capitalonetravel.comReviews of capitalonetravel.com

I booked a flight with Emirates through capitalonetravel two months back. I booked much earlier to well plan my trip and have peace of mind. The layover was just a 4:30 hr in Dubai when I booked the ticket. The capitalonetravel changed it to a ridiculous 31 hour layover without my consent. When I asked for a refund or changed flight, they refused and had the nerve to ask me for more money to fix their mistake. This is a complete scam. Zero accountability, terrible (cheater) customer service, and no respect for travelers' time or money. I expected way better from a company tied to Capital One. Never booking with them again--and please please you shouldn't either.

Capital One Travel customer service agents are simply incompetent. They don’t know how to solve simple problems. I just wanted to change travel dates but they gave me wrong info, wrong price and difficult understanding. Everything is bad every time I called them. Terrible!!! I gave up. I will soon cancel my Capital One card.

One of the main reasons I obtained a capital one venture x card was for the lounge accessibility. When I can get in, it is great, but I currently have a layover at DC Reagan and am being denied access because I do not have a seat assignment. I have a valid boarding pass but American is giving my seat assignment at the gate and there is no one at the gate until just before boarding. So here I sit. Very disappointed in this policy that is keeping me out of the Capital One Lounge.

Stay away from Capital One Travel! Booked a flight and wanted to rebook the second leg of it (it said online I could). After four weeks of back and forth and multiple hours on the phone with different customer agents they said I would get a refund of 35$ for a flight that cost me total 1400$. Never again am I using this platform.

I was trying to add a night and the person on the other line told me that all hotel resort fees were included in the night. I thought she said the room was refundable so I agreed to charge it thinking if there was something funky with the rate I would cancel the reservation. Turns out the room is non refundable and I was charged almost $60 more for the night than the hotel rate.

Eine Reise nach Ägypten mir eine Woche auf dem Nil und eine im Hotel - ein Albtraum 🥺 Meine Erträumte Geburtstagsreise war endlich vorbei. Meinen Geburtstag habe ich im Bett verbracht, obwohl ich nichts mit Eis und nur gekochtes gegessen habe. Die Hygienischen Zustände waren katastrophal. Ich konnte nicht gut atmen weil ich in der Kabine keine Möglichkeit hatte, dass Fenster aufzumachen. Ich musste deswegen 5-fache Menge von Kortison einnehmen. Wir haben einen 5 Sterne Kreuztfahrtschiff mit Deluxe Kabinen mit Panoramafenstern, die sich öffnen lassen können gebucht, und nur deshalb (Ich bin Asthma Krank -Behinderungsgrad 40%) haben wir die Reise gebucht und eingetreten. In Ägypten erwartete uns eine böse Überraschung. Schrecklich , wie man in Ihrem Reisebüro mit Menschen umgeht. Sie machen Gewinne auf Kosten von Menschen und denen Gesundheit.

Booked a trip to Captiva. Rented a 3 bedroom Villa on the beach. Thank God I checked with the hotel. Capital One Travel booked a 2 bedroom tennis villa. Talked to several supervisors, they admitted it was their fault and were going to try and remedy the situation. Nope. Called directly to the hotel and booked it myself. The biggest disappointment is I booked this in August 2024 for a trip in March 2025. Their suppose to be the experts. Never again. See if I can get my money back.

I have been using Capital One Travel for about 6 months. Some things are cool, but I have rented a car through their app and the business was a scam. I have not been able to access the louge because they are just too full all the time. And now I have been sitting in my car after driving 10 hous because Capital One Travel booked a pet friendly hotel, I am here at the hotel and they have no pet friendly rooms available? Also says non refundable? I have been on the phone for 56 minutes. This is super inconveniente. I just want a room that is pet friendly. It is not that hard. Capital One Travel needs to improve this communications with hotels. Now I am just on the side of the road at night. Horrible experience. I shoul’ve booked normally without using their app. I would be sleeping by now.