capitalonetravel.comReviews of capitalonetravel.com

⭐ Review of Capital One Travel – They Ruined My Dream Wedding Week I trusted Capital One Travel to help me plan the most important week of my life—my dream destination wedding. Instead, they delivered one of the most stressful and disappointing travel experiences I’ve ever had. I booked a specific room type—the Producers Suite—months in advance. This room was the one thing I truly wanted for my wedding week. But when I arrived, I was given a Director’s Suite instead, which not only wasn’t what I booked, but also cost $600 more than the Director’s Suite I already had reserved separately. Because of their mistake, I lost over $1,000 between room costs and insurance—and still didn’t get the room I selected. When I tried to resolve it, I was told that according to them I booked the wrong room. But they could provide no proof of this—no contract, no screenshot, no confirmation showing I chose a Director’s Suite. My confirmation clearly says “Suite,” but the resort doesn’t even have a room just called “Suite.” Yet somehow, it was still my fault. I was expected to just “trust” the agent because, in her words, she was always right. Instead of getting the room I paid for, or even a real apology, I was given a $600 travel credit—which doesn’t come close to the $1,000+ I lost and the emotional stress they caused during what was supposed to be the happiest week of my life. Capital One Travel ruined a part of my wedding experience that I will never get back. The room I dreamed of spending my wedding week in was taken from me because of their error, and all I got in return was blame, no accountability, and a room I never booked. Thank you, Capital One Travel, for making my wedding week unforgettable—for all the wrong reasons.

Unfortunately, I had to click the one star instead of no stars for a review. My experience with capital one travel has been nothing less than impossible. There is no customer service. There is no loyalty to customers that have been with the company for 20+ years. I booked travel accommodations through one travel for a trip to California. We tried extensive measures to try and move the reservation to four weeks later and have found that is next to impossible. I am losing all the points that I used to book this trip and the money associated with it. Do not use capital one travel for any reason. Book directly through The a hotel book directly through airline and stay away from capital one travel.

My flight to San Juan Puerto Rico was changed by Capital One travel after it was booked and they refused to change the flight to one where family members could fly together on the same plane. They also refused to cancel the flight and refund.

Capital One Travel will take your money. I booked a hotel that was listed as "nonrefundable" on the Capital One Travel site, yet when I called the hotel to ask, they said they would happily allow me to reschedule my dates and transfer the credit. Capital One Travel said I needed to speak with the hotel about this, the hotel said I needed to speak with Hopper which is the third party through which Capital One Travel team booked it, and despite Capital One giving me a confirmation number that matches the numbers for Hopper, they didn't have a listing. You may see a "better deal" via Capital One, but that is 100% because they are taking money from their customers - the merchants being completely unaware themselves as well.

I wanted to pay for an airline ticket with a virtual card because my physical card was lost. The ticket cost $90. I tried three times to pay with the virtual cards the app generates, but it didn't work. I closed the app, and 5 seconds after I logged back in, the ticket price had increased by $15. This is FRAUD; they're blatantly ripping off customers. I DO NOT RECOMMEND THEM.

Terrible Customer Service. They rebooked my flight with a better layover time after the airline changed my flight to one with a ridiculously short layover. However, I originally booked Main Cabin, but the new flight issued by Capital One said Economy. I called to see if and why they had downgraded my class (same price paid), they could not even locate my flight or information, even though I gave the Capital One Location Number, the Airline Locator Number, and the Hopper Number. After failing to locate any information or providing any answers at all, so-called Customer Service hung up on me. Next time, I'll book directly with the airline. Capital One, with which I've been with for years, has the worst Travel Portal experience and the worst ever customer service. They are not doing Capital One or Capital One customers any favors and are actually doing them a disservice.

They sold us a ticket from KC to Phil with a one hour layover to make an international flight - there is no way especially with the on-time flight for this route at 37% that we would have made our connecting flight. I'm done with Capitol One once I cash in my cancelled flight credits.

Checked into hotel booked through capital one travel - hotel had beg bugs in two rooms we were issued and I have to wait for approval from hotel manager before capital one will give me my money back. Seriously??