capitalonetravel.comReviews of capitalonetravel.com

I wish I had checked this website before I booked a flight through Capital One Travel. It is as bad as everyone says. Thoroughly incompetent. I've been transferred from "specialist" to specialist" - all incompetent.

Horrible. Booked a flight through the app first time. Got kicked off mid booking. When I went back in, it had a erased what I had started booking which was a trip in June when I went back to the portal I did didn’t realize it had changed my flights to July. When I received confirmation from the airline, it had the wrong dates so I went to check and it was booked incorrectly, my fault for not reviewing better. When calling to get help, there’s literally no refund or modification option whatsoever for the tickets. I also lost my $250 travel credit that 1 gave me. Will not be using again.

Capital One agent was not able to help me make my reservation. The Hotel's website included breakfast in it's price. The Capital One Travel website did not include breakfast and the price was exactly the same. I called Cap One to see if they could price match the hotels website with an included breakfast and they could not. I thought price matching was a feature of Cap One. Apparently NOT!! I think that this is one of the ways the avoid giving out the 5X points!!! Terrible!

They have a travel price drop protection. But it only last 10 days , and I found that out only after the fact. The price dropped and they would not care. Even after speaking to a supervisor called Alex , he simply would not do anything about it. Keep that in consideration people

Looks like I am late to the party w my One Star review. Customer service has nice enough people but there is a language barrier in many instances. That’s on Cap One and not on someone who is working to better themselves and their family. Train them They if a problem happens they are not empowered to fix the problem. That’s also on Cap One. We bought cancellation insurance for our trip. 3 rooms in Honolulu. A work issue came up and my son in NYC had to postpone his arrival. Our option is to cancel the whole reservation or eat a room and this happened the night before we left and one reason we bought insurance. “You signed an agreement w these terms somewhere in a 10-20 page document. They do not have your back. Beware!

Capital One customer service is horrible. We rented a car on the website and the price was not honored in Spain. We had to rent the car there and paid three times more. Then they would not cancel the previous payment of the first rental when we protested. We were told to eat the refund. BEWARE! BEWARE! DO NOT USE THEM

The problem I have with Capital One Travel is the limited selection they offer when you are booking multi-cities flight. I am looking for a flight from New York to Taipei and then to Hong Kong and back to New York. Unfortunately, they only have no selection or only limited selections (depends on the date you choose) with extremely high price and long haul. When I check at Chase Travel and Expedia, there are lots of choices with reasonable prices. Since I want to use the yearly $300 travel credit, I was forced to book 3 one-way flights last year. Apparently, Capital One has not improved the selections for multi-cities flight in this year yet, meaning I would need to order 3 one-way flights to use the $300 credit again this year. Very disappointed.

Capital One Travel insurance is useless if you do not get seen by a physician! My children had diarrhea and vomiting the morning of our flight, which made us miss our flight and had to rebook with a different airline I submitted my claim and they denied it because they were not seen by a physician,their symptoms stopped the next day. It was a 24 hour virus so why would I spend more money going to the doctor if their symptoms has stopped?! Even if I did, there would’ve still been a chance, my claim would’ve still been denied so I would’ve been out even more money. For them, the name of the game is to not pay out, which is BS!