Canvas AnnuityReviews of canvasannuity.com

Not sure how I can see the policy I just applied for. Application was confusing

Would have rated 5 stars, but a question using chat was not answered right away and after leaving my email it still wasn't answered 4 hours later so I started over with chat and got a response within 30 minutes.

In a mid-May-June promotion from the Canvas website, the fixed annuity rate was 6.35% for 5 years. They allowed each customer to lock in 3 annuities for that rate. After applying for 2 annuities with the front agents, I waited for paper policies to be sent to my address when everything was settled. I didn't receive any, so I went to their website to look for my policies. I realized that they only honored one annuity, and the second one dropped to 6.1% without letting me know in advance. I also found out the issue day of annuities was set up two weeks after the fund was transferred within 5 business days. I lost 2 weeks of interest and the interest rate that Canvas had promised. It's not the fault of the agents who picked up the phones to help their customers, it was Cynthia Jasse's fault, who made mistakes and delayed the lock-in process. Please resolve these issues for me.

Cynthia asssited with the docusign forms. They are a bit complicated and needed help with some of the boxes to check off. The rates are a competetive benefit at 6.5% for a 10 year MYGA on 10/22/26. My origanl call was not a highpoint in the process. Need a better person to represent the product and facts.

I initially had trouble entering the date of birth on the application. Thank goodness for Kaylon as he helped me complete it online. He is excellent.

Clein was great in answering my questions. Ty.

easy to follow & gr8 rates

Cynthia was very patient and understanding due to the fact that we have poor cell phone connection difficulties. She was very professional, and a great asset to Canvass.