Cannon SafeReviews of cannonsafe.com

Oliver Canche was the best customers service rep I have ever spoken with. Thank you, Oliver! This makes the Cannon safe one of the best investment I've ever made. Mike

First, I want to compliment Oliver Canache, your CSR. I was totally freaked out about my Cannon safe malfunctioning when I called. Oliver kept assuring me that he understood my anxiety and said he would take care of it. Words alone can’t express my utter joy at speaking with a company CSR who let me relax and did his best to help me. He quickly found my model 23 (circa 2002) safe in his database and explained that my lockset was an LG and he would be placing an order for a complete lockset replacement under Cannon’s lifetime warrantee. He followed up quickly with an email giving the order number and another with links instructions on how to replace the Premier lockset with the new NG lockset and set the password. I received the new lockset via FedEx in 5 days. This is where the problems began and the reason for the 4 star rating instead of 5. The lockset replacement video was not for my model. It was for the Premier lockset. I spent 30 minutes trying to lift the keypad off the door and even hammered on it with a rubber mallet with no success. Exasperated, I searched YouTube and found a video of a man replacing his Model 23 lockset and found that I had to remove the keypad overlay and the underlying electronic pad to access the screws to remove the keypad. Big fail for Cannon for not supplying the proper video. (I searched Cannon’s website and didn’t find the correct video at all. The YouTube video was far superior to Cannon’s video. It was glitzy, but little substance. The YouTube guy explained (verbally) every step and even explained how the mechanics of the entire locking mechanism worked… including the safety bolt which is missing entirely from the Cannon video. The second problem was taking off the old setup and replacing it. The screws were torqued so tight that I stripped the head of one. After I managed to replace the lock, the bolt wouldn’t set. There was no interference from any part in the safe except for the bolt housing. I kept tightening the 3 screws and each time the bolt became looser and dropped after I tapped on the housing. I soon realized that the lone top screw (shorter and larger diameter thread) was too short and wasn’t pinning the housing to the frame. I located 2 large washers and placed the on the screw and it finally worked. In summary, your instructional video was useless and the parts I received were substandard. But Oliver was great.

We lost the combination to our safe. Cannon Safe was able to get us the combination with just the required notarized form and serial number. It would have been hundreds of dollars if they didn't help us out. Thank you!!!

We were recently victims of the flooding in eastern Kentucky. We lost our home and our safe. Cannon Safe worked with us to replace our flooded safe. It was such a relief to have a quick and easy process. We are forever grateful and Cannon customers for life! Gerry Lara was our customer service representative and was absolutely amazing!

Cannon Safe, did an outstanding job in assisting me with my gun vault and when the safe could not be repaired. They are sending me a brand new vault to replace the malfunctioning vault. Just a personal note, Victor Pantoja the CSA did an outstanding job and is a superior employee and is my reason to stay with Cannon Safe.

Had an issue with the gun vault. After working with customer service, they provided a replacement.

unfortunately, when i received my stack-on 14 gun cabinet and the door hinge pieces were broke. i called customer service and spoke with Oliver. Oliver was knowledgeable, friendly and helpful. The solution was to send me out new hinge pieces-- simple fix , i believe it happened because of rough shipping. I have used stack on products for about 20 years-- and i will continue to use and recommend stack-on because of Oliver!!! well done--you should get a raise Oliver!

The battery in my safes electronic keypad would only last a couple of weeks before being drained and wouldn't open my safe. Texted Cannon and Gerry Lara got right back to me and told me he was sending out a replacement keypad and parts to solve this situation. I wanted to take this opportunity to thank him and Cannon for his help and professionalism. Very pleased and thankful with the way Cannon honored its warranty on my 9 yr old safe.