capitalonetravel.comReviews of capitalonetravel.com

I had an incredibly disappointing experience using Capital One Travel. I booked a hotel through their platform, using all of my points plus $1,800 in cash. Within just a few hours of booking, I realized I needed to change my travel plans and would no longer be able to take the trip. I immediately called to cancel the reservation and request a refund. While I understood that the reservation was technically nonrefundable, I found it completely unreasonable that there was no flexibility whatsoever - even though it had only been a few hours since I booked and no services had been rendered. What followed was two weeks of frustrating back-and-forth with Capital One Travel. I was repeatedly told they were "checking with the hotel" and that I would have an update in 72 hours. Those updates never came unless I initiated the follow-up myself. After two weeks of chasing down answers, I was finally told there would be no refund - no credit, no rescheduling option, no points returned - nothing. I could not even place the reservation under a friends name so they could use the room. I am now out $1,800 and all of my points with absolutely nothing to show for it. This experience has left me incredibly disappointed, not just with the hotel's policy, but more importantly with how Capital One Travel handled the situation. It's unacceptable that a travel company and hotel can simply take your money and points and provide zero service in return. I expected more accountability and customer support, especially from a major credit card company like Capital One. I will never book through Capital One Travel again, and I will be moving all of my accounts away from this company. I would urge others to proceed booking any travel through Capital One Travel with caution.

Oh how I wish I had seen this site and all these terrible reviews before I signed up for a Capital One credit card. I'm not just disappointed in the travel booking site but in the card itself. I purposely looked for a credit card I could use for all the travel plans I had lined up for this year. The first trip I took, I learned the lesson the hard way that I only receive 5 times the points if I use Capital One travel to book. The second trip I used points and Capital One travel to book my rental car. The cost was $229 for the car rental so I only had a few dollars to pay out of pocket. When I get to the car rental center in Phoenix, my bill is $350. Now $72 of this was because I chose to pre-pay gas but $200 of this was an drop off fee because I was renting it at PHX but dropping it off at LAX. That was right in my trip plans when I booked the car. I'm pretty sure I should have been made a aware of that substantial fee ahead of time. I'm not even sure what the other $77 worth of fees were. Interestingly, the car rental lady tried to tell me all the extra fees were because Capital One uses a third party, Hopper, to make payments and they must not have made enough of a payment. (I showed her my screen that said I paid $229 and she showed me her screen that showed Hopper only paid $101.74.) This makes me think Capital One travel is overcharging us and pocketing the difference. DON'T USE this credit card company or their travel site! One big scam. When I called Capital One to question what had happened while I was still at the airport, the CS rep said that my reservation said there would be "airport fees" that I would have to pay at check-in. More than my reservation cost in "airport fees" was way more than my expectation.

Aweful. Will never use them again. Spent hours on the phone with an easy solution, move my daughter on her honeymoon to the room I booked and have a confirmation number for. Why it took hours I will never know. It was just aweful. So disappointed.

Lack of communication from CapOne Travel has left me $1500 poorer! I booked a car rental through them but was denied service by Europcar as I didn’t have an IDP. No notice was given to me that Europcar would absolutely require this as other agency I’ve rented with in the past 40 years have not asked for an I DP. So I disputed my charge but am being stonewalled by CapOne Travel. Poor customer service! Am going to cancel my card.

FYI, read the small print. I had a situation where I made a two night reservation. Something came up and I needed to cancel the second night 45 hrs earlier. With Capital One, a reservation for 1 night, or 7 is one reservation. They told me I missed the cancellation window and had to pay for both. I called the hotel Friday night, told them I had to cancel Sunday but Capital One would not allow it. The hotel told me "have them call us, we'll make it happen" 2 min later I called Cap One, gave them the info and stayed on the line with them while they called the hotel. Cap One rep said person at the hotel they were talking with claims to have had "more experience" than the person I talked to. Thus, what I was told was not correct. They would allow me to cancel the reservation and re-book for one night though. Problem was, one night now cost more than two! Word of warning, if you start a stay with Capital one and decide to cut it short, even with more than 24 hrs notice, expect to pay the full cost of your trip. No flexibility at all. I asked Cap One rep if this was same for a airfare that may have to be modified on short notice. "Unfortunately yes Sir" was his reply. I must say, Capital One rep "Sebastian" was very sympathetic and professional.

I would give ZERO stars if I could. I’ve only booked two trips so far via the travel portal and they have both been an absolute DISASTER. Warning: their policies are 10x more restrictive than the actual airline. I regret not booking directly with American Airlines. 1) I purchased a $700 ticket for a friend (that was refundable as flight credit) and she needed to cancel. I canceled it, and only AFTER I canceled, does it state that the flight credit can only be used towards one booking and that the remainder would be forfeited. Booking with American directly, however, allows you to apply the credit toward any amount of trips. So now I’m STUCK with having to find a ~$700 trip within a year or else I’m at a loss. 2) When booking with American Airlines directly, even Basic Economy flights are refundable as travel credit. THIS IS NOT TRUE WHEN BOOKING WITH CAPITAL ONE. With capital one, you forfeit your ENTIRE payment if you cancel. No credit, no refund, NOTHING. This isn’t communicated at purchase either, they only bring it up afterward. I’ve learned my lesson and will cancel my card after this horrible experience. Always book direct with the airline and NEVER through Capital One travel.

I’m extremely disappointed with my recent experience booking through Capital One Travel. I reserved a stay at the Gold Coast Ambassador Collection, and was shocked to be charged an additional $89 per night for a so-called “hotel benefits package.” This added over $390 to my stay and included only 6 bottles of water per night, two well drink tickets, and two breakfast buffet tickets — none of which were worth the cost. What’s most frustrating is that Capital One Travel never disclosed this substantial nightly fee at the time of booking. This lack of transparency is unacceptable. As a customer, I rely on Capital One to provide accurate pricing and clear information — not hidden charges that surface only after check-in. The quality of the food, drinks, and room did not come close to justifying the inflated costs. I feel misled by both Capital One Travel and the Gold Coast Ambassador Collection, and I would not recommend booking this property — or any property — through Capital One Travel until this issue is addressed.

Capital One Travel issued me an unusable ticket. I got a ticket using the name on my passport but my business account is connected and uses my middle name. Somehow, the portal booked under my middle name. I spent over four hours on the phone with them. They were unable to fix the name which made the ticket unusable. They also refused to reissue the ticket with the correct name. I begged them to cancel and refund me which they resisted for hours. I will actively warn people against using this “perk”