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Canvas Annuity (canvasannuity.com) has 412 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jeff
This is my 3rd annuity with them. The process is very easy. I love the low minimums and great rates.
Response from Canvas AnnuityJun 12, 2025
Thank you for your continued trust—three annuities with us is the highest compliment! We're so glad to hear the process has been smooth and that you're enjoying the low minimums and competitive rates. We're grateful to have you as a valued customer, Jeff!
Tony N.
I just had the pleasure of working with Bryson. he’s very professional and knowledgeable and makes sure all of my requests are completed in a timely manner. I appreciate you Bryson
Response from Canvas AnnuityJun 12, 2025
Thank you so much for your kind words, Tony! We're thrilled to hear about your positive experience with Bryson. He consistently goes above and beyond to support our customers, and we’re grateful to have him on the team. We’ll be sure to pass along your appreciation!
Qihong L.
Very easy to apply the MYGA. The service is greatly appreciated.
Response from Canvas AnnuityJun 5, 2025
Thank you for your kind words! We're so glad to hear that the Canvas Annuity application process was smooth and that our service met your expectations. We truly appreciate your business and are here for you anytime you need support. Welcome to Canvas!
elderjohn
Company is well established, easy to work with and offers very competitive annuity rates
Response from Canvas AnnuityJun 5, 2025
Thank you for the great review, John! We're glad to hear you've found us trustworthy and easy to work with. It's our goal to provide both peace of mind and competitive value to our customers, and we appreciate you recognizing that. Please don’t hesitate to reach out if there’s anything more we can do for you!
Richard R.
Easy good trustworthy
Response from Canvas AnnuityJun 3, 2025
Thank you for your review, Richard! We’re so glad to hear you found the process easy, trustworthy, and overall, a good experience. We appreciate your confidence in us and are always here if you need anything!
Anthony S.
Thanks to Cynthia; very helpful and courteous!!
Response from Canvas AnnuityJun 3, 2025
Thank you so much for your kind words! We're thrilled to hear that Cynthia was able to assist you and provide such helpful, courteous service. We'll be sure to pass along your appreciation to her. Please don’t hesitate to reach out if there’s anything else we can do for you.
Karie
Data entry at Puritan Life Canvas Annuity is so bad that after submitting paperwork, you have to contact them to confirm that they entered account numbers, routing numbers, and distribution dates correctly. I have had to fix their errors on at least three policies. The Annuity Customer Service Manager emailed me and explained what happened to my latest distribution check. They mixed up the account number and had the wrong distribution date. Here is the kicker. She did not apologize on behalf of Puritan Life. Their mistake resulted in several hours on my part of trying to figure out what happened. I am now waiting for a third interest payment distribution because Canvas Annuity can't figure out the annual interest on a policy correctly! It's not that hard, folks. Initial investment times APY distributed on the anniversary date. I know what that number is, but they can't figure it out. Example: $150,000 x 6.55% equals $9,825. See how easy that is? But it is going to take three attempts on their part. Truly sad and disappointing. Response to Canvas Annuity: You haven't yet resolved the issue fully. You made a mistake. You disbursed funds nine days early. And it appears that your solution does not account for this fact as the second distribution was short $14.99 in interest. It appears that you don't want to pay the interest on the amount that you dispersed on 5/19 - the check that I haven't received yet. You claim that you want to address this issue with us, but you don't offer how this can happen. Please have a Vice President call us.
Response from Canvas AnnuityMay 29, 2025
Thank you for your feedback, and we sincerely regret the inconvenience and frustration you've experienced. We understand how important accuracy and clear communication are, and we truly apologize for the time and effort you’ve had to spend resolving these issues. As mentioned in our recent correspondence with your husband, we have thoroughly reviewed the situation and addressed the processing errors with our team. While the experience fell short of expectations, please know we are taking steps to prevent this from happening again. We appreciate your patience and continued feedback as we work to improve every aspect of our service.
Lad
I experienced a few technical problems with online application but their customer service was very good at helping me through the entire process. Very pleased with doing business with them.
Response from Canvas AnnuityMay 29, 2025
Thank you for your kind review! We’re sorry to hear you experienced a few technical issues during the application process, but we're so glad our customer service team was able to assist you and make things right. We truly appreciate your patience and are very pleased to have you as a valued client. Please don’t hesitate to reach out if you ever need anything in the future!
