Bob
Would have rated 5 stars
Would have rated 5 stars, but a question using chat was not answered right away and after leaving my email it still wasn't answered 4 hours later so I started over with chat and got a response within 30 minutes.

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Canvas Annuity (canvasannuity.com) has 412 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Bob
Would have rated 5 stars, but a question using chat was not answered right away and after leaving my email it still wasn't answered 4 hours later so I started over with chat and got a response within 30 minutes.
Paul K.
Cynthia asssited with the docusign forms. They are a bit complicated and needed help with some of the boxes to check off. The rates are a competetive benefit at 6.5% for a 10 year MYGA on 10/22/26. My origanl call was not a highpoint in the process. Need a better person to represent the product and facts.
Response from Canvas AnnuityOct 23, 2026
Thank you for the feedback. We're glad Cynthia could help you through the paperwork, and we appreciate you choosing us. We're sorry your initial call fell short. We've passed your comments along to our team so every client gets clear, knowledgeable help from the start. Please don't hesitate to contact us if there's anything else we can do.
Gwendolyn L.
I initially had trouble entering the date of birth on the application. Thank goodness for Kaylon as he helped me complete it online. He is excellent.
Response from Canvas AnnuityOct 23, 2026
Thank you for sharing this! Kaylon really is excellent, and we'll make sure he sees your review. We're glad he could help you get everything completed. Thanks for choosing us!
Mark C.
My biggest problem was with the beneficiary page. I wanted my wife as primary and my 4 children as contingent. Your beneficiaries have to add to 100 %. So if my wife is at 100% . Then children are not on policy. So then I tried the joint owners choice and it would allow me to add the children as beneficiaries. Problem solved? Not. Then it only gave me a choice of non-qualified funds, my funds are qualified. After banging my head against the wall out of frustration and spending a couple hours of time, I decided to call customer service. I explained my situation to Clein Lastor. I thought maybe there was a glitch with the app portal because it didn't pull up quailed funds when I tried the joint option. He said he would bring it up at the daily meeting the next day and would get back to me. When he called me back, I asked him about the beneficiary situation. He explained to me once I am approved and the annuity is funded then there was a form on the customer portal where I would be able to place my wife as primary and the kids as contingent beneficiaries. He did a great job in listening to my concerns and getting me an answer. Please put the form on the application portal. I'm still going through app process and waiting for the annuity to get funded. Hopefully this process will be completed in the next 7 to 10 days. I chose Canvas because their interest rates were the highest.
Response from Canvas AnnuityOct 9, 2026
Thank you for sharing your feedback, and I’m sorry the application process caused you so much frustration. I’m glad Clein was able to help, and I’ll pass your kind words along. Here’s why you ran into trouble. We have two application paths: Fast App accepts cash payments only (non-qualified funds, meaning money that has already been taxed). Beneficiaries can be updated once the application is complete. Applicant Portal handles IRA, Roth IRA, and other annuity funds. Joint owners and multiple beneficiaries can be added here during the application. Because your funds are qualified and you wanted to set up contingent beneficiaries up front, the Fast App wasn’t the right fit for what you were trying to do. I’m sorry this wasn’t clearer from the start, and I’ve shared your suggestion with our team. Thank you for choosing Canvas. If you have any questions, please don't hesitate to reach out.
Lev F.
Customer support
Response from Canvas AnnuityJul 23, 2026
Thanks for taking the time to leave a review! We'd welcome any additional thoughts on your experience with our team. We're always here if you need anything.
Ann M.
Everything was ok until I was unable to do an ach transfer from Synchrony to you.
Response from Canvas AnnuityJun 15, 2026
Thank you for sharing your experience, Ann. We're sorry to hear the ACH transfer from Synchrony created a snag in an otherwise smooth process. Transfers from certain institutions can sometimes come with additional steps or restrictions that are outside of our control, but we never want that to be a frustrating experience. Our agents are always available to help work through situations like this and find the best path forward. Please don't hesitate to reach out and we would be happy to assist!
BM
Incredible rates. Pretty good online services when applying. Really nice phone staff.
Response from Canvas AnnuityMay 26, 2026
Thank you so much for the wonderful review and the love! We are thrilled to hear that the rates, online experience, and our team all hit the mark. We will make sure to pass along your kind words to our team! We truly appreciate your trust in Canvas and look forward to continuing to support your financial goals.
Angelo R.
I've had a very good experience with Canvas thus far.
Response from Canvas AnnuityMay 22, 2026
Thank you for the kind words! We are so glad to hear it and look forward to continuing to deliver a great experience. We appreciate you being a part of our Canvas family!