Cannon SafeReviews of cannonsafe.com

If I could give it a zero I would. My Cannon safe keypad shorted out and customer service told us it was a bad keypad and sent us a new one. After receiving a new keypad a month later it still failed to open the door. Customer service informed me that I had to hire a locksmith at my cost to open the safe even though it is clearly a parts issue that went bad inside the door of the safe. I feel like they should have to pay someone to open the safe since it is a short in the wiring due to no fault of our own. We will never own another cannon safe.

Had to call in due error with battery draining in keypad. Rep was super helpful and took extra time ensure I was getting the correct replacement parts.

I purchased a Cannon Safe from Tractor Supply in the middle of December and got it home. When I tried to change the code with the door open as it states in the manual, the door wouldn’t unlock. I called customer service and they asked me to pull the interior door panel off and try the code on the mechanism to over ride the programmed code. I did that and it didn’t work so I was told that the mechanism was no good and they would order a new one but it would take 15-20 business days to ship. Because of holidays I waited an extra couple weeks before I called to ask what is going on and why has the part not shipped yet. I was told to be patient and give it a few more weeks because I purchased a floor model. That is absolutely absurd! Aren’t all floor safes floor models?? You can’t open and play with them in the store, they don’t have them up on a shelf and the price is the price. Totally disgusted with the customer service and if it ever gets fixed, I hope I have no more problems. It is completely unacceptable to have a brand new gun safe open with children in the house and shame on Cannon for employing morons that can’t help or know how to fix consumer problems!

A very good safe and super good technical support when you call in. The young man on the other end worked me through the problem and did a very good job. Give him a raise please thank you and have a nice day Lindsay Phillips, Oklahoma City

Oliver was very helpful and very professional in assisting me with my problem and when the new lock get here it will be an easy install. THANKS Oliver

To whom it may concern, at cannon safe I was able to speak to a very and professional person by the name Victor pantoja. He’s very helpful I was afraid that he couldn’t help me but I was wrong. Victor this is Mr. Nazario I want to thank you for helping me you dedication with me was important and you can threw for me thank you and keep up the good work. Five stars I’m giving you

Oliver Canche did a very good job, helping me out with technical support for my safe.

After changing keypad and motherboard in an older safe, I was unable to program a new code. Albert Rangel from Cannon customer support was able to assist by telephone, & am now able to change codes. Thank you Albert Rangel for a job well done.