Caliber CollisionReviews of calibercollision.com

The team at Caliber was great Troy was one of the ones who helped me with everything he let me know from start to finish what was going on with my car . Dianne Floyd

Took my 2024 Highlander in for some minor repair work that was completed in record time because they moved my car to the University location where they could start working on it immediately. We had a communication issue when I went to pick it up at the Thornydale location. I discovered that my car had been moved to the Oro Valley location instead. I was on a tight schedule and the driver at the Thornydale location was out and would not be back in time to meet my schedule demands, so I called a Lyft. When I arrived at the Oro Valley location, I found out that Caliber Collision waived the charge for filling up my gas tank and knocked off 100.00 dollars from my deductible that was due. Special shout out to Jeremy G at the Uni location and the GM at the Thornydale office.

Once you leave your car with Caliber Collision you are left at their mercy. No one, including the General Manager returns your calls. I left my car there on a Wednesday and was told that it should be done by next Wednesday or the absolute worse case scenario on Friday. Friday I started calling and the girl at the front desk said that the computer states it will be completed the following Tuesday. I told her that this was not acceptable!!!!!!! I asked to speak to the GM and was left on hold until my call was picked up again. The receptionist said he’s busy with an insurance company. I called later and was told the GM was busy with yet ANOTHER insurance company and she will put a message on his desk to call me back. Needless to say he never called back so I called the appraiser, it is now Friday, and he picked up and said “I told you I couldn’t promise that it would be ready Friday” not true he said he couldn’t promise Wednesday but “WORSE CASE SCENARIO” it would be ready Friday. Today is Monday and left a message for the appraiser again and waited for his call back after he was done with the current customer. This was 2 1/2 hours ago so I called back and let the receptionist know that I was sorry that the appraiser learned his work ethics from the GM. Beware everyone, Caliber Collision doesn’t give a DAMN!!!!!!!

Timely appt. Was made for my estimate and date of car drop off was determined. Car was expertly repaired within the estimated time frame and I was contacted by Jenny that my Jag was ready for pickup. I cannot imagine how the process could've been more organized. Mike and Jenny, my two contacts were both very professional and personable. they are definitely assets to the Caliber Collision organization. Thanks Caliber. Daniel W Jones

We are still waiting for them to complete the work on our 2017 VW Tiguan, it has been around 10 months sine they were supposed to fix it and the worst thing about it, no communication at all! We paid in full for the repairs and they continue to blame VW and supply chain for not delivering the parts needed to finish the job. Unacceptable,

The person answering the phone was impolite and they did not create an estimate for me after multiple phone calls and my visit to get the estimate in their office and they lied to my insurance. I had a customer estimate done by Caliber and it was supposed to be recalculated as an insurance estimate (because they said they charge a customer versus an insurance different rates). They told me to wait for the recalculated estimate for days and advised me to cancel my appointment to fix my car with them since they said the person who estimates repairs may not get to it for a while. Then lied to my insurance that I didn't have the customer estimate done with them and that I cancelled the appointment with them. My insurance decided to use their own adjuster to get an estimate for my damages.

I had to take my car back to Caliber for second time due to repair work not done correctly. After, returning the car Patricia at Caliber properly corrected the wrong professionally.

Not good service at all, it’s been 30 days since the shop has my vehicle, and the delivery date has been extended twice. My rental would not be covered by insurance and looks like the additional rental will be almost equal or more than the copay. With this level of service and in-consideration of the charges that the customer has to go through because of the delays caused by caliber, not sure how any one can recommend the service. Would caliber cover my extra charges for rental which is due to their delay ???