Cannon SafeReviews of cannonsafe.com

I purchased my Cannon T23 safe in 2002, direct, in Corona, now nineteen years with zero problems.

Bought the big nice 74 gun safe, got it home, and it wouldn’t even open. Brand new, pulled the cardboard off and tried it and it did not work! Called and was told to try new battery. Tried it and nothing. Went round and round with calls and emails and was told they would send me a new safe. Waited over 2 weeks and heard nothing so I called them again and they forgot to give it a “second approval”. For over $1,000 this is the worst purchase I could have ever made

DO NOT BUY A CANNON SAFE. Bought one and 2 years after I bought it the lock system stopped working and was locked out. They sent me a new lock but would not help me get in to it. Called a lock smith and ge said they keep him in business. It was going to cost me about $650 .00 to get in it and replace the cheap digital lock with an aftermarket dial and key lock. Not worth putting that much in junk. I drilled and got into it my self. Going to buy a real safe and not junk. Cannon customer service is useless. Dont was your money. I would give it a lower rating but could not pick a minus number ! Wasted $1000.00

I purchased a safe and approximately 16 months after purchase the internal locking mechanism no longer worked. This safe was opened maybe 30 times in that period, but Cannon wouldn’t help. They sent me the NL lock for the outside, but told me it was my problem getting into it. I searched for 5 months with no luck finding someone to drill it. When I called Cannon back, Armando Bravo told me he could bend if it was 3-4 months past warranty, but 6 was too much. When I pointed out it had actually been 4 months out of warranty he quickly backtracked. My advice is pay the extra money for a higher quality brand that also has a backup key access, Cannon does NOT back their products!

Filled out the form Cannon requires. I was answered, but not one that helped me with problem. Tried to send them a video of my handle problem (loose on shaft) and they blocked me from contacting them again. NOW WHAT DO I DO. CAN'T CALL THEM-DON'T ANSWER, CAN'T EMAIL THEM-THEY BLOCK it! Got a lifetime safe with no customer support! WHAT GOOD IS THAT?

Terrible terrible gun safe and terrible customer service very slow helping out with issues and telling two different things

Never ever - ever - ever buy or put you valuables in a cannon safe. After 4 months the locking system malfunctioned and would not unlock. The customer service department is the worst I’ve seen in 52 years. They simply do not care that your valuables are in their safe and can’t be accessed. After 4 months I finally hired a guy to break into the safe to retrieve some documents vital to our business. Which he did in less than 15 minutes.

I must have gotten really lucky 3 times. (Luck #1) First of all, I purchased my Cannon safe from Academy 11 years ago on a fantastic sale. It has NEVER given me any problems. I love my safe. (Luck #2) The only issue I had was when I had to replace the battery I didn't know what I was doing. I got the electronic keypad off but ended up breaking the back where it mounts to the outside of the safe. I called customer service and they sent me out a replacement lock and keypad for free (lifetime warranty). The only downside was that it took several weeks to arrive. (Luck #3) When I went to replace the keypad the screws on the outside of the door used the horizontal screw holes instead of the vertical ones. The holes in the door were not threaded and I ended up ruining the new screws that came with the new keypad. The new keypad uses screws a little shorter than the original. I had to use the originals which means the keypad doesn't isn't snug on the door. I called customer service again and they are sending me replacements (again for free, even though it was my fault). I own this Cannon safe, a GunVault (same company) and a Stack-on (also same company). Very pleased with all of their products and especially their customer service.