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Canvas Annuity (canvasannuity.com) has 412 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
canvasannuity.com
Website
canvasannuity.com
Category
Insurance
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Easy to apply online and fund direct from my checking account. ACH web payment was received by Puritan Life within a few days and the annuity policy was issued a couple days later. Canvas Annuity website is easy to use.
Response from Canvas AnnuityMar 28, 2025
Thank you for your kind feedback, Judy! We're glad to hear that the application and funding process was smooth and that you found the Canvas Annuity website easy to use. If you ever need any assistance, we're here to help! Welcome to Canvas.
RL
Robert L.
You did not answer my question…
You did not answer my question regarding withdrawal of principal before income
Response from Canvas AnnuityMar 25, 2025
Thank you for your feedback, Robert. We apologize if your question wasn’t fully addressed. You can withdraw funds from your Canvas Annuity policy at any time. However, if your total withdrawals exceed 10% in a given year, a surrender charge will apply to the excess amount. This 10% can be taken from your total account value, interest, and/or premium after the first 30 days. Please note that with all withdrawals, interest is always paid out first. If you have any further questions, we’re happy to assist!
RB
Richard B.
good rates
fast,good rates
Response from Canvas AnnuityMar 10, 2025
Thank you for your review, Richard! We're glad you had a speedy online experience and found our rates competitive. If you ever need assistance, we're here to help!
TE
T.Elam
The team called me back 3 see if I …
The team called me back 3 see if I needed additional help.
Response from Canvas AnnuityMar 7, 2025
Thank you for your feedback! We're glad our team was able to follow up and ensure you had all the support you needed. If there's anything else we can assist you with, please don't hesitate to reach out!
JO
John
Lida Horn is very helpful and a GREAT…
Lida Horn is very helpful and a GREAT Canvas representative. John
Response from Canvas AnnuityMar 7, 2025
Thank you, John! We’re thrilled to hear that Lida provided you with great support. We’ll be sure to share your kind words with her. If you ever need anything, we’re here to help.
KJ
Kevin J.
Up front process better than ongoing
If feedback taken serious as stated in review responses, issues would addressed instead of recommending you write or call the same people you already have.
Over a year ago as my wife and I were accumulating many annuities for hundreds of thousands of dollars and I gave Puritan/Canvas a 5 star review. That was for having an online direct to consumer fixed annuity with a good rate and the ability to purchase through EFT/ACH direct from checking.
But now I am encountering issues with customer service related to security and withdrawals.
An identity theft issue had me inquiring about additional security such as simple 2 step verification like even a water company would have. They don't offer it or anything close.
I requested partial withdrawal and observed that they take a nonstandard amount of time. They do say 5 to 10 business days so they do advertise they are slow about it. I requested a withdrawal from Puritan and another company on January 1st. Other company's withdrawal was in the bank and available on January 3rd while Puritan's January 15th and that was fast compared to the most recent requested withdrawal my wife made.
After 10 calendar days we wrote Puritan customer service just to make sure they had the request and were just taking the full 10 days or for some reason more. 3 days later no response or sign of processing.
If you want to take $200.00 a month out of your annuity you can use EFT/ACH according to the request form but if you want to take out 5000.00 for some expense, you can only choose a check according to request form. If it took 1 day to "fix" this it would be too long.
Response from Canvas AnnuityMar 6, 2025
Thank you for taking the time to share your feedback, Kevin. We regret the frustration you’ve experienced, and we understand how important timely service and security features are when managing your annuity.
We appreciate your past trust in Canvas and the recognition of our platform’s strengths. That said, we take your concerns seriously, and we recognize the need for continuous improvement. Regarding security, we understand that enhanced verification measures like two-step authentication are becoming industry standards, and while we do have security protocols in place, we acknowledge that there is room to evolve. Your input reinforces the importance of these enhancements, and we will be sharing your feedback with our internal teams for future development and one we hope we can deliver on, sooner rather than later.
Regarding withdrawal processing times, while we aim to complete requests within the stated 5 to 10 business days, we understand that a comparison with other providers may cause frustration. Delays can sometimes occur due to processing factors, but a lack of communication on the status of your request is not acceptable. We apologize for the delayed response to your inquiry and will be reviewing our response times to ensure better customer service moving forward. Additionally, your concern about withdrawal methods and restrictions is something we will be discussing internally to evaluate possible improvements.
We value your business and would appreciate the opportunity to address your concerns directly. If you’re open to it, we’d like to connect you with a member of our team to discuss your experience in more detail. Please reach out to [email protected] at your convenience.
Your feedback is invaluable in helping us improve, and we hope to regain your confidence in our service.
LW
Lori W.
Simple...quick and easy..
Simple...quick and easy..
Response from Canvas AnnuityMar 4, 2025
Thank you for your review, Lori! We're glad to hear that you had a simple, quick, and easy experience. If you ever need assistance in the future, we're here to help!
RL
RICHARD L.
Very professional and I always get a…
Very professional and I always get a reply....Thank you Lida....GREAT JOB!
Response from Canvas AnnuityFeb 27, 2025
Richard, thank you for your wonderful review! We're thrilled to hear that you had a great experience and that Lida provided professional and responsive service. We'll be sure to pass along your kind words. If you ever need anything, we're here to help!
