Cannon SafeReviews of cannonsafe.com

Total garbage stay away from this product. Get a liberty safe or something reputable. The extra few dollars will be well worth it. This safe came to my house with damage on the right rear. Then ammo is chipped all the way around it it's got flakes of paint and enamel missing off the front door in the front of the bottom safe. The representative said he would send us touch up paint. What's that this s*** should be baked on. buyer bewarethis safe I promise you is garbage. Save yourself a lot of aggravation Garbage, this safe is nothing but garbage

The key pad lock stopped working. A lock smith costs $600 to drill the safe open. Not worth the cost of the safe. I would not recommend a Cannon safe, the do not cover the cost when the lock stops working.

Cannon doesn't even deserve a single star as far as I am concerned. As with most of the complaints I've read it all began with a bad key pad not sending the signal to the lock inside the safe to allow me access. After 3 months, at least 15 phone calls to attempt different procedures in a fruitless effort to overcome the problem, a text picture of my receipt of purchase to verify my purchase and a text video of me putting in the combination correctly and probably what I told them that there was a long beep not 2 short beeps. I was told that they couldn't help me because I didn't have the Serial Number (SN). Somewhere in the process of delivery the SN. was rubbed off and I was unable to register the safe. I didn't realize it's missing until I tried to register it a couple of weeks after delivery. I told Cannon on day one that the SN. was missing and repeated it several more times during the 15 phone calls I had made to Cannon. Not one word was said about that until they finally told me they couldn't help me because I didn't have a SN. During this process of abuse I learned that the Cannon safe's are made in Mexico and that the key pads are made in China. I was told that there would be a delay in getting a key pad to me because they didn't have any on hand and the Corona Virus would delay delivery for at least a month. I asked the service person that since they didn't have any on hand was this a systemic problem. She said that they short out and it's a problem sometimes. After about 3 weeks I did receive a key pad and lock. It didn't work either. It's going to cost me $550.00 to get my safe open by a locksmith from a city near me. It will cost even more to replace the lock. Before all is said and done this $800.00 safe will cost me just a few hundred shy of $2000.00. If the Cannon Company owners, their builders and service people ever read their Reviews they have to know the low quality of their products. They also know the systemic dishonesty throughout their company. It amazes me what these people will do for a pay check. I'm sure many of them believe in God but they obviously don't believe God.

I like my cannon ,but there customer service/warranty stinks. Safe got flooded June 2019 and now it's April and nothing has been done. I have sent photos of safe, copies of incident reports and nothing. I have 3 cannon safes but no more will be getting rid of them and getting from a company that will live up to there warranty.

I bought a cannon gun safe a few years back I paid $768 dollars for it. Have had problems with key pad off and on . Well it finally quit working all together.I called company about it and they told me they discontinued that lock that they would have to send me a different key pad. It does not work with that safe. Long story short they said I would have to fix it myself. So now I have a steel box with no lock.I will never buy any cannon products or anything associated with cannon again. If I were not trying to be a Christian they would be a lot of curse words in this.

Customer service terrible. 3 people and trailer to get home and in house. Go to register for warranty need serial # , they put # on sticker on back of safe not on inside, there is no sticker on safe. Call Cannon for # have to take it back to store and replace with another safe. Easy to do just a 600 lb safe.

I have the 64 gun safe shield series. Safe key pad worked for 3 years then key pad started not working off and on til it finally locked me completely out not working at all. They really do not have life time warranty. If you call them they said it only is if the safe has been in fire. New key pad not cheap didnt work. Cannon said I can pay them $40 for a master reset and that that may not work. To drill a safe open and fixing it. Is about the price of a new safe.

I purchased the Cannon Safe, 16.3 CuFt, 30 Minute Fire Protection, 60"H x 26”W x 18”D, Electronic Lock for $499 from Costco in November 2019. It was delivered today with no external damage to the box. After getting the packing off and opening it up I found dust and debris in the interior, the drywall sides fallen in due to the glue failing, and rust covering approximately 80% of the bottom of the safe (since Trustpilot does not allow me to post pictures with this review look basically anywhere else I can find to post them). The safe was sold to Costco from Alpha Guardian in Henderson, Nevada. I reached out to Costco and customer service was great and was issued a refund, thankfully they had stopped selling the model and I was unable to get an exchange. I then contacted Cannon Safe Inc through their Customer Service chat. I spoke with their representative, Adrian Munoz, who after advising me to contact Costco felt the matter was closed. I asked and he wasn't interested in who sold it, where it originated from, the model or serial number and when I asked to speak to someone else I was told directly it would not be possible. It is clear to me through my experience and the reviews I have read since regarding Cannon locks, that quality and customer service are not included with Cannon safes. I will not be a customer of theirs again.