Cannon SafeReviews of cannonsafe.com

What everyone else said. The safe locks you out after six months of owning it and they fail to fix the problem and force you to pay for a lock smith. This is such a sham. Cannon should be hit with a class action law suit.

Cannon FAKE life time warranty.... Read the fine print... When your lock fails YOU will get stuck with the locksmith bill. You will also get stuck with a safe with a hole drilled in it an Cannon will NOT replace your safe,or door,. They told me to put JB Weld in the hole. DONT BUY CANNON...

I purchased a Cannin safe and in less than a year it wouldn't unlock. Top lock bars wouldn't retract. Cannon wouldn't answer an email so I had to call them. I was told to have a locksmith get it open, if it was the lock they would replace it, if the lock bar they would replace the safe. Closest locksmith was 2.5 hours from the house and he had to drill 2 holes in the top of the safe to get the lock bars down to open it. I took pictures, as it was the lock bars, and called while the locksmith was here. They said they would get back to me and finally after 3 weeks I had to call them again. They said that the locksmith didnt follow their directions and voided the warranty. never did they tell me to have him call when he arrived so that they could give direction. Their customer service sucks, their product need improvement to say the least and they dint have the best warranty as they claim. I would definitely look at one of their competitors and never consider Cannon unless you want to get lied to and screwed. This complaint will go on all my social media pages and a copy sent to their competitors as well.

Highly disappointing bought a brand new safe and lock was defective 3 days after purchasing with merchandise locked in safe Was not properly explained that I would receive a new safe but not be reimbursed The cost to pay locksmith to open safe to get merchandise ($250) I will never buy another cannon product and will be definitely sharing to everyone that will listen not to ever buy a Cannon product!!!

Bought safe Brand new from TSC got the safe home electronic lock failed 3rd day called customer service said I must have bad battery they wanted to know the experation date on the battery removed the battery no experation date on factory installed battery ! Checked with volt meter battery is good round and round with very inept people said they would send a new lock ! After this frustrating experience I emailed the company president got a email back from the customer service manager tried numerous times to call no response finally said I am returning this safe to TSC then I got a response ! "Return safe to TSC that is perfect " some customer service this company has terrible customer service!!!

Finding out the hard way that Cannon electronic locks are junk, and customer support is terrible. After replacing the battery, it still wont work. Contacted the company and have been waiting 2 weeks for what they will do next. After reading the reviews, I am not holding out hope that this will be resolved. I will make sure to get the word out that cannon safes are junk and customer service stinks. They certainly do not stand behind there claim!

Never by a Cannon safe, customer service does not exist. My keypad failed and after 3 weeks i get a keypad that does not work, and they no longer make the one installed on my safe. After calling and emailing they say there is nothing they can do i am on my own. And i will have to find a lock smith to drill it and i will have to pay for it on my own. I will never by another Cannon product. The warrenty isnt really a warrenty and they dont care about the customer or about standing behind there paper weighted product.

I will update this review if things change. I am not one to bad mouth any person or company, but I can't buy a product and be ignored. I bought a Cannon 80 gun safe from Tractor Supply Company about a month ago. The people there were great and l may have to deal with them if Cannon doesn't do something. Sunday (9/22/19) I go to unlock the safe and it won't unlock. I completed the form on the internet and they sent me an automated response stating I would be contacted soon. I was not contacted today (9/23/19) and attempted to use the link on the response, and it tells me my Facebook password is incorrect, well it works for Facebook. I will try the 800 242 1055 number tomorrow. Wish me luck. 9/24/19, I phoned customer service and talked with a R. Mendoza. We went through the new battery questions, date of expiration on the battery and pushed, pulled on the door while we tried to open it. He was professional and requested I send a video of trying to open the safe, my receipt, and contact information. Apparently my only two options were; take the 900+ pound safe, with my stuff back to TSC and some how get my stuff back or they will send a lock smith out to drill in my safe, fix it and repair the holes they drill. I sent the requested information. So far all I have gotten is talk and no action by anybody but me. 9/25/19 at 1:15 p.m. No reply from Cannon Safe. I resent the email to Mr. Mendoza with email stating I still had not been contacted by the locksmith. According to the email I got from Mr. Mendoza at 5:04 p.m., "Hello Sir, I Just send out the approve today to the locksmith team." I was not given any further instructions just what you see above. I also did receive my first correspondence from the initial email I sent to customer service on Sunday from a Ms. Madero. It basically says, change the battery to a battery that has an expiration date past 2024 and here is a link to change your password (the one to Facebook that works everywhere but on the customer service website). Then she said they were closing the complaint unless I replied. I did. I referred her to Mr. Mendoza. We will see if perseverance makes any difference. Searching the internet I discovered the email address for the president of the company. At 11:15 p.m. I emailed him and attached this review. 9/26/19, This morning at 9:50 a.m. I had an email from Mr. Bravo with Cannon safe telling me I had been assigned a locksmith near me. I contacted them this morning and they supposed to be coming tomorrow. I will finish this review as soon as it is open. 9/27/19, This afternoon the locksmith arrived and was very pleasant and helpful. He was able to get my safe open by drilling it in the front. Unfortunately he was not authorized to repair the safe, just open it "by any means necessary and do not repair" according to his work order from Cannon, which he allowed me to look at. So, is Cannon going to send me a new safe and pick up this 950 pound steel box or am I supposed to get it back to Tractor Supply on my dime? Throughout this entire process, communication has been lacking. If I have to get it back to the store, I will never buy anything with Cannon written on it again. I did email Cannon customer service and inquire about shipping a new safe. We shall once again see how much they care about their customers and their products reputation. 09/30/19, Cannon replied to my message of the 27th and I called them rather than play email tag. I spoke with a representative and he made contact with Mr. Bravo. They requested I send them more pictures of the damage done to the safe by the locksmith opening it. I sent them three images and requested they call me upon receipt so we could hopefully rectify this mess. To their credit they did call me a short time later and I had two options with them; I could take a curbside delivery of a new safe and they would have somebody come and pick up the old one, or they could put a spot of epoxy over the hole the locksmith made, replace the lock on the outside door and not replace the three layers of hardened steel on the inside. I explained a curbside delivery might work on a smaller safe, but I live in the country and my driveway is well over a 100 yards long and I have no way of moving a 950 pound safe on the driveway. That was not really their concern and they could not help me beyond this. I will be taking the safe back to Tractor Supply, who has been completely supportive in this and return it and purchase a Liberty 50 gun safe. 10/2/19, Returned safe to Tractor Supply which has been the only positive thing in this experience. They were more than apolegetic for my problem and I purchased a Liberty 50 gun safe. Tractor Supply good, Cannon Customer Support, not so much.