with my situation. It's a hassle to talk to them, they treat you worse than any run on the mill travel agency, even though you pay 400 a year

Subject: Disappointment with Capital One Travel Experience Dear Capital One Travel Support, I am writing to express my extreme dissatisfaction with the service I received when booking my recent vacation through Capital One Travel. If I could give zero stars, I would, as my experience has been nothing short of a disaster. This was my first time booking a trip through Capital One Travel, and I expected it to be a stress-free and enjoyable process, as vacations should be. Unfortunately, the experience has been incredibly disappointing, frustrating, and stressful. I booked two rooms at a hotel in Edgewater, NJ, for $915 last Thursday. To my shock, just four days later, I discovered that the price had dropped significantly to $289 per night. I immediately contacted Capital One Travel to inquire about a price adjustment, only to be told that there was nothing they could do to help me. To make matters worse, I was informed that Capital One Travel only offers one day of free cancellation, which feels completely unreasonable and unfair. Once a booking is made, there seems to be no flexibility or recourse to correct issues like price drops. I am truly upset with this experience. As a long-time customer with a Chase credit card for over 20 years, I have never encountered such a frustrating and unhelpful booking process. This experience has left me questioning why I would continue to use Capital One for travel bookings in the future, and I am seriously considering canceling my Capital One card altogether. I feel completely ripped off and will not be using Capital One Travel again. I strongly urge Capital One to reconsider its policies and improve customer service to prevent other travelers from going through this same frustrating experience.

Complete disaster using Capital One Travel all 3 trips I booked with them in 2024. First two trips to Hong Kong and Orlando, the hotels didn't recognize the resevations that I prepaid for so I had to spend time and money to rectify situation with hotels on my own because Capital One wiped their hand of it. Last trip to Denver was the biggest disaster. I didn't realize until I received the Capital One Confirmation email that I booked the $88/night hotel for 3 nights instead of the one night that I wanted. Ultimately no one could help me change it because it was non-refundable and I ended up paying $300 for one night at a crappy hotel. I strongly recommend that you use up your remaining miles immediately and never use Capital One again to book travel. I am stunned that Jennifer Garner associates herself with them!!

Complete bullshit. First tried to book a rental car. Said I could book with my virtual card number. Kept getting error message. Called and they said I actually couldn't use my virtual card. Had to order a new physical card. When it finally arrived the rental car price had gone way up. Then tried to book a hotel, only because there was a $50 off deal. Kept trying only to keep getting error messages, even though I was using my physical card this time. Called and they said they saw no issues on my account even though there were charges and refunds for the hotel order 6 times. Then they just told me, without even looking into anything or asking what the error message said, that that meant there was no more hotel availability, even though their own website continued to say there was. Offered absolutely no help or solution.