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Canvas Annuity (canvasannuity.com) has 412 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Art H.
Helping hand fro staff
Response from Canvas AnnuitySep 24, 2025
Thank you for your review! We’re so glad our Canvas team was able to lend a helping hand and make the process easier for you. We truly appreciate your trust in us.
Jim
One of the forms was asking whether I was a US citizen which I didn't see. It was assumed that I wasn't since I didn't answer the question. I had to call and a ticket was issued to resolve. If it was an important question then it should have been a hard stop on the original page until it was answered. Further along there was a replacement form to be filled out. It was slanted to the point that the only choice you had was to replace the original annuity. That wasn't what I needed as I only wanted a free withdrawal, not a replacement.
Response from Canvas AnnuitySep 24, 2025
Thank you for sharing this detailed feedback, Jim, it’s incredibly valuable to us. We’re sorry for the confusion you experienced with the forms and the extra steps it created. Feedback like this helps us refine our system so it better reflects all available options for our customers. We truly appreciate you taking the time to let us know where we can improve, and we’ll use your input to make the experience better for everyone.
Ted A.
My annuity matured and I decided to keep it simple and fund 2 annuities from the one Canavs annuity that matured. Same company so you would think this would be simple and quick. Not really. Takes longer than it should in my opinion.
Response from Canvas AnnuitySep 12, 2025
Thank you for sharing your experience and for your patience throughout this process, Ted. I want to reassure you that everything has been submitted and is just awaiting finalization by customer service for your new policy to be issued. All is on track, and you’ll be able to see your new policy in your Canvas Customer Portal within 4 business days. Please reach out if we can provide any further assistance with this matter.
Gerald W.
site easy to use . no issues great rate
Response from Canvas AnnuitySep 12, 2025
Thank you for your feedback, Gerald! We’re glad to hear the site was easy to use and that you’re happy with the rate. We appreciate you choosing us and look forward to serving you again.
Brett
Easy Application, Good Website Information, Fast response to email requests, Simple and Understandable terms with high rate
Response from Canvas AnnuitySep 10, 2025
Thank you for your thoughtful review, Brett! We’re so glad to hear you found the application easy, our website informative, and our team responsive to your needs. It’s great to know the terms were clear and that you’re pleased with the rate. We truly appreciate your trust in us!
BIJOY M.
Simple, easy application process.
Response from Canvas AnnuitySep 5, 2025
Thank you for your feedback! We’re glad to hear the application process was simple and easy for you. We appreciate you choosing us and look forward to serving you.
Diane J.
I had trouble with the online application, mostly the verification process. I don't have a smart phone, so don't receive texts. I called & got help and was eventually able to submit the application. Your agent was very helpful.
Response from Canvas AnnuitySep 3, 2025
Thank you for sharing your experience with us, Diane. We’re sorry to hear you had trouble with the online verification process, but we’re glad our agent was able to assist you and ensure your application was submitted successfully. We truly appreciate your feedback—it helps us improve for all of our customers!
Stephen C.
It is easy online application and intuitive.
Response from Canvas AnnuityAug 29, 2025
Thank you for sharing your feedback! We’re so glad to hear you found our online application easy and intuitive. Making the process simple and seamless for our customers is one of our top priorities, and it’s great to know we’re delivering on that. We appreciate you taking the time to leave a review, Stephen!
